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Company details

  1. Cryptocurrency Service

Written by the company

BTCEX Exchange is a global cryptocurrency trading platform dedicated to transparency, security, and user satisfaction. We specialize in delivering seamless digital asset trading services to a worldwide user base, providing access to a broad range of tokens, deep liquidity, and an intuitive interface suitable for both novice and experienced traders. Recently, we encountered a service disruption that impacted a portion of our users. We recognize how challenging this period was and sincerely thank our community for their patience and continued support. In response, we have relaunched our services through a new and enhanced platform —btcex.us.com — specifically developed to assist affected users in recovering their assets and reactivating their accounts. Our new platform features a streamlined and secure account merging process. Once completed, users regain full access to their accounts and are able to withdraw their funds without complications. This initiative reflects our unwavering commitment to rectifying past issues, restoring user confidence, and moving forward stronger than ever. At BTCEX Exchange, we believe in second chances and fostering long-term relationships with our users. We are not merely rebuilding a platform — we are rebuilding trust. Our focus remains on delivering exceptional service, enhanced functionality, and ensuring that every user achieves full fund recovery.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Do not trust this broker !

Do not trust this broker !! at all !!!!
Thanks to “ 𝘁𝗿𝗮𝗱𝗲 𝗰𝗹𝗮𝗶𝗺 . 𝗢𝗿 𝗴” I was able to retrieve £249k without any problems and delay. Highly recommended

October 10, 2025
Unprompted review
Rated 2 out of 5 stars

Do not trust this broker !

Do not trust this broker !! at all !!!!
Thanks to “ 𝘁𝗿𝗮𝗱𝗲 𝗰𝗹𝗮𝗶𝗺” I was able to retrieve £249k without any problems and delay. Highly recommended

October 11, 2025
Unprompted review
Rated 2 out of 5 stars

My BTCEX Journey — From Trust to Turmoil and Back to Recovery

I’d like to start from the beginning — where it all began.
What is BTCEX? BTCEX was, and still is, a global cryptocurrency exchange designed for active crypto enthusiasts and real-time traders. The platform initially caught my attention due to its wide selection of listed tokens, a sleek and intuitive user interface, mobile apps for both Android and iOS, low fixed trading fees, and a rewarding referral program. What truly stood out, though, were its advanced trading tools — live order books, multiple order types including limit and stop orders, and in-depth charting features — all backed by strong security infrastructure. Everything was going smoothly for a long time. I believed in the platform so much that I introduced three close people to it: two of my best friends and my sister. They joined, used the platform, and genuinely appreciated the experience. BTCEX, at that time, felt like one of the most trustworthy crypto exchanges out there. Then came 2019 — the year things took a drastic turn. I remember getting calls from my friends and sister, asking me if I had noticed any issues with withdrawals. I checked immediately, and yes — withdrawals weren’t working. That’s when we realized the platform was facing serious challenges. Eventually, CoinField went offline, and like many users, we were left in confusion and concern about our funds. Despite the setback, I didn’t give up. I kept researching, hoping to find clarity or some kind of resolution. That’s when I came across Trustpilot reviews that changed everything. Multiple users were mentioning that BTCEX had returned under a new domain: BTCEX.US.COM. Encouraged by what I read, I followed the instructions provided in the reviews — and to my great relief, I was able to successfully withdraw my funds. I immediately shared the good news with my friends and sister. By now, I’m confident that they’ve either completed their withdrawal or are in the process of doing so. My journey with BTCEX has been a rollercoaster — from excitement and trust, through uncertainty, and finally back to resolution. What I’ve learned is the importance of persistence, community feedback, and staying informed.
I hope this story encourages others who may have lost hope — your funds may not be gone, and platforms like Trustpilot can offer real, helpful insights from fellow users.

October 7, 2025
Unprompted review
Rated 3 out of 5 stars

Very good

Very good - this is a support team, when there are problems, you can quickly and efficiently solve them. The presence on social networks is active, which inspires confidence and demonstrates a commitment to professional and quality customer service. This is a platform to stick to for as long as possible.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

My experiences with this exchange is super

My experiences with this exchange is super awesome!! Keep up the brilliant work guys I love btcex again I know that they took my coins at the first but now that I have withdrawn it I have to issue with btcex anymore and I would nominated to any one to join it once again and take advantage of their awesome masterpiece! Thank you Btcex team you guys are awesome!

September 25, 2025
Unprompted review
Rated 3 out of 5 stars

Very happy with the service

Very happy with the service! The btcex.us.com team is something else, and it feels great to have a real person helping with any questions. The support was prompt, patient, and professional. The merge, the service, and the profits that was added base on the new data 📈 base have all been impresive, giving me a real sense of financial freedom with solid strategies in place now I can move on to the new business plan

September 12, 2025
Unprompted review
Rated 2 out of 5 stars

Great service

Great service. My profile got verified instantly. They responded immediately after the merged transaction was completed about whatever was missing after I provided them that, it got verified at that moment and I got back to my funds

August 27, 2025
Unprompted review
BTCEX Exchange  logo

Reply from BTCEX Exchange

Hello! Thank you for your review! We hope you continue to have a great experience with our website😊

Rated 2 out of 5 stars

Look on btcex.com for all of the angry…

Look on btcex.com for all of the angry customers to whom they owe money. They claim to have bank problems that prevent cash withdrawals but it is just a front for their scheme of "repaying" customers with BTC that they hand out at ridiculously inflated exchange rates. If I say this new company can do well I know will move there and the withdrawal is as fast as mine can read

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

My withdrawal has been stuck for the…

My withdrawal has been stuck for the last 3 months, and I didn’t get any help until
Re Trie -Vista came in and made it happen successfully!

August 17, 2025
Unprompted review
BTCEX Exchange  logo

Reply from BTCEX Exchange

We want to clarify that the statement you shared is false. Btcex has not blocked user withdrawals without assistance. Please be cautious of misleading third-party claims.

If you are a genuine Btcex user and still have funds with us, the correct and only way to access your account and process your withdrawals is by merging your account on our new and official platform: btcex.us.com.

Rated 1 out of 5 stars
Verified

why!

why!! is withdrawal so difficult. after reactivating my account i have to wait for 24hours to be able to withdraw this is not professional at all this exchange can do better

August 17, 2025
Rated 2 out of 5 stars

Last year shortly before the sudden…

Last year shortly before the sudden rise in bitcoin they took my entire balance of just over 6.1 BTC from my account. I did a trace and wasn't sure whether they had taken it or someone had hacked them, but at the time thought they were scammers so did nothing.
This morning I just received this email from them:-

Dear ??????
Your wallet on our website has been recovered with 6.1?????? BTC available balance and the data base has be transferred to btcex.us.com

We are currently running on private servers to help members withdraw funds for limited time.
In order to access our new server kindly merge or we kindly ask you to donate and support us!
This will help us re-invest in Cryptocurrency world again.
Sent by the support team and which I’m on the project and it seems to be working or going as expected GOOD FOR BTCEX

July 19, 2025
Unprompted review
Rated 2 out of 5 stars

I've used btcex for years with great…

I've used btcex for years with great success.
But on 1/2/22 without my permission or knowledge the operators of the site zeroed out my account and effectively stole btc worth more than $100,000.
I've sent them several emails to no avail.
I do not believe I am the only one they've stolen from. They list best offers and sales within a 24hr period. That number for the last two days has been zero.
I don't have a clue where to even start with the recovery of my funds.I had hope to wait until the new news drop btcex.us.com which I seek refund there and they grant me the privilege

July 16, 2025
Unprompted review
BTCEX Exchange  logo

Reply from BTCEX Exchange

Hello! Thank you for your review! It’s nice to see that our customers are now making a positive impression. If there's anything we can assist you with, don't hesitate to contact us😊

Rated 2 out of 5 stars

+ black list is off

+ black list is off
+ very reliable & fast
+ quick support
+ gr8 security

I have 2 btcex account only. I've been using it for a year now. I am satisfied. But what’s happened the last couple of years my the 2 accounts I have in there say error and I was not the only person and now again I’m not the only ones say the problem has been fixed by btcex.us.com which I look forward and see they constantly developed.

June 25, 2025
Unprompted review
Show reviews in all languages. (22 reviews)

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