Kokogenetics Reviews 87

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Had my costal SPCA dog tested and finally I know what mix she is! Some of the breeds I expected while others I was quite surprised about! The time to get the results was fairly quick and I didn't ev... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ We had such a great experience with Koko Genetics! The staff on the chat box were incredibly helpful – it’s not a robot, it’s a real human, which made such a difference. I touched base... See more

Company replied

Rated 5 out of 5 stars

Fast and effective test. Without giving any information about the animal, the answers are correct and the family tree is very well done, in addition Koko Genetics gives us characteristics about the an... See more

Company replied

Rated 4 out of 5 stars

Fascinating results for my little mixed breed fellow and delighted to know his heritage! I thought the process took longer than it should have done but otherwise happy.

Company replied

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Company details

  1. Pet Supply Store

Written by the company

Koko Genetics is a company specializing in the sale and analysis of DNA tests for pets. Our product allows, through the genotyping of saliva samples, the identification of the breed, physical traits, and hereditary diseases of the animal. Additionally, we provide detailed information about genetic predispositions to certain health conditions, helping pet owners better care for their companions. Our goal is to provide accessible scientific tools that strengthen the bond between pets and their owners, promoting a healthier and happier life for animals. Koko Genetics stands out for its commitment to precision, innovation, and animal well-being, ensuring reliable results and constant updates on genetic information. Koko Genetics es una empresa especializada en la venta y análisis de test de ADN para mascotas. Nuestro producto permite, mediante el genotipado de muestras de saliva, conocer la raza, rasgos físicos y enfermedades hereditarias del animal. Además, ofrecemos información detallada sobre la predisposición genética a ciertas condiciones de salud, ayudando a los dueños a cuidar mejor de sus mascotas. Nuestro objetivo es proporcionar herramientas científicas accesibles que fortalezcan el vínculo entre las mascotas y sus dueños, promoviendo una vida más saludable y feliz para los animales. Koko Genetics se destaca por su compromiso con la precisión, la innovación y el bienestar animal, garantizando resultados confiables y actualizaciones constantes en la información genética.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

87 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Had my costal SPCA dog tested and…

Had my costal SPCA dog tested and finally I know what mix she is! Some of the breeds I expected while others I was quite surprised about! The time to get the results was fairly quick and I didn't even know traits were included which was a nice surprise!

My only issue that I had with the entire process is that the mobile site for Koko genetics needs a lot of work, there was quite a few times where the site would open in Spanish, or be showing things like "{{traits.test1.item1}}" or something like that instead of text or buttons, but otherwise when the site did work its really nicely laid out with a pie chart showing your dogs mix, drop down boxes to show a picture of each breed along with a summary of the breed and same thing for the traits!

October 3, 2025
Unprompted review
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Reply from Kokogenetics

Thank you for your review.
In the future, we aim to improve mobile viewing by creating an app, but for now, we understand that it is more optimized on the computer.
We apologize for any inconvenience this may have caused.
Best regards.

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
We had such a great experience with Koko Genetics! The staff on the chat box were incredibly helpful – it’s not a robot, it’s a real human, which made such a difference. I touched base with them a couple of times and they were always quick, clear, and informative.

I hadn’t realised our dog’s swab was being sent to Europe (I’d assumed it stayed in Australia), but they explained everything really well and kept us updated. We got our results back and were absolutely blown away – never in a million years did we expect our dog to be part bulldog!

The report was very detailed, super informative, and honestly a lot of fun to go through. Highly recommend!

October 2, 2025
Unprompted review
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Reply from Kokogenetics

Thank you very much for the review :)
Yes, our Customer Service team is made up of real people.
We’re glad you liked the results.
Best regards!

Rated 4 out of 5 stars

Fascinating!

Fascinating results for my little mixed breed fellow and delighted to know his heritage! I thought the process took longer than it should have done but otherwise happy.

September 14, 2025
Unprompted review
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Reply from Kokogenetics

Thank you for your review.
We appreciate your patience during the wait.
Best regards.

Rated 5 out of 5 stars

I recieved a new sample free of charge

I recieved a new sample free of charge, as I did not do the first test properly.
Excellent service

P from Denmark

August 23, 2025
Unprompted review
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Reply from Kokogenetics

Thank you very much for the review.
We are glad that the second time went well!
Best regards.

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Rated 5 out of 5 stars

In my opinion, price-performance ratio is completely okay

I'm happy with the test. There were just under 4 weeks between receipt of the sample at the laboratory in Spain and mail with the gene results. The results for our terrier mix dog surprised us in part, but are quite understandable and the breed portraits for the identified breeds are well done. Only the tour through the online menu to get the sample ready for delivery was a bit tricky.

August 14, 2025
Unprompted review
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Reply from Kokogenetics

Thank you very much for the review and the feedback.
Best regards.

Rated 5 out of 5 stars

Customer service is a top priority here

I have to admit that I was a bit frustrated with the result at first because I didn't get it together with my dog at all. I then received a very helpful email from the laboratory explaining how to understand the evaluation. That was very useful for me. Thanks to the super dedicated team at KokoGenetics.

August 14, 2025
Unprompted review
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Reply from Kokogenetics

Thank you very much for the review, and for letting us assist you with the interpretations.
We are very proud of our customer service :)
Best regards.

Rated 5 out of 5 stars

Love the idea

My dog being like my daughter I am very happy to have had this DNA test kit for dogs! Very easy to use, everything is well explained.

August 13, 2025
Unprompted review
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Reply from Kokogenetics

Thank you very much for the review.
If you need anything, we're here.
Best regards.

Rated 5 out of 5 stars

It was exactly what I ordered

It was a present and the person said it was exactly what they wanted.

August 13, 2025
Unprompted review
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Reply from Kokogenetics

Thank you for the review and for choosing us as a gift :)
Best regards.

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Rated 5 out of 5 stars

Easy to use

Easy to use. All very organized. I'm still waiting for the results. Company web page well organized and the processes well explained.

August 13, 2025
Unprompted review
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Reply from Kokogenetics

Thank you very much for the review.
We hope the wait won't be too long.
Best regards.

Rated 5 out of 5 stars

Fast, effective test, super well done family tree

Fast and effective test. Without giving any information about the animal, the answers are correct and the family tree is very well done, in addition Koko Genetics gives us characteristics about the animal (snout, hair, color...) The results arrived very quickly, an email was received to inform us. We are happy to know what breeds our little Aiden is.

August 12, 2025
Unprompted review
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Reply from Kokogenetics

Thank you very much for the review.
We are glad we could help you and Aiden :)
Best regards.

Rated 5 out of 5 stars

Amazing

This product is amazing well worth the money would highly recommend to anyone.

August 12, 2025
Unprompted review
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Reply from Kokogenetics

Thank you for the review.
Best regards.

Rated 5 out of 5 stars

Perfect

Too good I learned that my dog is a Malinois Yorkshire mix it's excellent!

August 12, 2025
Unprompted review
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Reply from Kokogenetics

Thank you for the review.
Best regards.

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Rated 5 out of 5 stars

Very good

I was curious to know the breed of my dog, and it was done thanks to this very easy to use test 👍

August 11, 2025
Unprompted review
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Reply from Kokogenetics

Thank you for the review.
Best regards.

Rated 5 out of 5 stars

Very accurate

The DNA test is 100% accurate for my dog, took longer until the results were available but completely satisfied. I would buy again

August 11, 2025
Unprompted review
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Reply from Kokogenetics

Thank you for the review.
Best regards.

Rated 5 out of 5 stars

Unleashing canine mysteries with Koko

I bought this test out of curiosity and was amazed by the results. From unraveling my dog's diverse racial history to getting information about potential health risks, it was a truly enriching experience. In addition, the report was easy to read and understand, which made it even more valuable. Congratulations to Koko Genetics!

August 11, 2025
Unprompted review
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Reply from Kokogenetics

Thank you for the review and the congratulations!
If you need anything, we are here.
Best regards.

Rated 5 out of 5 stars

Highly recommended and interesting

A very interesting experience to get to know your dog companion better. Very easy to perform, you send the test and in a few weeks the results are. 100% recommended!!!

August 11, 2025
Unprompted review
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Reply from Kokogenetics

Thank you very much for recommending us.
Best regards!

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Rated 5 out of 5 stars

Good product

Given that I am not an expert in the field of DNA, the product seemed reliable to me, with a good quality-price ratio and with results in about a month, which according to what they report described my mixed race to perfection. Among other things, results that surprised me, because I would never have imagined what I had found.

August 11, 2025
Unprompted review
Kokogenetics logo

Reply from Kokogenetics

Thank you very much for the review.
If you have any questions, don't hesitate to contact us.
Best regards.

Rated 5 out of 5 stars

If you love your dog this is a must have

Super happy, I took the pack of three and I don't regret it. I was struck by the number of markers of possible diseases they check for, fortunately for my girl all absent. ^^ Highly recommended

August 11, 2025
Unprompted review
Kokogenetics logo

Reply from Kokogenetics

Thank you very much for the review.
Congratulations on your little one being completely healthy!
Best regards.

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