MEATER Reviews 6,128

I had an absolutely outstanding experience with Rahma, the customer service consultant at Meater. From the moment we connected, Rahma was incredibly sympathetic, attentive, and understanding of my situation. He not only grasped the issue immediately but also resolved it on the spot—something I truly didn’t expect but deeply appreciated.

It’s rare to come across service that feels this personal and efficient. Rahma’s professionalism and empathy turned a frustrating problem into a seamless solution. I genuinely could not have asked for anything more.

Thanks to this incredible support, I would highly recommend Meater to anyone. It’s clear that they value their customers and go above and beyond to ensure satisfaction. Thank you again, Rahma, for your help and for making me feel heard and valued!

I recently purchased the Meter Probe, and it has been one of the most frustrating experiences I’ve had with any product. From the start, the device was unreliable—it constantly lost connection, gave inaccurate readings, and required multiple resets to function for even short periods. I expected a decent level of quality given the price, but it feels cheaply made and poorly designed.

What makes the experience even worse is the customer service. After reaching out multiple times, I either received no response or extremely delayed replies that didn’t actually resolve anything. When I finally got in touch with someone, they were dismissive and unhelpful, offering generic troubleshooting steps that I had already tried repeatedly. I had to make free phone calls approximately 1 1/2 hour per call.I requested a replacement or refund, and they dragged the process out for weeks without clear communication, ultimately refusing to take responsibility for the defective product. I was told they would have to review the situation and I would get a call. I did not receive a call and clearly I have done every step they have asked even though it took over an hour very unnecessary I was told they would have to review the situation and I would get a call. I did not receive a call and clearly I have done everything they have asked even though the call taken over an hour and a half. My first impression was they will try Everything not to replace anything even.thought it's only six months old and still under warranty.

I’ve never dealt with such indifference from a company. It’s clear they don’t value their customers or stand behind their products. Save yourself the frustration and look elsewhere—this is a one-star experience from top to bottom.

UPDATE

as I got a reply contacted Meater.com I was told that this issue was going to be resolved and they would send me a replacement charging dock but since my call I have not yet had any delivery confirmation. I again contacted the company and they are now denying that I've ever contacted them as my review says stay clear the customer service is very poor would not recommend to anybody looking for a meter probe.

Definitely not somthing i could recommend. An expensive stick thats doesnt ever connect to the charger. Only been used a hand full of times over 3 or 4 years as everything i try to use it it wont connect to the app which then .makes it unusable.. custom services can only offer a 15% discount on a new product.... would i buy a new one, no never. Wouldn't waste your money

Great service, has a faulty probe, contacted CS and within 3 days had a replacement. Thank you,

I am so over it.
When I first bought a Meator I loved it so much I bought the block. Within a short time one of the probes had become detached from its casing. I called Meator and 2 hours later they said they would send me a replacement. They did but sent the wrong number probe.
I am a year or so on and now not one of the 4 probes is working. I have just put an expensive steak on to reverse sear and the last one has disconnected and won’t reconnect.
Meator your customer service is poor and your device is not fit for purpose.
I have used my device for some long low and slow bbq cooks such as a brisket. But I would expect this to cope with that. It hasn’t. So beware if you’re doing any real cooking. It will let you down.

Having seen the reply from Meator I can assure you they have not been over exposed. Low and low on a well controlled bbq or low and slow in an oven. I feel your response is even a bit of an insult.

Utter 💩 connection is hit and miss…change the batteries and charge all you want but still most of the to me it doesn’t connect and recommends moving closer…any closer and I’d have the ‘device’ inside the meat!! !!!!

Worked great at first, but the box is made of cheap pine or something. The battery contact fell out and now won't charge. I've tried contacting support, but they've ghosted me.

REPLY TO MEATER
What's the point of having the email support channel? Still no response from you guys.

We got one about a year ago. It worked on and off, mostly off. They sent us a new one when it completely stopped working.
the replacement won't pair with the app.
Way too frustrating to use.
I would say stay away form this product.

Not a good product and poor customer service to go with it. Meater + worked fine for a little bit, then the charging box failed to charge it. Contacted Meater and they didn't really care and wouldn't do anything to fix it except offer me the opportunity to buy a new box at almost the same price as an entirely new set. I would shop elsewhere.

Followup. I did contact you, thus the primary reason for my review. Your customer service stinks.

I have been a MEATER probe user for a number of years and in the main they have been ok, recently the old probes range has been inconsistent/dropping off so I thought the logical step would be to upgrade to the MEATER pro duo. That was a mistake. I attempted to use the probes about a week later but they would not connect to the app. Contacted the chat and spent about 90 mins going through a number of checks over and over. The then decided it was a charger issue and sent a replacement. Replacement arrived quickly and I tried this and found the same issue. Another 90 mins on the chat and it was decided that the probes were the problem so new probes arrived. Again went to cook, probes did connect then almost immediately disconnected, over and over so had to revert to old probes for my meat. Contacted on Chat again to get a return label for refund and it has been a nightmare since. This was about 2 weeks after the initial purchase. I was promised a return label and had an email to say that but nothing came. I replied to the email but it is a no reply address!!! Contacted chat again and requested the label, they now said a refund would not be possible because I had bought over 30 days ago. After some time on the chat they agreed to send label after I had given them my adress, order number and probe serial number. I had an email to confirm that but in the email they requested that I send the above information again, so I replied to the email with the info but this is a no reply address!!!! I sent £151 on these probes and have not used them once and can’t get them returned for a refund. I have never experienced customer service so bad. They make it almost impossible to return for refund. At the moment I have 2 charging blocks and 4 probes, all faulty and MEATER not interested in responding or resolving. I would never buy another product or recommend this company to anyone.

Works great in concept but function not so much. Whenever I really need probe does not connect to transmitter. When it works it is good but 50/50

I bought this block about three years ago, and have not had a good smoke. Temperatures are not correct. I reached out to customer support, and they took me through weeks of testing my Meater, only to determine that the number 4 probe was a problem. They sent a new probe and within a week that probe to was malfunctioning. The rest of the probes were still an issue. I just use it today for internal temp only, but again inconsistent temp. The probe reads 78, and my analog meter read 166. Oh! and I forgot to mention, constant cloud disconnections, it will not stay connected to my network if it's life depended on it. Worst purchase ever.

Don’t buy a Meater if you plan to use in an oven or bbq as the connection will drop out.
I contacted Meater customer service who told me this! They were extraordinary unhelpful. Avoid.

Have had a Meater Plus for over 2 years and a Meater 2 Plus for over a year. My original Plus mostly works okay with occasional connection issues. The 2 Plus is absolute garbage. Probe base and phone about 6 inches apart and there are connection issues before it even goes in the smoker. When it does work it will stop working after an hour. Spent over an hour on the phone with chat "support" where the tech told me he could see all my cooks and data and it absolutely did not disconnect. So 1) thanks for accessing my personal data without my permission. That alone lost me as a customer and 2) call me a liar? yes I love arguing with random clueless people in my spare time, Clearly I made it all up. Seriously . . . This company is the Donald Trump of technology. Just because you deny something doesn't mean your product is not trash. You dan not deny reality. A few days later after answering the support questionnaire I get an email from "someone" offering to help . . from an email address that bounces. She told me she could see the pictures I sent. Tried to tell me that a slight discoloring of the metal in the probe would block a bluetooth signal. These people just make up whatever they think you will believe so they can blame you instead of the garbage product.

Bought the meater pro a few weeks ago, it ruined £260 of fillet steak that I was cooking for a client.
Sent it back , they received it back on the 31st July, still have not had a refund.
Spent 40 minutes on a "chat " page as I could not locate a phone number in the UK.
Was told I would get my refund almost immediately.
I have now filed a complaint with my credit card provider , American Express.
I would not touch this company with a barge pole !

Originally bought a meater. Was impressed and enjoyed using it but it was one of the first models so lacked range and wasn’t too accurate. Upgraded to the Meater pro expecting good things but I was disappointed. The Meater pro constantly disconnects despite trouble shooting every possible solution. I tried everything but the connection would randomly cut off during the cook for no reason at all. I tried talking to support but they kept making me do the same tests. Despite already conducting the tests, they kept asking me to repeat the tests and I never got to any results. Perhaps they should have just replaced it with a new one but they never suggested that. Would not recommend and there seems to be some good competing meat thermometers out there.

I bought the MEATER Pro Duo one month ago and one probe failed instantly. There is a different between 2 two sensors of 90° C in the ambient temperature. Dennis from the support say it is normal and the sensors are ok, it could be moisture in the gas grill. Hahahahaha, never tough before that its possible to get such a stupid answer. Before anyone says again, the sensors were in different locations, yes, 2 cm apart when operating on a rotisserie. A difference of 90°C shouldn't be possible here.
I can't recommend this sensors in case of this failures and the bad Wi-Fi reception.

I purchased my Meater+ probe back in 2019 and recently realised it had stopped connecting to the app, even though everything looked good on the dock (green flashing light) and my phone could see the bluetooth but it wouldn't pair.
I used the online live chat and 'Bassma' was really helpful - my version was so old it didn't have a reset button but over about an hour of chatting and lots of tests and resets/reinstalls it now works again :-)

I don't know many companies that would spend that time rather than tell me to buy a replacement after the first few resets failed.

Total crap. The battery dies but you don’t know that until it won’t connect and then it’s useless until you charge the probe (several hours). Worst design ever. Straight in the bin

Oh, and when you eventually get through to their useless customer service, they won’t help saying, go back to your retailer.

And in response to their reply, where did I mention I used rechargeable batteries? I was using Duracell Alkaline!!

I ordered on the official website meater.com. They are not able to deliver their own product. I took me more than half an hour to hear that. Horrible company.