mariniclothin Reviews 68

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers often praise the fit and comfort of the pants, shirts and coats, highlighting the accurate sizing and the quality of the materials, especially relative to the price. People appreciate the stylish designs and versatility of the clothing, finding them suitable for both work and casual occasions. Many consumers express satisfaction with the overall shopping experience, noting the easy-to-navigate website. However, some consumers report issues with the delivery service and refunds, and some reviewers mention delays in shipping, particularly for international orders. Some people report a negative experience with the customer service, especially regarding the contact. While many are pleased with the responsiveness and helpfulness of the staff, others express frustration with slow response times. There are mixed opinions regarding the quality of the products.

Based on these reviews

Rated 4 out of 5 stars
Verified

One small delivery delay, but they kept me updated. Very good quality and helpful service — I’d buy again.

Company replied

Rated 4 out of 5 stars
Verified

Asked for a small tweak after delivery and they fixed it fast. Lovely cut and overall a great product — would give 5 if no tweak was needed.

Company replied

Rated 5 out of 5 stars

Technical help with measurements was really clear. It was easy to follow their instructions and the final fit is spot on. Staff were very patient, great communication.

Company replied

Rated 5 out of 5 stars
Verified

High quality garments with true professionalism. Everything arrived on time, and the service team was very attentive. I’ll order again.

Company replied

Rated 5 out of 5 stars
Verified

These trousers fit exactly as described. The tailoring and finish are impressive, with attention to little details that is obvious. Very happy.

Company replied

Rated 5 out of 5 stars

Very satisfied with purchase. Finally found the cut I was looking for — seams tidy and fabric weight feels right.

Company replied

Rated 5 out of 5 stars
Verified

Excellent quality and friendly service at a surprisingly good price. This was my second order and again a fantastic experience — I’ll keep ordering from them.

Company replied

Rated 5 out of 5 stars
Verified

They made sure everything matched my request after purchase. Quality is great and the follow-up was solid.

Company replied

Rated 5 out of 5 stars

Marini clothing. Where unbelievable. I ordered the wrong sized jeans and when I realised it I contacted them Absolutely fantastic communication No problem they said. I can either return the jeans or... See more

Rated 5 out of 5 stars

They explained sizing well and after follow-up the trousers fit perfectly. Great attention to customer care, overall a smooth experience.

Company replied

Rated 5 out of 5 stars

Not the first pair I buy from them and won’t be the last. Always courteous, always ready to help. Solid work.

Company replied

Rated 5 out of 5 stars

These trousers were my first order just to try something new — and I was genuinely impressed. The fabric is excellent and the fit is outstanding. I've never had such a great experience with clothing.... See more

Rated 5 out of 5 stars

I’m truly impressed by these jeans. They arrived a week after shipping and fit me perfectly. The fabric feels premium and the tailoring is spot-on. Even though they’re made in China the quality is cle... See more

Rated 5 out of 5 stars

Marini is one of the best online stores for menswear. Timely deliveries excellent quality and everything just works perfectly. Truly impressed.

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Company details

  1. Clothing Supplier
  2. Clothes Market

Written by the company

We’ve served over 10,000 satisfied customers worldwide, yet Trustpilot only reflects the 1–2% who usually write when they’re unhappy. Trustpilot isn’t an independent review platform — it’s a paid system that rewards those who pay. Here’s what they charge: 🔸 Free plan (€0/month) → 50 review invites, 1 widget, no customization. 🔸 Plus plan (€169/month) → 200 invites, 8 widgets, limited customization. 🔸 Premium plan (€329/month) → 500 invites, 18 widgets, ability to highlight only positive reviews. 🔸 Advanced plan (€539/month) → 5,000 invites, 20 widgets, API integration, “market insights,” and boosted visibility. In short — the more you pay, the better you look. Companies with “perfect” 5-star ratings are usually those on Premium or Advanced plans, not the ones that stay independent and honest. We don’t pay Trustpilot and we don’t authorize them to represent our brand. Our genuine feedback is visible through Instagram, our website, and direct customer emails, where real people share real experiences every day. And if you still have doubts? Pay with PayPal. You’re fully protected — you can open a dispute and get your money back if something isn’t right. You don’t need Trustpilot to feel safe — just transparent brands and secure payment methods. Trustpilot doesn’t build trust — it sells it.


Contact info

3.5

Average

TrustScore 3.5 out of 5

68 reviews

5-star
4-star
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2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

Good Experience!

I bough a coat and pairs of trousers, and i am really impressed. Th fabric and fit is just like i was looking for. Everything is perfect ,specially delivery is Quick. Very good experience specially the prices are reasonable.

September 4, 2024
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Rated 1 out of 5 stars

Quality is bad

Quality is bad, it roughly resemble the picture but quality wise is absolutely terrible. I know trying to return the item would just be a waste of my time. I would avoid this company as much as possible

September 18, 2024
Unprompted review
Rated 1 out of 5 stars

Seller unable/refuse to cancel and refund order

Since my order has not been processed and shipped, I tried asking for cancellation and refund but their customer service email replied me to review their "About Us" and "Terms & Conditions" on cancellations for more clarity.

Such a vague reply indicates that customers do not have the right to request cancellation/refunds even for orders not processed/shipped out, which is a disappointment

I got the products which I expected were a huge disappointment in terms of quality with bad stitching.

I will like to remind everyone this is a dropshipping business that gets its products from China.

It's better off you buy the similar products from Ali Express that offers free global shipping and the products are priced x2-x3 lesser. In addition, you have reviews there to vet whether the products are worth buying.

Please stay away from MARINI clothing.

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

I bought a pair of trousers

I bought a pair of trousers, the size was huge. Non-existent customer service, the only way is in the IG comments, for the return, they ask you for 15€ extra for alleged costs incurred by them. Terrible quality

September 11, 2024
Unprompted review
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Rated 1 out of 5 stars

scam!

scam!! Terrible fabrics. Horrible sizing. You’ll get a better product if you make it yourself! Horrified. Such a waste of money!

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

Scam?

I have made my purchase order on 4 Aug 2024 for 6 products. It turns out just 2 products but of different sizes and of poor quality, completely different from the model photos. I have made several emails to the customer service day by day. But nil response was received. I hope there would be a refund.

August 4, 2024
Unprompted review
Rated 1 out of 5 stars

Rip-off made in China

Rip-off made in China

Well, that's a pretty clever way of taking money out of your pocket.

After placing the order, nothing happens for a while, and all you get in response to queries is a standard, meaningless email. When you finally receive a notification from DPD that a parcel has been announced, it turns out that it is being sent by the Chinese shipping service provider YANWEN. This explains the long delivery time of 3 weeks as well as the really cheap workmanship of the trousers. The cut itself is also miles away from Italian tailoring.

Of course, there has been no reply to my message that I am exercising my right of cancellation, and I do not assume that this will ever arrive, as European law does not apply in China.

Conclusion: Hands off!

August 21, 2024
Unprompted review
Rated 1 out of 5 stars

Dropshipped Rubbish from China

I ordered two pieces of clothing. The trousers were ok, although they feel cheap and not well-made. But the shorts were an entirely different size from what I'd ordered, and very cheaply constructed. Both were made in, and shipped from, China (so they took quite a long time to arrive). I've no idea how I could return the shorts for a refund - I strongly suspect it would not be worth the trouble. I will never buy again from this dropshipping company, and you would be wise not to do so.

August 24, 2024
Unprompted review
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Rated 1 out of 5 stars

Quality is Ok, Service is not!

Quality is Ok, Sizes are not correct and differentiate. Bought two pants, none fit.
Wrote Service via Mail and through Chat twice. Got a response bit no solution. Still don‘t know where to send the items back and if I‘ll get my money back.

Seems like they care more about the reviews here than their actual customers.
Hopefully there will be a solution soon.

Update: they don‘t give money back, even when clothes were sent back.
2 stars down to 1 👎🏻

August 23, 2024
Unprompted review
Rated 3 out of 5 stars
Verified

I purchased a couple of products from…

I purchased a couple of products from Marini and i am reasonably satisfied with their quality for the price paid. The material seem durable and the design is well crafted. Unfortunatley, i had some issues with customer service. I found it difficult to get timely responses to my inquiries and the communication was a bit complicated. Additionally, the delivery experienced unexpected delays. Overall, the products are good, but the shopping experience could be improved with more efficient customer service and more reliable logistics.

July 12, 2024
mariniclothin logo

Reply from mariniclothin

Thank you for your honest feedback, Ian. We’re glad to hear that you were satisfied with the quality of our products, but we’re sorry to hear that our customer service and delivery times did not meet your expectations. We are actively working on improving these areas and appreciate your input, which helps us do better. We hope to provide you with a smoother experience in the future.

Rated 5 out of 5 stars
Verified

I purchased the Old Money cardigan and…

I purchased the Old Money cardigan and a linen trouser. Bought as a bundle heavily discounted price and great quality. A great find

June 28, 2024
mariniclothin logo

Reply from mariniclothin

Thank you, Timothy! We're so glad you found a great deal and are happy with the quality of your purchase. We hope you continue to enjoy your Marini Clothing items, and we look forward to serving you again in the future!

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