One small delivery delay, but they kept me updated. Very good quality and helpful service — I’d buy again.
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Italy
Replied to 80% of negative reviews
Typically replies within 1 month
One small delivery delay, but they kept me updated. Very good quality and helpful service — I’d buy again.

Reply from mariniclothin
High quality garments with true professionalism. Everything arrived on time, and the service team was very attentive. I’ll order again.

Reply from mariniclothin
They made sure everything matched my request after purchase. Quality is great and the follow-up was solid.

Reply from mariniclothin
Asked for a small tweak after delivery and they fixed it fast. Lovely cut and overall a great product — would give 5 if no tweak was needed.

Reply from mariniclothin
Technical help with measurements was really clear. It was easy to follow their instructions and the final fit is spot on. Staff were very patient, great communication.

Reply from mariniclothin
Not the first pair I buy from them and won’t be the last. Always courteous, always ready to help. Solid work.

Reply from mariniclothin
Very satisfied with purchase. Finally found the cut I was looking for — seams tidy and fabric weight feels right.

Reply from mariniclothin
They explained sizing well and after follow-up the trousers fit perfectly. Great attention to customer care, overall a smooth experience.

Reply from mariniclothin
These trousers fit exactly as described. The tailoring and finish are impressive, with attention to little details that is obvious. Very happy.

Reply from mariniclothin
Excellent quality and friendly service at a surprisingly good price. This was my second order and again a fantastic experience — I’ll keep ordering from them.

Reply from mariniclothin
I placed an order with Marini Clothing (Order #4652) in April. Unfortunately, the items were of very poor quality – the fabric felt cheap, the cuts were irregular, and the sizing did not match what was shown on their website. For this reason, I exercised my legal right of withdrawal and returned the entire order in good condition, within the legal timeframe.
From that point onward, the experience was extremely disappointing:
1. Initial refusal of refund
Marini claimed that discounted or bundled items cannot be refunded. This is not permitted under EU Directive 2011/83/EU, which protects consumers’ right of withdrawal for online purchases.
2. Unlawful €25 deduction
They then offered a refund minus €25 for so-called “free shipping”. EU law (Article 13(1)) clearly requires traders to reimburse all payments, including delivery costs. If shipping is advertised as free, no retroactive deduction can be made.
3. Contradictory excuses
Later, Marini claimed that one pair of trousers was missing its tag and that the items were wrinkled. They offered either:
• Option A: refund all items minus €25, or
• Option B: exclude one item completely.
These two positions directly contradict each other. If all items are refundable, the “missing tag” argument is irrelevant. If one item is allegedly not eligible, then the €25 deduction has no legal basis. Both options are unfair and unlawful.
4. Ignoring consumer authorities
I escalated the matter to the European Consumer Centre (ECC). Even after official involvement, Marini has ignored the authorities’ communication and still refuses to process the full refund.
⸻
Conclusion:
The products I received were poor in quality, and the company’s handling of returns is in breach of EU consumer law. Even official consumer protection bodies have been disregarded.
Until Marini changes its practices and respects both consumers and EU law, I strongly advise against ordering from them.
Edit 1:
I must correct your statement: the return was not sent in a “fruit bag.” Each garment was placed back into its original plastic sleeve, then additionally protected with a regular shopping bag, and finally packed into a new, sturdy DHL cardboard box — which I had to purchase myself, since you did not provide a return label or suitable packaging for the return.
The items were shipped safely and with care. As for the alleged “wrinkling”: this is an inevitable effect of international transport and does not indicate misuse or neglect. Any retailer handling returns knows that garments may need steaming before resale — this is normal business practice and not a valid reason to deny or reduce a refund.
What matters most: although you repeatedly claim to be “ready to refund,” the fact is that almost six months have now passed since the return and no refund has actually been issued. Under EU Directive 2011/83/EU, refunds must be processed within 14 days of withdrawal. Failing to do so is not only unfair but also a clear violation of EU consumer protection law.
Instead of focusing on misleading descriptions of the packaging or minor, inevitable wrinkles, I would expect Marini to respect its legal obligations and finally process the full refund without unlawful deductions.
Edit 2:
After posting this review publicly, Marini finally processed a refund — but only with an unlawful €25 deduction.
It is telling that this refund came only after nearly six months of delay and public pressure, and not because of respect for consumer rights. Under EU law, refunds must be issued within 14 days of withdrawal, not half a year later.
For €25 I will not start a formal lawsuit — and I suspect Marini is counting on exactly this: that customers won’t pursue legal action over a relatively small amount. This, however, highlights the real problem: a business strategy that relies on discouraging consumers from enforcing their rights.
Edit 3:
Marini has now attempted to report my review as “defamatory content” in order to have it removed from Trustpilot. Fortunately, Trustpilot reviewed the case and very quickly rejected this claim, confirming that my review complies with their guidelines.
This attempt to silence legitimate customer feedback only reinforces my negative experience: instead of taking responsibility and improving their practices, Marini invests energy in trying to suppress criticism.
Please stay away from this „business“.

Reply from mariniclothin
Vorsicht Betrüger!
Bei Retoure kein vollen Betrag erstattet und keine Rückmeldung mehr via Mail.
Scammer!
They don‘t pay back the full amount if you return. The service dont reply to messages.

Reply from mariniclothin
I ordered clothing worth over 300 euros and unfortunately, none of the items fit. I carefully used the size tables provided on their website and ordered accordingly, but the sizing turned out to be completely off.
I reached out to the supplier via the email address listed on their website, but I never received any response. This lack of customer service is very disappointing and shows a level of ignorance toward customers.
The clothes themselves are not terrible, but they are definitely not the quality the brand advertises. Overall, this was a very frustrating experience, and I cannot recommend this brand based on my experience.
Don’t buy here. Bad Quality and weird sizes. If you want to return anything be ready to pay for everything even repackaging. They won’t even have an adress you can send it too. So just don’t buy here, it’s just Dropshipping bullshit.

Reply from mariniclothin
Excellent construction and a perfect fit. One of the best pairs of trousers I’ve owned. Will definitely buy again.
The product matches the pictures perfectly. Great quality and d>sign — very satisfied.
I’m truly impressed by these jeans. They arrived a week after shipping and fit me perfectly. The fabric feels premium and the tailoring is spot-on. Even though they’re made in China the quality is clearly from top-tier factories
Marini clothing.
Where unbelievable. I ordered the wrong sized jeans and when I realised it I contacted them Absolutely fantastic communication No problem they said. I can either return the jeans or keep them and give them away to someone who they would fit . My jeans where sold out in my size but if I ordered another pair of trousers I wouldn't have to pay anything for the delivery and my jeans would be sent together with the new order. Just over a week later I received my new trousers and Jeans which fit perfectly ...like I said the communication was very friendly and professional I can recommend Marini with 5Stars from 5 ...
These trousers were my first order just to try something new — and I was genuinely impressed. The fabric is excellent and the fit is outstanding. I've never had such a great experience with clothing. Since then I've ordered several more items and have been completely satisfied with every single one
Marini is one of the best online stores for menswear. Timely deliveries excellent quality and everything just works perfectly. Truly impressed.
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