Joii Pet Care Reviews 8,538

I can’t really find the right words to describe how wonderful it is to be able to speak to a vet and get support so easily and so quickly for a member of the family ( our elderly dog Eddie). The supp... See more

⭐⭐⭐⭐⭐ I can’t thank JOII enough for the amazing care and reassurance we received when our dog Tawny was unwell. Lisa, Carla and Ann were absolutely fantastic – so kind, patient and supportive through... See more

So helpful, our dog is very nervous so vet visits are often stressful. She was ill on and off for a few weeks with a combination of symptoms and Alison at Joii really helped get a proper care plan in... See more

Recommend to anyone who needs vet care the vets are always on call and make sure to follow up after you’ve spoken to them about pet care. They save you hundreds of pounds in emergency vet fees to ease... See more

I had to give Joii a call over the last weekend - my lurcher Bobby was bleeding badly from his nose, but he hadn’t caught it on any thing. Speaking to the vet, she was very reassuring and helpful,... See more

We have used the service 3 times since we got our kitten 4 months ago (seems excessive but we may be hypochondriacs lol) the vet Rita Assuncao is amazing. She answers the call within 30 minutes every... See more

Fabulous service. Had a real shock when my little dog had a seizure during the early hours of the morning. Was a very frightening experience for myself let alone the dog but a video call with the... See more

I couldn’t be happier with the service I’ve received from Joii. Every vet I’ve spoken to has been so understanding, patient and kind, giving me all the time I needed to explain my worries. I usua... See more

My cat had stopped eating but rather than jostle him about with a trip to the vet’s (he doesn’t travel well ☹️) I contacted Joii via the app and both ladies I spoke with couldn’t have been nicer or mo... See more

Absolutely fantastic. I have Joli free with my insurance, never used it before but one Sunday thought I’d give it a go for something worrying us about our new pup. Honestly, exceptional. Within ten... See more

Dr. Isilay Cesmebasi at Joii was brilliant, i spoke to her online as part of my insurance package, she was so helpful, knowledgeable, put my mind at rest and diagnosed my dogs problem, excellent servi... See more

I used this service at around 2am on a bank holiday Sunday desperately wanting advice about my beloved Labrador Max who was obviously ill. A vet Lorna McSherry contacted me via a video call within 30... See more

The vets at Joli are so responsive and will answer your query and concerns very quickly, often within minutes. A video link can be created for more complex issues about your pet which means that th... See more

Michelle (Markram) was so lovely and kind and put my mind at rest regarding my puppy Nellie. Nellie had been treated for flea and worming with her breeder but was still itching a lot. Michelle assured... See more

I used the app several times and it has always been super responsive and quite helpful with both my pets (cat & dog) preventing me to spend hours at the vet. The professionals are caring and alwa... See more

Would give 10 stars if I could Joii is brilliant. The vets are so caring and offer the best advice.They have helped so much with on going care of my puppy To have that extra support and kindness wh... See more

Used Joii for the first time last week after one of our figs needed help to get out of bed in the morning couldn’t walk and was completely off balance. Being able to speak to a vet within an hour on a... See more

Joii is incredible. We spoke with Dr Bianca Macovei about our little Polly. She was so patient, informative and supportive. It’s a real pleasure to ever speak to the vets at Joii, even though obviousl... See more

I used the video-a-vet function on the app to ask about supplements for my elderly dog - something I wouldn't normally book an appointment with my regular vet for. The vet, Lucy, was very helpful and... See more

Joii has been helping my pets for a few years now as part of the insurance package from Animal Friends. It is by far the best part of Animal Friends's offer. I find the vets and nurses at Joii to be k... See more

Joi have been absolutely amazing any questions worries or queries we have they have been so prompt with replying and ensuring everything is answered. They have been great with follow up and treatment... See more

My callback time kept moving back so I was waiting longer than expected. The out of hours very is 25 minutes away and it was nearly midnight. The vet was ok, but then wrote in her feedback that Otis... See more

I've used many online vets as part of my insurance plans over the years of having animals but none come close to Joii. Not only are the vets friendly, professional and not condescending - they schedu... See more

The vet I spoke to listened to my concerns and gave some really good advice which I have followed through. She didn’t rush the conversation at all and was very thorough. The vet also looked at m... See more

Used this service many times when had a doggie emergency out of hours. Bar one negative experience, I have always found vets super lovely and helpful. Love that they follow up to see how pet is doing... See more

A first online consultation courtesy of Animal Friends, which was an excellent experience talking to a well qualified and knowledgeable vet (Dr Emma Hewitt) who listened carefully and advised sensibly... See more

We have Joii vet care as part of our policy with Animal Friends. Last Sunday within 15 minutes of requesting a video call when our little dog was in pain and couldn’t put her leg down we were talki... See more

I am so very impressed with the speed of this service and the 24 hour availability. I have used both the message and video service and both times were very thorough and gave reassuring advice. I’m als... See more

I was already registered. Login advised me this. The app was very easy to use. I requested a video call as it was urgent and got a call in timely manner. The vet listened to what had happened and my a... See more

I spoke to three different vets, by video calls, on this occasion and they were all very helpful with advise and eventually the solution. Daisy is now fully recovered and healthy. So I thank you all... See more

The Vet responded to my Sunday 7am emergency call instantly. He was comforting and knowledgeable.

Vet was really helpful and informative. Did a thorough check of my dog and offered advice.

Have Joii free with my pet insurance and had a video call from them as my dog was not very well the lady vet was lovely reassured us what to do amazing

Great experience, very helpful and reassuring. The fact they are available 24/7 is a added bonus Vets checked back make sure everything ok

Fantastic service, so easy to use and quick and helpful. Saves me a tonne of money at our local registered vets.

It's good in my opinion

Got intouch with Joii through the app. Had a video call consultation with a vet, was given excellent advice and a prescription for my dogs ear infection emailed over to me. Which was super easy and qu... See more

Fantastic service being able to speak on line to a vet. We had two consultations for our dog's red and sore paw. We took the advice given and used the treatment recommended and Tasche's paw was heal... See more

My pet was suffering with diarrhoea for three days and I used the app to get a consultation. I was seen within minutes by a wonderful vet and subsequently others over the next week who helped my dog t... See more

The calls were great, however I have just received the order I placed and the package has visibly been open and all of the prescription treatments are missing. There also isnt a number to call to be... See more

Absolutely excellent service, being able to talk to a vet face to face and make a diagnosis while being able to see my cat on the camera, was very reassuring when it was tricky seeing the vet during t... See more

Great service especially since lock down, however once medication offered at a great low price it wasn't in stock then went back to get new prescription which then tripled in price. Asked to wait for... See more

So glad I downloaded the app. It was invaluable having a video call with a Vet when our lively Cockapoo became lethargic and could hardly hold his head up. After following the checks advised we were... See more

Fantastic Service. I needed advice for our kittens and went through the Joii App. I had a vid call from a Vet almost immediately. She was great! really professional and clearly very experienced. Afte... See more

Such a great service, especially during lockdown. Really easy app with very friendly nurses ready for consultations. Gave a really in depth consultation even on the phone with notes and prescription r... See more

Very good, thoroughly detailed and caring. Valuable service in lockdown but still had to make a visit to my local vet for a blood test so ended up paying twice. The prescription was for a generic drug... See more

We had 2 consultations and the 2nd was much better than the 1st where the lady did not have English as her first language and seemed to be reading from a script. We explained we were self isolating fo... See more

This was the first time I had used a video consultation format for anything. I needed help with conversion of insulin units to syringe calibrations to inject my diabetic cat. It was easy to do and t... See more

Really quick and simple to use. The connection was too bad from his end to properly assess my cat but my image was really clear so it was a shame. The policy looks like a claim would be simple to make... See more