Customer service is horrible. They don't email you about cancellations, autoship, or basically anything. There's no simple way to 'ship now' or reschedule a shipment - you'll have to go through their terrible customer service (which is AI slop). You have to pay $35/month if you want to keep filling your 12-month prescription. And they make you get a second, new prescription if you want to transfer it to another pharmacy. NEVER AGAIN.

It was quick response.
I wanted to ask more about how I was being charged but technician came on board and I couldn’t inquire from initial person.

Great service I now know more about my dogs genetics and what other breeds she has in the mix. Thanks to this company keep up all your hard work and research 

I called TCAP and asked if I could bring a stray kitten not to spay or neuter, but to give vaccines and deworm because I was going to adopt the kitten and keep him inside.  Neutering would come later after the kitten adjusted.  I was told that I could.  I tired to set up an appointment online for vaccines only, the system would not let me.  When my kids and I succeeded in trapping the kitten in the morning, we rushed to the Green Oaks location as told on the phone between 9 am and noon.  When we showed up at TCAP on Green Oaks we were told that we needed an appointment because the kitten would need to be sedated. I called to set up an appointment, and I was told that vaccines could not be given without neutering!  Absolutely NOT what I was told on the phone by the employee.  Nowhere on the TCAP site does it say that neutering has to be done before vaccines if a person is planning to adopt the kitten.  Very disappointed.  The information provided is misleading.  Will avoid TCAP and will recommend against using the services.

If it wasn’t for VetBilling and their simple process, my puppy wouldn’t have been able to get the critical emergency surgery and quality after care she needed. Words can’t say how grateful I am that this service exists and that the emergency animal hospital I rushed my puppy to participates in vetbilling! My monthly payments are also very affordable, which I was really worried about since I had to finance such a big cost (the emergency hospital charges, surgery, exams, etc etc etc)! I wish all veterinary clinics worked with vetbilling because it makes it easier for people to access the essential care their pets need!

Terrible. Booked two puppy’s in for their first injection they didn’t ask and charged me for both puppies for all 4 injections. 

2 nd injections where booked in for the 1st of October only to be told when I rang them on the 29 th of September it was the 10 th  of October rang today to  clarify the time only to be told it was to late now they’d have to start again but took no responsibility of their mistake Infact the receptionist was quite rude and condescending 

Visited in Vandalia, OH. I am hoping to get started with a new vet but I have doubts whether this will be the one. First impressions: I walked in the door and was hit with STRONG cinnamon spice air freshener. It's a little thing, but my eyes were burning and I don't see how it can be good for the animals. No one was at either the check out or check in desk and many people were waiting. One person finally came out to handle both desks, so it was still slow. I over-heard someone in another room explaining that there was currently no permanent vet in the practice, just "experienced vets" filling in, which was a little concerning. I told the front desk why I was there & mentioned a couple of minor things to have checked, none of which seemed to reach the techs or Dr who did the exam. It was the same when I checked out, having been told there would be no need for a booster shot, then being asked about scheduling the booster. I had to sit through a hard-sell for the wellness plan several times, from each person I saw, which took longer than the actual exam. Positives? It is easy to book appointments on line & there is not a long wait for one. The employees seem to care about animals and could maybe do better if not in a setting where they are pressed for time & expected to be salespeople first. 

My pet chicken got peritonitis in may I took him to bingley branch she wasn’t in pain or anything so he told me to bring her back once she stopped eating. £60+pound that was . As time went on I phoned the vets to bring her in as she started go down hill I asked for a price without a consultation he said £85 I said I didn’t need a consultation as the vet said just bring her back to put her to sleep the receptionist said hang on I’ll find out the price without a consultation he came back with a price of £55 so I made the appointment at Bingley when I went to pay they said £85 ? I explained to her that I was given a price of £55 and she checked and said well sorry but it’s £85 she said they must have told you the wrong price?? So I had to pay this amount. This is not acceptable as the price I was given was accepted this is soo wrong wasn’t happy bad enough loosing a pet then given this . So I will not be going to the vets again with other pets .


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