I followed his instructions and it took care of the issue just as he stated excellent help

I was very impressed with the entire experience. The Doctor was friendly, thorough and informative. She took her time with us. 

Quick response and easy to submit claims.

This shampoo is for dogs and cats! It helps with their allergies, and the fragrance last for awhile! Smells so good! That’s why I have two bottles in case of a shortage. 

Great customer service when I messed up and forgot to register prior to sending off the sample. Loved the results. Always wanted to know what my rescue dog was made of! 

Terrible. Booked two puppy’s in for their first injection they didn’t ask and charged me for both puppies for all 4 injections. 

2 nd injections where booked in for the 1st of October only to be told when I rang them on the 29 th of September it was the 10 th  of October rang today to  clarify the time only to be told it was to late now they’d have to start again but took no responsibility of their mistake Infact the receptionist was quite rude and condescending 

This review is specific to the Banfield location in Oxnard, CA on Rose Ave.  (Prior to this and since this visit I've experienced vets who care for our pets.) 

We brought our dog to the Banfield location in Oxnard, CA last week.  He had been vomiting, coughing, and his diet had changed completely.  

The vet we saw was dismissive and combative.  She also neglected to tell me that Cooper had a heart murmur - although she noted it in his electronic file.  

When he declined even more, we brought him to the WestLake Village office where we learned that Cooper has an enlarged heart, a leaky valve and that he needs to be seen by a cardiologist immediately.  

It's outrageous that this was missed.  We've lost valuable time getting Cooper the care he needs.  We have a cardiologist appointment now for the 21st.  Had we known a week ago about his condition - we could have acted more quickly.  

An example of her combativeness - when I asked if she recommended that we keep Cooper on fish oil supplements - her response was, sure, if you don't care about his weight.  She avoided eye contact most of the visit, didn't introduce herself and didn't interact with Cooper at all - in front of me.  

It's worth saying that the tech was incredibly kind and responsive in engaging with Cooper, but it's the vet who provides the medical care and it's clear that pets under this woman's care aren't safe. 

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