Iluminating Reviews 95

Ordered 2 wireless wall lights with batteries 6 weeks ago. 3 weeks after purchase I still hadn't received confirmation of delivery. Contacted the company and they were quick to rectify the issue. Howe... See more

I have had a terrible experience. Trying to get my money back through paypal. No receipt, no product, no tracking number, and no communication other than a paypal message after I filed a dispute. They... See more

I was initially sent the wrong product it took a long time to arrive. However customer service corrected the issue and resent the correct item. The customer service rep was as fast as can be with I i... See more

I ordered my lamp on 5/22/25 and still no updates on shipping. Their phone number does not work and just automated responses to emails. My lamp finally arrived on 6-17 and I actually love it. Well mad... See more

I placed two orders with Iluminating. ORDER #1: Ordered some rechargeable lights. Immediately cancelled because I accidentally ordered the wrong color. They charged me anyway but no order was proce... See more

Extremely poor product. Very poorly made. The pieces don't properly fit together, multiples items were missing from my shipment, and the wrong instructions were packed with my shipment. The customer s... See more

Ordered 2 lamps. Self adhesive doesn't work and both fell from wall within 2 days . 1 broke and both damaged paint on the walls. Bulbs need to be recharged twice daily (pointless). Customer support... See more

Everything went wrong! I ordered sconces and wanted the manual version. On the website they showed a set of sconces with a button clearly shown on the sconces. I did not want ones that are co... See more

This company is atrocious and probably a scam, sadly. We ordered a lamp that stopped working within a week. We sent several emails and none were answered. We called their "customer" service number and... See more

Took ages to arrive, poor quality so wanted to return, 12 emails later no returns information, they just fob you off repeatedly. Now trying to charge me to return and won’t send returns information.... See more

I ordered a 2 pack of steel Bailey table lamps. The lamps showed up but one was black and the other steel. I sent multiple messages to the company with no response. After requesting a refund they sugg... See more

UPDATE: It's the 14th March, still the only answer I received was saying that they tried to deliver which is FALSE. This is definitely a scam! I made an order in December, got an email saying they... See more

If I could give 0 stars I would. This company is a fraudulent company and misrepresents itself. I ordered wall sconces which took a long time to receive that I disputed my charges with my bank. Wh... See more

This company has the worst customer experience I have ever experienced. The phone number does not work, and the response time via email is incredibly slow and unhelpful. I have been trying to resolve... See more

The wireless wall lights I ordered took 4 weeks to arrive. When they finally turned up, the instructions to put them together were very vague, and despite ordering black lamps, one of the finials was... See more

I was very disappointed with the product I received, as it does not match the description provided in their advertisement. They are misleading and they constitute false advertising. The lights needed... See more

1. The lamp I received did not assemble properly, was only possible to assemble facing the other way from the desk 2. The lamp did not have the correct plug, EU instead of UK 3. The requested retu... See more

Overpriced cheap Chinese made and shipped staff that doesn’t work properly. When item returned, they refused to refund. Instead, they sent me a gift certificate so that I can buy more of their garbage... See more

I placed an order and immediately sent two requests to cancel my order. They did not cancel. The order was sent out more than 5 days later. In the meantime they sent emails saying they know I wanted... See more

Your item will "ship" within days but will sit in customs forever. I have been waiting for almost a month for my items to be delivered. If you inquire the response is a link to the tracking. Do yourse... See more

Ordered 2 lamps and 2 rechargeable bulbs… spent over £100 and only received 1 bulb… no lamps and no 2nd bulb… only for the support team to tell me that’s correct?! My confirmation says the order and i... See more

I ordered two Retro Table cordless table lights. I was send two different lights from what I ordered! I reached out through email, facebook & instagram. I was offered discounts but I did not want tha... See more

I don't recommend! I bought two lamps and spent almost $400. They sent the wrong lamps and I was not able to change for the correct ones or return them. After almost a month of "we will contact the... See more

I have been waiting for almost 60 days for my order. I have been in contact with their customer service team and they will not send shipping information nor refund my money. They just keep telling m... See more

I ordered the leg lamp from the Christmas story for my husband. It was supposed to be 45 inches tall and it came over six feet tall. It was obviously subcontracted from China as it took over a month... See more

Avoid this company at all costs. I spent £80 on two stick on wall lights and they came 5 weeks later as a box of cheap ill fitting parts with no instructions. To make matters worse I was sen... See more

Like many Asian companies dealing in the US today, they’re liars and scammers!! They advertise “RISK FREE 30 day in home trial” yet when I contacted them one day after receiving the product to return... See more

My item came damaged. It has been over a month going back and forth over email and they claimed they sent a replacement but I never received shipping info. I believe they are a scam and highly unprofe... See more

I placed an order for a cordless table lamp nearly 4 weeks ago. I check the tracking information which says it was delivered to an address in PA however I live in NH. Slow slow responses from them. Bu... See more

HORRIBLE…they don’t divulge that the products are shipped from China, taking much longer than one might expect, after 3 wks I only received 1/2 my order…tried to call them at the number they have list... See more

DO NOT PURCHASE FROM THIS COMPANY - The lamp arrived broken in two parts, one plastic part by the lightbulb and the second the light fixture could not be screwed to the base due to the wire.... See more

I ordered a plug-in sconce and received a hard-wire sconce, completely different from what I ordered. After contacting the company, they asked for a video of the item, which I provided immediately... See more

This company is a scam. DO NOT ORDER. I have been waiting for these lamps for four months and they refuse to refund me, even though their website claims they will refund you if it has taken over 30 da... See more

Ordered lamps on 5/22/25. It is 6/8 and have heard NOTHING from them. Phone doesn't work and emails are returned with a generic message. No way to track them, either. Terrible experience.

Ordered 2 lamps from this website while trying several different options from multiple websites. After receiving the 2 Amazon lamps (2 for $50) before the Illuminating lamps, I was very pleased with t... See more

It took a MONTH to receive my purchase. And when I did, there was NO assembly instruction and the peel and stick was pathetic, it did not cover the entire plate, it looks like they just ripped it off... See more

I ordered two wireless wall lamps late January and they took 5 weeks to arrive and in view of the price, quality and fact the screws that come with the lamps arare not even for the correct lamp?! I be... See more

HORRIBLE EXPERIENCE! I ordered 2 pairs of Bailey cordless table lamps on 12/21/24. I received email confirmation of my order and another email on 1/6/25 saying the shipping company was running behin... See more

Stay Away this company is a sham. Ordered 2 wireless lamps on 6/9/25 no response from them. Their phone number is disconnected. They have $95.00 of my money. I paid through apple pay. Stay away do not... See more

I would rate this scam store a zero if possible. They took my money and never shipped my order. Completely fraudulent store.

My ordeal with Iluminating.com (lighting company) has been a horrible, very frustrating experience with no resolution in sight. I ordered two sets of battery powered LED sconces. One set was delivere... See more

wish I could give them zero stars. Credit card was charged 3 weeks ago. The phone numbers on the website are bogus and are not real. Waited 48 hours for a reply and just put the transaction int... See more

I don't know where to begin. This company just sucks all around. My guess is a Chinese company with an American "store front" especially given the shady shipping link I was sent. I accide... See more

Warning to people reading these- trust the 1 star reviews. January 19 - I placed an order February 8 - I emailed Iluminating support asking to cancel the order because it was so delayed with... See more

Avoid at all costs. Terrible design and quality. Slow delivery. Horrible customer service.

Stay away from this company! No clue where my order is. Thank goodness pay pal will refund me.

The site is a scam and the reviews are too. You will not receive your order so order elsewhere ☺️

I placed my order feb 11 and it took a week to arrive. I asked for a return but no one is responding.