I ordered two wireless wall lamps late…
I ordered two wireless wall lamps late January and they took 5 weeks to arrive and in view of the price, quality and fact the screws that come with the lamps arare not even for the correct lamp?! I believe this company to be a complete scam. Never answer their messages! If I wanted to spend 150 euros on Chinese crap I would have gone to the market and got 5 for the same price. Avoid, avoid avoid!
Reply from Iluminating
Hi there,
We're genuinely sorry to hear that your experience didn’t meet expectations. We understand how frustrating that can be and we truly value your feedback.
Please know that we’re constantly working to improve our service and customer experience. If there’s anything still unresolved or if you’d like us to take another look at your issue, feel free to reach out to our support team at support@iluminating.com — we’ll do our absolute best to make things right.
We appreciate your patience and the opportunity to improve.
Best regards,
The Iluminating Team
