Ordered 2 lamps
Ordered 2 lamps. Self adhesive doesn't work and both fell from wall within 2 days . 1 broke and both damaged paint on the walls. Bulbs need to be recharged twice daily (pointless). Customer support is atrocious, days 1-2 days to respond with generic emails. Offered to send me another adhesive sticker!
Edit following response - I already sent images to customer support of the damage on the walls and that is incorrect you did not offer me a replacement, you offered me adhesive and I don't want a replacement as the product is rubbish!!!!
Reply from Iluminating
Hey Georgina, We’re truly sorry to hear about your experience. We have already reached out to you and offered a replacement, as well as requested some images so we can better address the issue.
It would be great if you could get back in touch with us at support@iluminating.com so we can resolve this for you as quickly as possible. We’re committed to making things right.
Best regards,
The Iluminating Team