Banner for iBanFirst

iBanFirst Reviews 1,203

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the efficient and reliable service provided over the years, highlighting the speed and ease of transactions. People feel supported by the staff, who are consistently described as polite, helpful, and friendly. Consumers also value the excellent communication, both spoken and electronic, ensuring a smooth and straightforward process. Consumers consistently praise the company's ability to provide specific information on rates and timelines, answering questions quickly and correctly. Reviewers appreciate the user-friendly platform and the proactive approach of the staff, who often call when rates are favorable. People express confidence in the company's services, noting the competitive rates and the overall ease of use, making them likely to recommend the company to others.

Based on these reviews

Rated 5 out of 5 stars
Verified

It was a personalised service with attention and care. This is seldom happening in the banks . I was advised when I needed and all was done fast and transfer was received within hours . I can only r... See more

Company replied

Rated 5 out of 5 stars
Verified

I have started using iBanFirst a few weeks ago to handle currency exchange for our company. If it comes to money everyone has initial doubts regarding new providers so i have moved around small am... See more

Company replied

Rated 5 out of 5 stars
Verified

We have been using Cornhill for a decade or so, always efficient and reliable, but now speedier than ever! I am approached almost daily by other forex people, but they are never as efficient, our t... See more

Rated 5 out of 5 stars
Verified

I phoned Vivek for a price for sending Euros to pay an Italian supplier. Straight away he gave me a quote, which was competitive, so I placed my order. Within a couple of minutes I received Trade Con... See more

Company replied

Rated 4 out of 5 stars
Verified

I have found the IBAN Platform quite difficult to use. However, Tom Staton has been extremely supportive in guiding me on its use and correcting the errors I have made in data entry. Without Tom's per... See more

Company replied

Rated 5 out of 5 stars
Verified

In few words , very close and kind cooperation , helpfull a lot in inform and teach us about everything what we can do using Ibanfirst services so in generally we are very pleased to work also from... See more

Company replied

Rated 3 out of 5 stars
Verified

A slow payout. I had to chase several days later to be told your bank needed more information, which was very basic and you had on record. Nobody contacted me about any issues. I must add that th... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been dealing with Cornhill for over 10 years now and have always found the service to be first class. Communication is always excellent both spoken and electronic. Staff members are always hel... See more

Rated 5 out of 5 stars
Verified

This was my first trade with Cornhill and I was impressed with how easy Dominic made it for me. Not only did he accept that my bank might delay the payment for security checks, he called me in Fra... See more

Rated 5 out of 5 stars
Verified

I contacted Cornhill this morning as I needed to make a same day payment o China. My account had been de activated after it had been unused since Jan 2021. Alex quickly got this sorted and within... See more

Company replied

Rated 5 out of 5 stars
Verified

I make one quick phone call, a few minutes later I have details of the deal, I make and online bank transfer in UK, a few hours later the euros are in my Spanish account, at a great rate, I literall... See more

Rated 5 out of 5 stars
Verified

I needed to transfer money from a country to another. I made a phone call to the company, they gave me good information, an excellent rate, told me how to proceed, how long it would take, reassured me... See more

Company replied

Rated 5 out of 5 stars
Verified

I've worked with Dominic for 20 years and more recently have had contact with Tom who has also provided an excellent service. I always receive a swift response to any enquiry and once a rate is agree... See more

Company replied

Rated 5 out of 5 stars
Verified

System so easy to use, daily updates, exchange rates v competitive and fees low. Was given "turnaround the app which meant no problems using it. Very, very pleased to have an account with them.

Company replied

Rated 5 out of 5 stars
Verified

Since I have been introduced by a friend (Vanessa) to Dominic, I was sure that I was in the best hands. Dominic has been extremely helpful, patient and supportive during the trading process... See more

Rated 5 out of 5 stars
Verified

Consistently efficient, friendly and courteous service, offering the very best rates available. Proactively call me as and when rates move in my favour to see if I need to top up funds abroad.... See more

Rated 5 out of 5 stars
Verified

For the second time, I asked Cornhill International to transfer money for me from different countries which mean different currencies. They gave me specific information on rates, time and what was ne... See more

Rated 5 out of 5 stars
Verified

We have been liaising with Dominic of Cornhill for at least a year now, and we finally had the opportunity to use Cornhill to buy Euros. Dominic has always been both professional and friendly and the... See more

Rated 5 out of 5 stars
Verified

I was a bid worried as it was my first time using the currency exchange service with Cornhill however all ran so smootly without any problems. I received emails informing me at every stage of the proc... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service from Alex. Very attentive and making sure that the right information is in place before sending the money. Better rates than America Express FX by a long chalk. Will continue to use them... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience with Cornhill has been chiefly with Tom Staton and he has guided me with great patience through what is for me unfamiliar and stressful territory. Can't praise him highly enough. Many... See more

Rated 5 out of 5 stars
Verified

I was recommended by a friend who has used Cornhill for many years and has used Dominic as his agent, I would like to thank Dominic for his outstanding service. Dominic and the Cornhill team made the... See more

Rated 5 out of 5 stars
Verified

We're a new iBanFirst's client from December 2024. In this short time we can say that the staff is very kind and helpful. They helped us with useful information when it was necessary. We hope to ha... See more

Company replied

Rated 5 out of 5 stars
Verified

No muss, no fuss. Perfect every time. Why? Dealing with people I know and trust who actually know and remember me. Not only are the rates great, dealing with my trader is a personalized exp... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used Cornhill numerous times over the years and have always been happy with the service. Every staff member I have spoken to is polite and will help you through the simple process. I would neve... See more

Rated 5 out of 5 stars
Verified

An incredible service from Cornhill. Dominic was so helpful throughout the entire process and with all that has been going on in the financial markets we are very happy with our transaction. Woul... See more

Company replied

Rated 4 out of 5 stars
Verified

I am a regular customer and tried one day to transfer money. Normally excellent service but they didn't phone me back when they said they would. Eventually all sorted and everything ran smoothly.

Rated 5 out of 5 stars
Verified

As usual my dealings with Cornhill were excellent. Dominic and the team were the usual efficient team and but for Barclays doing a random check it was both easy to do and very cost effective. I will... See more

Rated 5 out of 5 stars
Verified

Account opening process was fluent, as well as setting up the access to iBanFirst platform. Managers we worked and are working with provide great support and assistance.

Company replied

Rated 5 out of 5 stars
Verified

I’d never transferred money like this before so was a bit terrified by the process but it was super easy and very quick! Held my hand the whole way through to ease my panicking haha. Would definitely... See more

Rated 5 out of 5 stars
Verified

Thank you so much for getting my account back up and running so quickly and dealing with my transaction fast and smoothly! As usual you provided a friendly and efficient service!

Company replied

Rated 5 out of 5 stars
Verified

The guys are always there to answer any question I deal with Alex and have never been let down, good rates and a speedy service allround

Company replied

Rated 5 out of 5 stars
Verified

Surprisingly impressed, I had low expectations (apologies) but very very easy to use and obviously secure. Banks could learn from this firm.

Company replied

Rated 5 out of 5 stars
Verified

We have used iBanFirst previously and have had excellent, and quick services.

Company replied

Rated 5 out of 5 stars
Verified

The Exchange rate was fair and the transfer was in the 24 hrs as expected, Transfer expense were also on the expectation

Company replied

Rated 5 out of 5 stars
Verified

Team support is efficient and good to deal with either by over the phone or by email.

Company replied

Rated 5 out of 5 stars
Verified

Ibanfirst has the the advantage of offering a great online experience, but also having terrific sales and customer relations staff when you need to speak to a person.

Company replied

Rated 5 out of 5 stars
Verified

I’ve used Cornhill a few times over the last two years and can highly recommend their expert management of foreign currency transactions. Always responsive and helpful, the process is super efficient... See more

Company replied

Rated 4 out of 5 stars
Verified

Support from Personnel was excellent. The platform is fairly straightforward to use. Not totally intuitive. The guidance notes are suitably clear. The cells that have to be completed are invisible... See more

Company replied

Rated 4 out of 5 stars
Verified

Only thing is you say no charges but when the said amount arrives in America it is always $20 missing, our bank in US charge us $16 which we know and they have said it must be a charge from yourself... See more

Company replied

Rated 3 out of 5 stars
Verified

On the whole my transaction was handled professionally. They were polite and the communication was speedy. What i would have liked though was more clarity and transparency about the transaction and h... See more

Company replied

Rated 4 out of 5 stars
Verified

Mostly a very good service. Competitive rates, approachable and friendly team. Only improvement in my opinion is clarity on when transfers happen, how long they take and the preferred/required method... See more

Company replied

Rated 4 out of 5 stars
Verified

Once registered, the site is fairly easy and intuitive to use. Does rely on a one off pin code via text to log on which is only a problem if you live somewhere without mobile coverage! On the whole, g... See more

Rated 4 out of 5 stars
Invited

Great until the most recent payment, when a split payment was sent to only one account and not two as requested. We have been using them for over 8 years and in general they are good and the rates are... See more

Rated 4 out of 5 stars
Verified

Always helpful - We are always being pestered by other companies who claim to give us better currency offers. We would also appreciate the rate offered is your very best!

We perform checks on reviews


Company details

  1. Payment Service
  2. Currency Exchange Service
  3. Financial Institution
  4. Money Transfer Service

About iBanFirst

Written by the company

The new standard for cross-border transactions

Combining a simple yet powerful platform with support from our in-house FX experts, iBanFirst is transforming the cross-border payment experience for small and medium-sized enterprises.

Explore our platform

For SMEs trading internationally, managing cross-border payments often means dealing with slow, fragmented procedures, hidden fees, and unpredictable exchange rates. But it doesn’t have to be this complicated — or costly.

That’s where we come in. iBanFirst simplifies currency transactions, empowering you to send and receive funds seamlessly across 140+ countries and build tailored FX risk management strategies.

Founded in 2016, and with 12 offices all over Europe and the UK, iBanFirst now processes more than €2 billion worth of transactions each month on behalf of 10,000+ clients and was listed by the Financial Times as one of Europe's fastest-growing companies.

Why SMEs choose iBanFirst

Currency accounts

With iBanFirst, you can open multiple currency accounts digitally — no opening fees or monthly subscription costs.

Cross-border payments

Get paid by customers in their local currency and pay suppliers or transfer funds between subsidiaries at your chosen speed. Leveraging our extensive network of local and global financial partners, we ensure every payment takes the fastest, most cost-effective route, every time.

Currency exchange

Enjoy real-time access to the foreign exchange market and benefit from highly competitive exchange rates. Set up FX alerts to be notified whenever your target exchange rates are reached.

Currency risk management

Minimise the impact of fluctuating exchange rates on your margins by using our range of deliverable forward contracts to lock in exchange rates over a set period of time. Unsure which to choose? Our skilled FX specialists can help you design and implement the right FX risk management strategy for your business goals and needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Excellent service client

Excellent service client

October 17, 2025
iBanFirst logo

Reply from iBanFirst

Nous sommes ravis que notre équipe ait répondu à vos attentes. N’hésitez pas à nous solliciter si nous pouvons vous accompagner davantage.

Team iBanFirst

Rated 5 out of 5 stars
Verified

I am satisfied and recommend it . It’s better service than I have with Post bank.

It was a personalised service with attention and care. This is seldom happening in the banks . I was advised when I needed and all was done fast and transfer was received within hours .
I can only recommend IBAN First and I already did it .

October 14, 2025
iBanFirst logo

Reply from iBanFirst

Thank you so much for your kind words and recommendation. We’re delighted to hear that you received a personalised service with attention and care, and that your transfer was completed within hours. Providing fast, reliable, and human support is exactly what we strive for.
If there’s anything else we can do for you, we’re here to help.

Team iBanFirst

Rated 5 out of 5 stars
Verified

We have used iBanFirst previously and…

We have used iBanFirst previously and have had excellent, and quick services.

October 13, 2025
iBanFirst logo

Reply from iBanFirst

Hello,

Thank you so much for your kind words and for trusting iBanFirst! We're delighted to hear that you've had excellent and efficient service with us. Your satisfaction is our top priority, and we look forward to continuing to support your business.

Best regards,
Team iBanFirst

Rated 5 out of 5 stars
Verified

Ibanfirst has the the advantage of…

Ibanfirst has the the advantage of offering a great online experience, but also having terrific sales and customer relations staff when you need to speak to a person.

October 8, 2025
iBanFirst logo

Reply from iBanFirst

Thank you very much for your positive feedback. We’re delighted to hear that iBanFirst combines a great online experience with responsive, helpful sales and customer relations teams when you need to speak to someone.
If you ever have any questions or need assistance, we’re here to help.

Team iBanFirst

Rated 3 out of 5 stars
Verified

USD transfer

Couldn’t transfer USD to IF usd account

September 25, 2025
iBanFirst logo

Reply from iBanFirst

Hello,

Sorry you had trouble sending USD to your iBanFirst account. At iBanFirst, we're always available to support our customers. Feel free to contact user@ibanfirst.com or your account manager and we’ll sort it out quickly.

Team iBanFirst

Rated 5 out of 5 stars
Verified

Best

Perfect for business!

September 23, 2025
iBanFirst logo

Reply from iBanFirst

Thank you, Radu!

We’re thrilled to hear iBanFirst is a perfect fit for your business. Looking forward to supporting your continued growth!

Team iBanFirst

Rated 5 out of 5 stars
Verified

Team support is efficient and good to…

Team support is efficient and good to deal with either by over the phone or by email.

September 1, 2025
iBanFirst logo

Reply from iBanFirst

Hello Hugo,

Thank you so much for your kind words! We're really glad to hear that you've had a positive experience with our support team. Providing efficient and helpful service is a top priority for us, and it’s great to know we’re hitting the mark.

If you ever need anything else, don’t hesitate to reach out.

Best regards,
Team iBanFirst

Rated 4 out of 5 stars
Verified

Good communication and follow up on the…

Good communication and follow up on the implementation process.

September 15, 2025
iBanFirst logo

Reply from iBanFirst

Hello Job,
Thank you for your kind feedback! We're glad to hear that our communication and follow-up during the implementation process met your expectations. Looking forward to continuing to support you!

Team iBanFirst

Rated 5 out of 5 stars
Verified

The Exchange rate was fair and the…

The Exchange rate was fair and the transfer was in the 24 hrs as expected, Transfer expense were also on the expectation

September 17, 2025
iBanFirst logo

Reply from iBanFirst

Hi Witchayada,
Thank you for your feedback! We're glad to hear that everything went as expected, from the exchange rate to the transfer time and costs.
If you ever need assistance or have any questions, our team is always here to help.

Best regards,
Team iBanFirst

Rated 5 out of 5 stars
Verified

Extreme speed in program

Extreme speed in program. Very fast to do everything. Simple!

September 15, 2025
iBanFirst logo

Reply from iBanFirst

Hi Imre,

Thank you so much for your kind words! We're thrilled to hear that you find the program fast and simple to use. If you ever need any help or have suggestions, feel free to reach out!

Best regards,
Team iBanFirst

Rated 5 out of 5 stars
Verified

good to use

good to use. good speed and friendly quick support.

August 29, 2025
iBanFirst logo

Reply from iBanFirst

Thank you for your kind review!
We're glad to hear that you find our service easy to use and fast, and that our support team was able to assist you quickly and kindly. If you ever need anything else, we're here for you!

Team iBanFirst

Rated 5 out of 5 stars
Verified

Perfect support 👍

August 28, 2025
iBanFirst logo

Reply from iBanFirst

Thank you so much for your feedback!
We're delighted to hear that you found our support perfect — it's exactly what we aim for! If you ever need anything else, we're just a message away. 👍

Team iBanFirst

Rated 5 out of 5 stars
Verified

GREAT BANKING SYSTEM

GREAT SYSTEM BANKING

August 27, 2025
iBanFirst logo

Reply from iBanFirst

Hello Jagieet

Thank you so much for your positive feedback! We’re delighted to hear that our banking solution meets your expectations. The entire iBanFirst team remains at your disposal to support you with your daily operations.

Team iBanFirst

Rated 5 out of 5 stars
Verified

manager

great and easy

August 18, 2025
iBanFirst logo

Reply from iBanFirst

Hi Balazs,

Thank you so much for your feedback! We’re thrilled to hear that your experience with iBanFirst was great and easy. 😊 Your satisfaction is our top priority, and your kind words motivate us to keep improving our services.

We look forward to supporting you again soon!
Team iBanFirst

Rated 5 out of 5 stars
Verified

The guys are always there to answer any…

The guys are always there to answer any question I deal with Alex and have never been let down, good rates and a speedy service allround

August 13, 2025
iBanFirst logo

Reply from iBanFirst

Hi Gary,

Thank you for your kind words! We’re delighted to hear that Alex and the team have always been there to support you, and that you’re satisfied with both our rates and the speed of our service. Your trust means a lot to us and we look forward to continuing to assist you.

Best regards,
Team iBanFirst

Rated 5 out of 5 stars
Verified

I love this service

I love this service, the pricing level, and the site design. I can only recommend it to everyone!

August 4, 2025
iBanFirst logo

Reply from iBanFirst

Thank you so much for your kind words!
We're thrilled to hear that you love our service, pricing, and site design. Your recommendation means a lot to us and motivates our team to keep delivering the best experience possible. If you ever have any suggestions or questions, we're always here to help!

Team iBanFirst

Rated 5 out of 5 stars
Verified

Reliable and Professional Partner for International Payments

We’ve had an excellent experience with Ibanfirst. The platform is reliable, user-friendly, and transparent, making international payments smooth and efficient.

July 30, 2025
iBanFirst logo

Reply from iBanFirst

Dear Lavinia,

Thank you for your great feedback!

We’re thrilled to hear that your experience with iBanFirst has been so positive. Knowing that you find the platform reliable, user-friendly, and transparent reassures us that we're delivering real value where it matters most.

We look forward to continuing our partnership and supporting your international payments with the same level of efficiency and care.

Warm regards,
Team iBanFirst

Rated 5 out of 5 stars
Verified

Surprisingly impressed

Surprisingly impressed, I had low expectations (apologies) but very very easy to use and obviously secure. Banks could learn from this firm.

July 30, 2025
iBanFirst logo

Reply from iBanFirst

Dear Gary,
Thank you for your honest and positive feedback!

We’re truly glad to have exceeded your expectations — no apologies needed. It’s great to hear that you found the platform easy to use and secure.
Your kind words mean a lot to us, and we’ll keep working to stay a step ahead of the traditional banks.

Should you ever have questions or suggestions, we’re just a message away!

Best regards,
Team iBanFirst

Rated 5 out of 5 stars
Verified

Account opening process was fluent

Account opening process was fluent, as well as setting up the access to iBanFirst platform. Managers we worked and are working with provide great support and assistance.

July 28, 2025
iBanFirst logo

Reply from iBanFirst

Thank you very much for your positive feedback!
We're delighted to hear that the account opening process and access to the iBanFirst platform went smoothly. It's also great to know that our managers have been able to provide the support and assistance you needed. We truly appreciate your trust and look forward to continuing our collaboration!

Team iBanFirst

Rated 5 out of 5 stars
Verified

only positive experience

Very intuitive. Easy to use. Pleasant interface. I get only positive experience with this platform.

July 17, 2025
iBanFirst logo

Reply from iBanFirst

Dear Elene,

We truly appreciate your kind feedback!
It’s great to know that the platform’s usability and interface contribute to a positive experience for you. Should you have any further thoughts, needs, or suggestions, please don’t hesitate to share them — we’re always eager to improve.

Best regards,
Team iBanFirst

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look