Holiday Place Reviews 1,881

TrustScore 2.5 out of 5

2.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 1 out of 5 stars

If anyone has booked a package through the holiday place and didn't receive their atol certificate you should still be able to claim. The CAA knows the holiday place were bonded and when you fill out... See more

Rated 1 out of 5 stars

£6000 lost on a family holiday, I've just found out today and no ATOL certificate (same Mahesh) so several sleepless nights ahead thank you. Totally upset and distressed. We're not rich, just a humble... See more

Rated 1 out of 5 stars
Invited

Never book holidays with a Travel Agency. We book our holidays 4 days before the tipical mess travel agency do, ceases their business and will take ages to recover the money. So, sadly not Honey Moon... See more

Rated 5 out of 5 stars
Invited

Really helpfull and efficient. Made original booking to Iberostar Grand Dominican Republic a couple of months ago. Recently called back to make a new booking for my daughter and partner . Danny arr... See more

Company replied

We perform checks on reviews


Company details

  1. Tour Operator

Information provided by various external sources

The Holiday Place are proud to be one of Europe's top Independent travel companies, working across Arabia, the Americas, the Caribbean, Africa, and the Indian Ocean. We make it as easy as possible for customers to choose and book their holiday options to suit their needs and their budget, including tours, all inclusive holidays, tailor-made holidays, multi-destination adventures, weddings and honeymoons and more.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars
Invited

Quick and easy

Quick and easy. Well informed

May 23, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Dear Guest, thank you for the endorsement. Have a lovely holiday.

Advertisement
Rated 5 out of 5 stars
Invited

A good experience

A good experience, good admin, and at a competative price.

May 22, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Thank you Barry for your kind review, it's much appreciated.

Rated 5 out of 5 stars
Invited

Holiday Place,

Holiday Place,
4th time using always guided well thru the holiday process,at hand with answers to any queeries no problems on our trips abroad,all in all a pleasant experience.

May 22, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Hi Stephen, thank you for taking the time to share your opinion. We're delighted that you have chosen Holiday Place on several occasions as your holiday provider and hope that you will continue to come back to us for many years to come! Best wishes from the team here.

Rated 5 out of 5 stars
Invited

Very good communication with a very…

Very good communication with a very satisfactory holiday offer. Thank you

May 21, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Hi Andrea, thank you for posting your opinion, we're happy to hear of your satisfaction. Wishing you and your fellow travelers a fantastic holiday.

Rated 5 out of 5 stars

Dream trip

Just returned from Cuba, three days in Havana at the Iberiostar Park Central, and seven nights at Iberiostar Valadero. Can’t find one fault with this holiday, wonderful from start to finish. We were bed and breakfast in Havana, breakfast was excellent, lots of choice, Holiday trips booked through Holiday Place were always on time and professional. Transportation throughout the trip were on time, either by coach or private car. Our Valadero Hotel was all-inclusive, rooms were clean, maid service every day. Lots of choice for every meal, we particularly enjoyed pre-booked evening meals (3 restaurants during 7 day stay). We enjoyed two of our meals at the Mediterranean restaurant at had lobster and steak on both evenings.
From champagne at breakfast, to Havana Club rum at the end of the evening, food and drinks was very good.
Different show every evening, very professional, but also the music, every where a wonderful range of music playing throughout the Hotel.
This holiday was wonderful, and we will book with The Holiday Place
For our next ‘dream’ holiday. Thank you

May 21, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Thank you for sharing your experience Catherine. We look forward to helping you find your next dream holiday.

Advertisement
Rated 5 out of 5 stars
Invited

Excellent

Extremely helpful and knowledgeable.

May 21, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Thank you for your feedback Michael, it's much appreciated.

Rated 5 out of 5 stars
Invited

Very friendly and reliable

Very friendly and reliable. Excellent service over the past 3 year arranging private tours, thanks Girish

May 20, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Dear Caroline, thanks ever so much for trusting Holiday Place as your cultural tours provider for the last few years. We will ensure your feedback is passed onto your agent.

Rated 5 out of 5 stars
Invited

Very helpful and even got us a better…

Very helpful and even got us a better price than what we thought we were going to pay

May 16, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Dear Mr Bath, thank you for your feedback. We always strive to obtain the best value which is why we always double check the rates before making the booking so we can pass on any savings that we may find.

Rated 5 out of 5 stars
Invited

Have used the company many times and…

Have used the company many times and have always had good service and the holidays are excellent value

May 16, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Thank you for choosing The Holiday Place so many times as your preferred travel provider, we hope to continue to impress for many years to come. Regards from the team here.

Advertisement
Rated 5 out of 5 stars
Invited

Vishali organised the holiday of our…

Vishali organised the holiday of our dreams well under our expected cost
She was brilliant to deal with from start to finish

May 15, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Hi Frankie, we really appreciate you taking the time to share your opinion of the service you received. We will make sure your comments are fed back to your agent, she will be very pleased to hear. Best Wishes

Rated 5 out of 5 stars
Invited

Fabulous

Hamish was very professional as always .
Thank you . We can’t wait to be in December and go back to Cuba

May 14, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Dear Valerie, thank you so much for your kind words. It's great to have you back again! We will pass on your remarks to our colleague who will be delighted. The team in Cuba will also look forward to welcoming you back.

Rated 5 out of 5 stars
Invited

very helpful and friendly

very helpful and friendly. Remained flexible and was willing to look at alternative options

May 14, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Thank you for sharing your opinion of our service Martin. Best wishes from the team here.

Advertisement
Rated 5 out of 5 stars
Invited

Excellent service always

May 14, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Dear Eve, it's always a pleasure to hear from you. Thanks for coming back to us again, we hope you have a lovely holiday.

Rated 5 out of 5 stars
Invited

Book with The Holiday Place

We booked our holiday with Lacarla who dealt with the hole process very smoothly indeed & at the most competitive price. Will definitely recommend to anyone.
St Lucia here we come!!

May 14, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Hi Troy, thank you for taking the time out to post your feedback. We really appreciate it and will certainly pass on your praise to your agent. St Lucia is ready and waiting for you!!

Rated 3 out of 5 stars
Invited

Very helpful staff but information is…

Very helpful staff but information is not giving propely.

May 10, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Thank you for your feedback Mehtap. The consultant who has been dealing with your trip has everything under control and will be in touch to find out what information it is that you require. Thank you for choosing The Holiday Place to arrange your booking.

Advertisement
Rated 5 out of 5 stars
Invited

Cuba here we come

Booked our holiday to cuba!
Manesh not only helped us book our trip but made sure we got the best deal within our budget.
I found all communication with Holiday Place and in particular Manesh very professional and efficient.
I would recommend using Holiday Place to anyone : )

May 9, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Thank you Ishy, we will pass praise on to our colleague. Wishing you a great holiday.

Rated 5 out of 5 stars
Invited

Problem solved very quickly!

There was a mix-up with the dates for my booking to the Dominican Republic which did not become apparent until our arrival there. One email to the Holiday Place resulted in them sorting it all out with the hotel and I was delighted with their prompt attention. I will use them again, Thank you!

May 9, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Hi Kim glad it was all sorted quickly and hope the rest of your holiday went well. Look forward to your next booking with us.

Rated 5 out of 5 stars
Invited

Holiday to Cuba

Fast efficient service with competitive price

May 9, 2019
Unprompted review
Holiday Place logo

Reply from Holiday Place

Hi Nicola, we're happy to learn of your satisfaction with the research and booking process. Thank you for sharing this and we wish you a fantastic holiday.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look