Getaflight Reviews 10,412

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process as easy and straightforward, highlighting the absence of hidden charges and a seamless online experience. Consumers appreciate the company's honesty and fairness regarding prices, especially when compared to other companies. People also value the speed and efficiency of the service, from initial booking to receiving e-tickets. The positive sentiment extends to the customer service and staff. Reviewers consistently mention specific agents by name, emphasizing their helpfulness, professionalism, and excellent telephone manner. Consumers appreciate the agents' patience and clarity in explaining flight options, changes, and potential price differences. The proactive communication, including follow-up calls and readily available assistance via phone and email, further enhances the overall positive experience.

Based on these reviews

Rated 5 out of 5 stars

Customer service was absolutely brilliant! Big thanks to David for all his effort finding me a flight that suited me. If you need a flight or holiday sorting out the proper way ask for David

Rated 5 out of 5 stars

Really simple booking process. Customer service team readily available on the phone for my query. Follow up calls are consistent as they try to make the experience as simple as possible. Travies from... See more

Rated 5 out of 5 stars

Had to change our flights dates and Austin was super helpful. He responded to emails quickly and was easy to contact on the phone. Managed to get us the same flights as the original booking. Cost o... See more

Rated 5 out of 5 stars

Very easy to book with this company. The website and instructions were very easy to follow. The follow-up call received from staff confirming the booking was great! Thank you.

Rated 5 out of 5 stars

Mack was absolutely fantastic in helping me book my flights to Dubai! He made the whole process seamless, found me a great deal, and was super responsive to all my questions. Traveling can sometimes b... See more

Rated 5 out of 5 stars

I accidently put my DOB for both booking myslef and my partner I was stressing out but luckily Kevin Walker from Getaflight helped me and put my mind at ease right away. I get anxious when booking my... See more

Rated 4 out of 5 stars

Website was straightforward to use and was able to book my flight without issues. I found it stressful booking at first as I received no email from Getaflight or the airline to confirm my booking. But... See more

Rated 5 out of 5 stars

Amazing customer service. Within 10 minutes of booking my flight, David from customer services rang me to confirm the booking and offer extras that were available to add on. I.e seats, meals, luggage…... See more

Rated 5 out of 5 stars

You know I have had bad experiences booking through third parties in the past, but these guys were really excellent and answered any issue really quickly and were easy to get hold of... probably easie... See more

Rated 5 out of 5 stars

I tried 2 other companies before Getaflight and both increased the price by 50% at the very last payment click. Very dishonest. Instead Getaflight has been true to the initial price and the transactio... See more

Rated 5 out of 5 stars

Customer service , was great . I spoke with Robert regarding a night before booking, that was not confirmed. He was patient with me, update my booking and send me email to confirm it, then I had issu... See more

Rated 5 out of 5 stars

Just wanted to say a big thank you to Mack for the excellent support with my ticket. Really appreciate the help – especially for sorting out the upgrade to the changeable option, which has made things... See more

Rated 5 out of 5 stars

Ticket booked immediately with price advertised, got a call back from Ryan following day and said he has upgraded my luggage from 25kg to 30kg,and allso upgraded my flight that changes can be made wit... See more

Rated 5 out of 5 stars

My son found you online and booked my flight. As soon as the payment went through I received a call from Austin who filled me in about the travel details. He was very efficient and I received emails a... See more

Rated 5 out of 5 stars

Easy and straightforward booking. No issues so far. Was contacted in follow up by Robert who has been very helpful to confirm details.

Rated 5 out of 5 stars

Michael did an excellent job at helping me book my flights when the initial times were unavailable. He was super helpful!

Rated 5 out of 5 stars

So firstly I got the flights I required so easily using the website. All booked and paid for quickly and easily - thank you. When I realised I had not given the correct email address - the servi... See more

Rated 5 out of 5 stars

Booking the ticket was very straightforward and convenient in terms of pricing and luggage - the price was on the lower end in comparison to others and included 35kg luggage. After paying for the tick... See more

Rated 3 out of 5 stars

They were good, but their website needs to be updated, and their behaviour creates scepticism. I recommend reading all the documentation thoroughly and ensuring that you call to feel comforta... See more

Rated 5 out of 5 stars

Ryan was very helpful. Excellent telephone manner, great customer service. Very pleased with the whole experience. Ryan has definitely made me a fan of his company, I will travel with them again

Rated 5 out of 5 stars

Kevin helped me when I have a family emergency and need to change my flight schedule. He quickly sorted out the new ticket for me. Great experience. Thanks for the good customer service

Rated 5 out of 5 stars

The booking of the ticket was straightforward for me with no hidden charges. Getaflight staff are amazing, especially a staff member called Ryan was professional and helpful. I will definitely book ag... See more

Rated 5 out of 5 stars

What can i say, process was a breeze. Price was a no brainer and then i recieved the confirmation email and an hour later the e-tickets came through! Thank you so much Ryan for sorting out!

Rated 5 out of 5 stars

I’ve spoken to mr Ryan regarding my booking.he was so helpful and professional.I would highly recommend him and his company for everyone.

Rated 5 out of 5 stars

Brilliant service from Ryan. Many thanks for a quick and easy process and thank you for beating the price on my flights to Dubai.

Rated 5 out of 5 stars

Great experience from start to finish. Kevin was really helpful snd they offered me a great price on my flights.

Rated 5 out of 5 stars

Helpful and efficiency service received by David who booked my seats for me. Thank you.

Rated 5 out of 5 stars

I had a wonderful experience with get a flight, Ryan in particular from customer service was very helpful. I look forward to booking with you again.

Rated 5 out of 5 stars

Very quick and simple. Easy booking process and confirmed very quickly. David is super helpful and friendly

Rated 5 out of 5 stars

I would highly recommend GetAFlight they very professional and very affordable good customer service happy to use this company again.

Rated 5 out of 5 stars

We’ve had a truly wonderful experience booking our flights through GetAFlight. They are honest, open, and fair with their prices, and changing flight times was easy and stress-free. The advice we rece... See more

Rated 5 out of 5 stars

I dealt with Robert who organised a multi flight trip to Canada and back. He was excellent all the way through. Very professional and polite but also very thorough and efficient particularly when the... See more

Rated 5 out of 5 stars

I had an excellent experience booking my return flights from London to Sylhet with Get flight .The team was professional, responsive, and made the entire process smooth and hassle-free. They helped m... See more

Rated 5 out of 5 stars

Great service easy to book with good communication which is key!I have booked ticket to Pakistan and it’s been a great pleasure! My agent Ryan gave me a complimentary as free baggage allowance extra u... See more

Rated 5 out of 5 stars

Booking process was simple and straightforward with no hidden fees. Ryan was also very helpful over the phone with offering discounted addons.

Rated 5 out of 5 stars

Very easy to book, and booking page didn’t disappear, as with some other companies, when you take a minute longer to find a card or something. The price remained the same as well. Amber was very helpf... See more

Rated 5 out of 5 stars

Excellent service from Ryan! Very impressed will be booking through get a flight again

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Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Tour Operator
  5. Travel Aggregator

Written by the company

We are proud to be one of the leading independent Long Haul Travel Specialists, providing exceptional packages to Florida, the US and the Caribbean, the Far East, Middle East and Indian Ocean. With over 50 years of staff experience between us, we bring together the world’s most fascinating destinations, finest hotels, and imaginative tours. Being fully licensed by ATOL and IATA, and part of the world choice consortium, our services provide clients with the extra reassurance and protection required when booking their holidays.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Austin Brown helped us fantastic after…

Austin Brown helped us fantastic after we missed our flight. He did everything to change the flight. Even for my friend and daughter who booked thru a different flight company (who couldn’t help her). He made sure the three of us can fly together to our destination. Austin again; thank you so much for everything! You are the best!

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was absolutely…

Customer service was absolutely brilliant! Big thanks to David for all his effort finding me a flight that suited me. If you need a flight or holiday sorting out the proper way ask for David

October 15, 2025
Unprompted review

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