Miss Catherine Earnshaw

This company were supposed to deliver to me, on the tracking it states 'PENDIENTE LLAMADO NO CONTACTADO' so they say they tried to call me, even though they didn't have a phone number for me. This was on Thursday, on Saturday I tried to track the parcel and got a form appear to enter my phone number in, but then found that they had already sent the parcel back! I called the customer service line and they just said sorry we no longer have the parcel you can complain to the sender then hungup! There's no way to contact them and they definitely didn't try to deliver the parcel as it's to my business address and we are there all day!

If anyone has booked a package through the holiday place and didn't receive their atol certificate you should still be able to claim. The CAA knows the holiday place were bonded and when you fill out their claim form you send your invoice, proof of payment, booking confirmation. You can claim 100% back. If not a package but did book flights and accommodation just not on same day so classed as flight plus you can also claim. For accommodation only, try your credit card.

As the holiday place has closed down no one has contacted clients due to travel, i only found out by chance. UPDATE 2ND JUNE 2019. The holiday place closed on 29th May, if you are still to travel you need to call the hotel and check the booking, none of the hotels have been paid so you have to pay cash on arrival at a higher price that you have already paid. The holiday place too everyones money and didn't pay any of the hotels or transfers so you can still travel but need to pay again. You can then try to claim from ATOL if you had flights, ABTA if you had a package, or credit card for like me just accommodation and transfers.

Great service, always delivered on time and at a great price.

Dress is lovely, sizing is very good. Material is good quality and it arrived quickly to the canary islands!