Voliamo Reviews 2,024

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness, friendliness, and efficiency of the staff. Many reviewers specifically mention individual representatives by name, expressing gratitude for their assistance with bookings, answering questions, and ensuring smooth travel arrangements. Consumers also appreciate the proactive follow-up and personalized care they receive. While opinions on the booking process, pricing, and contact methods are mixed, the positive sentiment surrounding the service and customer support is a recurring theme. People appreciate the ease of use and the availability of various options. Overall, the company is commended for its commitment to customer satisfaction and its ability to provide a positive and stress-free booking experience.

Based on these reviews

Rated 5 out of 5 stars

Really simple booking process. Customer service team readily available on the phone for my query. Follow up calls are consistent as they try to make the experience as simple as possible. Travies from... See more

Rated 5 out of 5 stars

I tried 2 other companies before Getaflight and both increased the price by 50% at the very last payment click. Very dishonest. Instead Getaflight has been true to the initial price and the transactio... See more

Rated 5 out of 5 stars

Massive thanks to Mack for sorting out my ticket – really appreciate the help. Upgrading it to the changeable option was a brilliant touch and has made a big difference. Super helpful and friendly thr... See more

Rated 5 out of 5 stars

fabulous sales support I am not a frequent traveller and have to double check everything. I had seen on Skyscanner an online ticket and chose to book it over the phone with PH Travel because it... See more

Rated 3 out of 5 stars

Booked a business flight via kayak, through voliamo. Choose etihad as price was good, obviously too good!..took my money then phoned straightaway to say flight no longer available, and tried to sell... See more

Rated 5 out of 5 stars

I'm quite a nervous traveller so I was a bit worried when I booked my flights to Thailand using GetAFlight in case the deal was too good to be true. But I checked the TrustPilot reviews which put my m... See more

Rated 4 out of 5 stars

Good customer service and site easy to use. Easy and straight forward to use and to book tickets and confirmation email sent asap. When i called team to ask about E-Ticket, Alina sent them to me strai... See more

Rated 5 out of 5 stars

I booked with Voliamo in September and received my e-ticket confirmation shortly after that from the airline. And, Eva followed up via What'sApp to make sure I had received this, which was convenien... See more

Rated 5 out of 5 stars

I received a call from Mack who was very helpful and friendly, advising of a chance to book my seat free of charge. He went above and beyond to answer all my questions and it was the first time having... See more

Rated 3 out of 5 stars

quick customer service but very pushy and was very demanding. I was served by patricia. ive seen a pattern in the review where they not confirm the booking the first time and get you to phone them to... See more

Rated 5 out of 5 stars

Fantastic service from the man on the phone to this company his name was Travies made the whole process of booking flights very simple with the best prices thank you so much Travies.

Rated 5 out of 5 stars

A really good price and an excellent website with instantaneous email confirmation. Amber Green then gave me a courtesy call within 30 minutes to check on everything. I would definitely use them again... See more

Rated 5 out of 5 stars

We haven't taken the flight yet but the booking process was smooth and the follow up from Eva Smith on behalf of PH travel to make sure all our needs were met was very helpful and timely

Rated 5 out of 5 stars

The process for booking was really practicable, easy and reliable. The payment is trustful and secured. There was seat preference for free. Eva do care of customers via calls and emails.

Rated 5 out of 5 stars

I am very satisfied with the service. Robert explained all my questions about luggage patiently.

Rated 5 out of 5 stars

Best price for the flights I wanted, easy to book, called later in the day by a representative, Ryan, who offered a minor upgrade on my tickets to make them flexible.

Rated 5 out of 5 stars

The online booking process was smooth and straightforward. Amber followed up with a call shortly after and was very helpful, answering all of my questions

Rated 5 out of 5 stars

Robert contacted me to confirm details for a flight. He was very efficient and friendly.

Rated 5 out of 5 stars

Mack was very professional and knew his stuff - advised that at no extra cost i have tickets that can be changed. Great service

Rated 5 out of 5 stars

Booked a flight with family to Japan and Robert was fantastic. Been contacted as soon as booking was made. Great service.

Rated 4 out of 5 stars

Travis was very helpful and he explained all to me that I needed to know. Polite service

Rated 4 out of 5 stars
Invited

Try to get refund due to the cancellation of flight. I have to phone several times myself to different numbers trying to speak to the right person who can solve the issue and make decisions. It could... See more

Rated 4 out of 5 stars
Invited

I tried to book my flights via the website but came across an error. So I called the support number and spoke to Rohan Brooks who helped me to resolve the problem and supported me through my transact... See more

Rated 4 out of 5 stars

Had no issues with booking the flight. The e-ticket came a day after I booked my flight, and there were no issues surrounding my trip. The only issue (and to why I cannot give 5 stars), is because I n... See more

Rated 3 out of 5 stars
Invited

Great price. Booked Finair operated by American airlines. Impossible to check in. American airlines requires a record locator which wasn't one of the 5 numbers listed on confimation. Voliamo couldn... See more

Rated 3 out of 5 stars

i bookd a family ticket to wellington worth 3000npounds, i got a confirmation email and shortly got a payment declined email. i contacted the company about a refund, he informed it it has been refunde... See more

Rated 3 out of 5 stars
Invited

On the whole satisfied with the service and the telephone consultants were always helpful and they made it so easy to sort out my airport assistance. The only thing that bothers me is that I asked fo... See more

Rated 5 out of 5 stars

I dealt with Robert who organised a multi flight trip to Canada and back. He was excellent all the way through. Very professional and polite but also very thorough and efficient particularly when the... See more

Rated 5 out of 5 stars

Kevin really helped out with my questions and resending an email I couldn't find.

Rated 5 out of 5 stars

10/10 customer service from Robert who has ensured the finer details of our trip have been catered for.

Rated 5 out of 5 stars

I recently booked a flight with PH Travels during the Easter holidays and was highly impressed with their service. They offered the best flight price compared to all other travel agencies, helping me... See more

Rated 5 out of 5 stars

Booking on the website was easy as a breeze. I’m glad I found the site when I did, very reasonable affordable prices. Also thanks to Ryan, I was able to upgrade my flight swiftly.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Robert was fantastic! He helped me book my seats quickly and made the whole process smooth and easy. Great service!

Rated 5 out of 5 stars

Robert is very helpful in assisting and making sure that we got our reservation of our desired regular seats (essential economy )in the plane prior check-in.

Rated 5 out of 5 stars

We’ve had a truly wonderful experience booking our flights through GetAFlight / PH Travel Limited. They are honest, open, and fair with their prices, and changing flight times was easy and stress-free... See more

Rated 5 out of 5 stars

Smooth experience. Received e-ticket instantly and flight was confirmed with airline. Great customer service from Eva Smith also. Have just arrived in Thailand and flight ticket was all good. Wil... See more

Rated 5 out of 5 stars

Ryan from Customer services answered all the questions I had and was a pleasure to speak to. The booking process was quick and easy. Fully recommend booking with them!

Rated 5 out of 5 stars

Austin resolved my query regarding tickets date change very well done in short time and amazing support from the guy

Rated 5 out of 5 stars

It was such an easy experience booking a flight with Kevin. He made it seamless. Will definitely be coming back. Thanks a bunch.

Rated 5 out of 5 stars

The online booking was straightforward but I had to call them to check over the phone for some help. One of the teams, Ryan guided me through the process and he was very helpful. Happy with the serv... See more

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Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Tour Operator
  5. Travel Aggregator

Written by the company

Voliamo has been created by its experienced management team to offer an unrivaled product for the Corporate client in the South American market. Whether the requirement is for basic travel or for an all encompassing conference or event Voliamo can deliver a product to suit any budget. With Latin American representation on the ground Voliamo can give unrivaled levels of service on a 24/7 basis. This intimate knowledge of the home market will ensure the Voliamo product will be delivered at competitive prices offering we believe the most cost effective option available.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Robert was excellent

I dealt with Robert who organised a multi flight trip to Canada and back. He was excellent all the way through. Very professional and polite but also very thorough and efficient particularly when the airline’s systems were having technical problems . I was the first time I had used them and I was very impressed !!

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Booked online.

Booked online.
Immediately received phonecall.
Price increase of over 20%
Plus wanted fee for baggage - all EVA air flights include checked baggage even economy standard, have for several years.
Told them not to proceed.
With held my money wanting to charge a £230 cancellation fee.
Nothing had been booked. Only held seats which I told them not too.
Over 3 weeks of harassment until I agreed to pay £75 cancellation fee reduced from£230.
Lie after lie. Like they had booked one leg of the journey!! They hadn't.
Seriously never book online with them. I would suggest never use them at all.
Had no trouble booking with sky wings afterwards.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Really simple booking process

Really simple booking process. Customer service team readily available on the phone for my query. Follow up calls are consistent as they try to make the experience as simple as possible. Travies from the sales team made sure my booking was correct and on hand for any further changes.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

The worst experience EVER

Our experience with this company has been very disappointing. Their practices were misleading, and the services delivered did not align with what was promised. Attempts to resolve the issues were met with avoidance rather than accountability. Unfortunately, their approach comes across as dishonest and untrustworthy. Based on our experience, we cannot recommend doing business with this company

August 31, 2025
Unprompted review

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