Gerrys Modehaus Reviews 1,522

TrustScore 1.5 out of 5

1.3

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1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars

CAUTION DO NOT BUY ANYTHING FROM THIS COMPANY

Start with by being honest!
You do not hold your part of the bargain. You make it hard for someone to send something back. In your policy it states 100% money back. I got only 20%. I work for my money, I do not scam others for theirs. I recommend that no other human should purchase your stinking bad quality products.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

STAY FAR FAR AWAY!!!

I unfortunately was also fooled by the professional photos (and they "pretend" to be based in the Netherlands...). I ordered two items - the quality of these was worse than what you get in a 1 euro shop... I immediately sent the package back (after immense hassles and having to pay customs and shipping myself) and waited and waited and waited... the seller did NOT pick up my package from customs and argued that since they had not yet received my package, they could not reimburse me. Thankfully, I had used PayPal to pay for the items and submitted a complaint against the seller. PayPal immediately reimbursed me the same day I filed the complaint. I seriously hope this place is shut down!!! DO NOT BUY FROM HERE!! They are scammers!!

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a suite but the shipping took…

I ordered a suite but the shipping took almost 3.5 weeks. The suite does not even has labels and is of the lowest quality. They offered a 30% refund or I need to send it back to China. I have no clue what I should do, but the shop is simply fake.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish ❗️❗️❗️

Rubbish made in.. where else-China. Ordered a pair of shoes. I‘d give -5 Stars. DO NOT ORDER anything. Such criminals, you ought to be ashamed working for that Company.

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

Same story obviously again

Same story obviously again: I ordered a suit, it didn´t fit, return to an adress in china would cost approx 30,00€ - the dress did cost 49,00€. Return of my money only, when package would be received in china. Address: Lane 1177, Jianlan Road, schräg gegenüber dem Südtor von Lubao Technology, Bezirk Yinzhou Stadt: Ningbo Provinz: Zhejiang - that sounds very fishy to me
So I accepted a return of about 10,00€ - and paid nearly 40,00€ for a bad experience - what a lousy shop - never ever again

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Webshop claims to be in Holland and demands costly return shipping to China.

The webshop shows an adress in Utrecht Netherlands only.
I ordered some shoes and the order confirmation (email) also showed an address in the Netherlands.
The shipment to my Adresse in Germany took about 10 days and the packet delivered by DHL showed a sender adress in Germany. The DHL tracking info also shows a german shipping center as origin.

As the shoes dont fit my size, I followed the instructions on the website and asked for return information via Email.
As first answer they offered 10% discount and they did not send return information.
I asked again and they offered 20% discount without sending return infomation.
I asked again and they offered 30% discount, otherwise I would have to ship the shoes to an address in China for estimated shipping feels of 30-40€.
After I answered I'm not ok with sending the shoes to China, because I bought them on a Webshop with an address in the Netherland, they insoisted on shipping them to China and send me a link to their return policy that doesnt mention China.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful shirt

Beautiful shirt, good quality, nice to wear

August 1, 2025
Unprompted review
Gerrys Modehaus logo

Reply from Gerrys Modehaus

Hallo KS,
vielen Dank für die Fünf-Sterne-Bewertung! Wir sind dankbar für Ihre Unterstützung und freuen uns sehr, dass Sie mit uns zufrieden sind. Wir freuen uns darauf, Sie bald wieder bedienen zu dürfen!

Rated 5 out of 5 stars

Great experience

Great experience

July 14, 2025
Unprompted review
Gerrys Modehaus logo

Reply from Gerrys Modehaus

Hallo Alazar,
vielen Dank für die Fünf-Sterne-Bewertung! Wir sind dankbar für Ihre Unterstützung und freuen uns sehr, dass Sie mit uns zufrieden sind. Wir freuen uns darauf, Sie bald wieder bedienen zu dürfen!

Rated 1 out of 5 stars

This was a horrible experience

This was a horrible experience. I wish I have read the reviews before. I warn you to buy anything from them. In their website they have written if you buy something you will be able to return them within 30 days and a get full refund. We bought some articles and all horrible fabric and all very bad fit. It is the worse experience I ever had shopping online. Now that I want to return them the articles they are avoiding to give me back my money and they said it is only possible to get a 20% refund. I have asked four times to send me their return address and every time they avoid to do that. Please be careful and do not buy anything the pictures are very deceiver and very far from reality.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Totally scam!

Totally scam!! Do not order there, they will charge you massive costs to send clothes back. The quality is super shitty and the customer service is even worse.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Fake shop

Fake shop- address is a private home, phone number does not exist, emails answered by non functioning bots.

March 28, 2025
Unprompted review
Gerrys Modehaus logo

Reply from Gerrys Modehaus

Hallo Susanne, vielen Dank für Ihre Bewertung. Unser spezialisiertes Team hat Sie per E-Mail unter trustpilotpriority@gmail.com kontaktiert. Bitte überprüfen Sie Ihren Posteingang (und zur Sicherheit auch den Spam-Ordner) und antworten Sie uns gerne, sobald es Ihnen möglich ist. Wir sind für Sie da!

Rated 5 out of 5 stars
Verified

Super Service und schneller Versand

I had a question about my order, and the customer care helped me right away. The delivery was a blitzkrieg.I had a question about my order, and the customer care helped me right away. The delivery was a blitzkrieg.

September 11, 2024
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