They went above and beyond to ensure I had everything I needed, from my prescriptions to advice on over-the-counter treatments. The staff even checked in on me after a few days to see how I was feeli... See more
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Denise helped me with changing my address, placing an order, canceling that order, and making a new one through Single Care with total patience and a helpful spirit. She was knowledgeable and even ass... See more
Company replied
Lori, the customer service agent on chat, was amazing. Very patient, price matched where needed, and walked me through the process. My only issue is that GeniusRX's prices for the drug that I've gotte... See more
Company replied
Ordering is terrible. When reordering, it takes forever! Wait times are anywhere from a half hour and up just to make contact. Operators are hard to understand because of foreign accents. Online o... See more
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Company details
Written by the company
GeniusRx is a full-service digital pharmacy designed to make consumer access to medicine and clinical services simple, intuitive, and personal through cost-informed decision making. Bringing together unparalleled industry expertise, infrastructure, and digital innovation, GeniusRx is using technology to disrupt pharmacy services at scale. The company’s offering includes a virtual pharmacy program to benefit the underserved and underinsured; Pharmacy dispensing and fulfillment services including multi-dose medication packaging and same-day delivery; real-time pharmacy chat and clinical support services; and a consumer health and wellness dashboard that delivers Rx price intelligence and other meaningful pharmacy insights. Visit www.geniusrx.com for more information.
Contact info
United States
- geniusrx.com
4.0
Great
4K reviews
The service that I received from Genius…
The service that I received from Genius Rx is exceptional. The customer service is on point. The customer service representative is always friendly and thoughtful.
July 20, 2022
Unprompted review
Reply from Geniusrx
Hello Sandra! Thank you for providing us with such positive feedback. Your kind words will be shared with the representative that assisted you. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
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I spoke with two different…
I spoke with two different representatives today with GeniusRx - both were great!
July 19, 2022
Unprompted review
Reply from Geniusrx
Hello Kim! Thank you for providing us with such positive feedback. Your kind words will be shared with Monica. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
Customer Service (Monica)
The website messed up my order, but I called customer service and Monica resolved the issue in no time. Her service was excellent.
July 16, 2022
Unprompted review
Reply from Geniusrx
Hello Grant! Thank you for providing us with such positive feedback. Your kind words will be shared with Monica. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
had a good experance
had a good experance talking to a geniusrx rep. she answered my questions and got my meds. ordered for me.
July 16, 2022
Unprompted review
Reply from Geniusrx
Hello Judy! Thank you for providing us with such positive feedback. Your kind words will be shared with the representative that assisted you. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
The woman who processed my prescription…
The woman who processed my prescription was nice to talk to and was very quick with my order.
July 15, 2022
Unprompted review
Reply from Geniusrx
Hello Paul! Thank you for providing us with such positive feedback. Your kind words will be shared with the representative that assisted you. We are looking forward to getting you to 5-star service. Thank you for choosing GeniusRx!
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Incorrect invoice amount
I had received an invoice for a price that was much greater than was listed on my order. I was fortunate to speak with Donna who was incredibly helpful. She checked my order and confirmed the price on my order. Then my original payment was refunded and I received an invoice for the correct amount which I have already paid.
Donna is a wonderful representative of your company and I would not hesitate to reach out to her once again.
July 13, 2022
Unprompted review
Reply from Geniusrx
Hello Diane! Thank you for providing us with such positive feedback. Your kind words will be shared with Donna. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
Not informing the patient of insufficient stock
On 7/2, I ordered my med at singlecare as I usually do and it tthey showed the med ( divalproex - 600 ct) for $43.50.
I clicked on submit as I usually do, assuming it went thru and will ship in a couple of days. I did not hear from you, so I called the evening of 7/12. She told me, there were tech issues and she could get it out and ship it quickly w/ no charge. BUY, today, the next day, I see no charge on my card. I called again. This time, the rep spoke with the pharmacist and he told her that he only had 50 in stock. I was shocked. IF THAT IS THE CASE, AND I AS A PATIENT AM EXPECTING THE MED, THE FIRST THING THE PHARMACIST SHOULD DO IS NOTIFY ME OF THE ISSUE, LEST I FIND MYSELF WITHOUT THEM. This second rep, after speaking with the pharmacist, tells me they found the 600 count I need. I AM HOPING THIS TIME.
July 13, 2022
Unprompted review
Reply from Geniusrx
Harvey, thank you for your review. We appreciate all feedback as we strive to provide the best care and service. We do apologize that there was a delay in you receiving your medication from the time you placed your order. There are certain medications that go out of stock due to vendor supply issues. I have sent your feedback to our Pharmacy and Operations team to ensure we are always keeping patient communication at our forefront to ensure this does not happen to anyone else. We sincerely apologize for the delays that you experienced and we hope that we can continue to service you and turn around your experience. We appreciate your honesty and your feedback!
The rep was great but it is so…
The rep was great but it is so frustrating because the website would not let me reorder the rx and then I also want it to ship automatically as soon as it can since it is a maintenace medication and you dont offer that. I think I am going to look and find a different supplier that can ship automatically
July 13, 2022
Unprompted review
Reply from Geniusrx
Hello! We apologize that we are currently experiencing some technological issues with our website. We have been encouraging our patients to call our toll-free number to have our representatives quickly and efficiently get your orders placed. We are hoping to have this fixed soon and also introducing an automated refill option in the very near future. We hope you continue to use our services. If you decide to use another Pharmacy, we do hope you return when we are able to meet all your needs. Thank you for your feedback! It has been shared with our Operations team and Technology developers.
Very upset
Previously I’ve used genius RX and I’ve been quite pleased. Today my $10 prescription now cost $45 no reason given at all. I won’t be using genius RX anymore for that kind of price difference
July 13, 2022
Unprompted review
Reply from Geniusrx
Jim, thank you for your review. We appreciate all feedback as we strive to provide the best care and service. Unlike retail pharmacies, GeniusRx has a very low overhead, as we operate out of a single, state-of-the-art facility that ships nationwide. In addition, we are obsessed with analytics. We are constantly reviewing our costs and processes to improve our efficiencies. Unfortunately, our pricing models revolve around the market of our manufacturers, as their prices increase ours may as well. We strive to keep the lower prices out there but sometimes we may need to adjust depending on market changes. We do apologize for this price increase and hope that you change your mind, so we can continue to service you!
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Team on the phone is always friendly…
Team on the phone is always friendly and helpful. They are also careful with personal data, which is expected but also appreciated when your identity, etc., is treated with care. Even though the website was buggy today I was able to get what I needed at the usual great price. Well done and thanks to all the Geniusrx staff!
July 12, 2022
Unprompted review
Reply from Geniusrx
Hello! Thank you for providing us with such positive feedback. Your kind words will be shared with the representative that assisted you. We also strive to also keep patient security and safety as one of our top priorities, so thank you for recognizing that! We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
excellent service
donna was very helpful, cancelled my incorrect order and placed a correct one for me
July 12, 2022
Unprompted review
Reply from Geniusrx
Thank you for providing us with such positive feedback. Your kind words will be shared with Donna. We also think she is wonderful and we are so lucky to have her on our team! We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
Appreciate the cost savings
Appreciate the cost savings. Communication could be significantly improved. Unable to determine how to refill online. Waited 20 minutes to speak with representative. She was very nice after connecting and placed refill order easily.
July 8, 2022
Unprompted review
Reply from Geniusrx
Hello Sharron! Thank you for your review. We are pleased to know that our representative was able to assist you. We do apologize that you had issues getting through to our team. Please be assured that we are working to correct this issue. We hope your next experience with us will be 5-star worthy!
Horrible customer service
Horrible customer service. I waited for a cust service rep for over 30 minutes yesterday and had to hang up because i had to go to work. Then today i called again. I need to refill my three prescriptions that were filled by GeniusRX. You cannot re-order online, you must do it over the phone. After entering two of the GeniusRX prescription numbers and being told that 'the numbers do not match their records', i elected to talk with a cust service rep. This is where you wait and wait and wait. Currently 35 mintues and still waiting. Also once the prescription gets filled, it takes almost two weeks to get it even if it is shipped with priority. There are other online pharmacys and I plan on transferring my prescriptions to them. That is after i wait and wait and wait for a customer service rep to answer my call.
July 6, 2022
Unprompted review
Reply from Geniusrx
Hello Kari! We are sorry to hear that you did not have the best experience with our services. We have sent a request to you for more information so that we may look further into this situation.
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Great customer service
Great customer service. Solved my problem. Very pleasant service rep.
June 30, 2022
Unprompted review
Reply from Geniusrx
Hello! Thank you for providing us with such positive feedback. We are looking forward to continue to providing you with 5-star service. Thank you for choosing GeniusRx!
Good service-very professional
June 24, 2022
Unprompted review
Reply from Geniusrx
Hello Denise! Thank you for providing us with such positive feedback. We are looking forward to continuing to provide you with 5-star service. Thank you for choosing GeniusRx!
Customer service was Great
Customer service was Great! Donna made it extremely easy for me to transfer my subscription from Walgreens to Genius rx. Everything taken care of in 1 five minute call. Thank you!
June 23, 2022
Unprompted review
Reply from Geniusrx
Hello Joe! Thank you for providing us with such positive feedback. We are delighted to know Donna was able to make the transfer process for you a breeze. Your kind words will be shared with her. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
Donna was absolutely awesome and fun to…
Donna was absolutely awesome and fun to deal with. She handled everything perfectly!
June 22, 2022
Unprompted review
Reply from Geniusrx
Hello Paul! Thank you for providing us with such positive feedback. Your kind words will be shared with Donna. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
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Customer service representative was…
Customer service representative was very courteous, professional, and helpful. The automated prescription re-order system wasn't.
June 21, 2022
Unprompted review
Reply from Geniusrx
Hello, thank you for your review. We are pleased to know that your customer service was excellent. We do apologize that you had issues with our automated refill system. Please be assured that we are working to correct this issue. We hope your next experience with us will be 5-star worthy!
The refill process was easy.
June 21, 2022
Unprompted review
Reply from Geniusrx
Hello, thank you for your 5-star review! We are pleased to know that you were able to order your refill with no problems!
Thank you for your patience
June 16, 2022
Unprompted review
Reply from Geniusrx
Hello! Thank you for providing us with such positive feedback. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
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