Not informing the patient of insufficient stock
On 7/2, I ordered my med at singlecare as I usually do and it tthey showed the med ( divalproex - 600 ct) for $43.50.
I clicked on submit as I usually do, assuming it went thru and will ship in a couple of days. I did not hear from you, so I called the evening of 7/12. She told me, there were tech issues and she could get it out and ship it quickly w/ no charge. BUY, today, the next day, I see no charge on my card. I called again. This time, the rep spoke with the pharmacist and he told her that he only had 50 in stock. I was shocked. IF THAT IS THE CASE, AND I AS A PATIENT AM EXPECTING THE MED, THE FIRST THING THE PHARMACIST SHOULD DO IS NOTIFY ME OF THE ISSUE, LEST I FIND MYSELF WITHOUT THEM. This second rep, after speaking with the pharmacist, tells me they found the 600 count I need. I AM HOPING THIS TIME.
Reply from Geniusrx
Harvey, thank you for your review. We appreciate all feedback as we strive to provide the best care and service. We do apologize that there was a delay in you receiving your medication from the time you placed your order. There are certain medications that go out of stock due to vendor supply issues. I have sent your feedback to our Pharmacy and Operations team to ensure we are always keeping patient communication at our forefront to ensure this does not happen to anyone else. We sincerely apologize for the delays that you experienced and we hope that we can continue to service you and turn around your experience. We appreciate your honesty and your feedback!