They went above and beyond to ensure I had everything I needed, from my prescriptions to advice on over-the-counter treatments. The staff even checked in on me after a few days to see how I was feeli... See more
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Denise helped me with changing my address, placing an order, canceling that order, and making a new one through Single Care with total patience and a helpful spirit. She was knowledgeable and even ass... See more
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Lori, the customer service agent on chat, was amazing. Very patient, price matched where needed, and walked me through the process. My only issue is that GeniusRX's prices for the drug that I've gotte... See more
Company replied
Ordering is terrible. When reordering, it takes forever! Wait times are anywhere from a half hour and up just to make contact. Operators are hard to understand because of foreign accents. Online o... See more
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Company details
Written by the company
GeniusRx is a full-service digital pharmacy designed to make consumer access to medicine and clinical services simple, intuitive, and personal through cost-informed decision making. Bringing together unparalleled industry expertise, infrastructure, and digital innovation, GeniusRx is using technology to disrupt pharmacy services at scale. The company’s offering includes a virtual pharmacy program to benefit the underserved and underinsured; Pharmacy dispensing and fulfillment services including multi-dose medication packaging and same-day delivery; real-time pharmacy chat and clinical support services; and a consumer health and wellness dashboard that delivers Rx price intelligence and other meaningful pharmacy insights. Visit www.geniusrx.com for more information.
Contact info
United States
- geniusrx.com
4.0
Great
4K reviews
I was very pleased with the service I…
I was very pleased with the service I got today. She was very polite and took no time at all to help me with what I needed.
June 16, 2022
Unprompted review
Reply from Geniusrx
Hello Tina! Thank you for providing us with such positive feedback. I am delighted we were able to meet your needs. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
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What a pleasure it was to speak with Emily!!!!
What a pleasure it was to speak with Emily! I asked if she helped me in February when I pjj mg aced my first order. She checked her records and said yes she was the one!!!
She once again did an awesome job trying to resolve why I had problems with reordering the RX.
I wish that all people in customer service used the skills and kindness that Emily had and uses with each and every call. I know as I was involved in positions while I work (40+ years) that needed excellent customer service skills.
Kudos to Emily.
June 15, 2022
Unprompted review
Reply from Geniusrx
Hello Jean! Thank you for providing us with such positive feedback. Your kind words will be shared with Emily. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
THIS TIME THE PHONE WAS ANSWERED NICELY…
THIS TIME THE PHONE WAS ANSWERED NICELY -
I HAD RECEIVED AN DELIVERY OF THE WRONG PILLS SHE DID A GOOD JOB OF CORRECTING THE ORDER
June 9, 2022
Unprompted review
Reply from Geniusrx
Hello! Thank you for providing us with your great feedback. We are delighted to know our Care Center Representative was able to resolve your issue at hand. We look forward to providing you with 5-start service going forward. Thank you for choosing GeniusRx!
Customer care service is polite and…
Customer care service is polite and helpful, (given you're able to reach nonautomated response).
June 9, 2022
Unprompted review
Reply from Geniusrx
Hello Elena, Thank you for providing us with such great feedback. We are delighted to know we were able to meet your needs. We look forward to continue providing you with 5-star service. Thank you for choosing Geniusrx!
Excellent prices and customer service!
June 8, 2022
Unprompted review
Reply from Geniusrx
Jesse, thank you for your review. Your kind words have been shared with the team and we look forward to continue providing you with 5-star service!
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I had a dog diagnosed with Brain…
I had a dog diagnosed with Brain Cancer. the cost of Chemo pills from the Vet and every other place I tried was going to be to expensive for me to budget, then I found Geniusrx, and their price was 75% less than anyone else. They gave me few more months with my dog, otherwise I would have had to put her down 4 months ago, and I am blessed to have had more time with her, she was a very special dog. Thank you Geniusrx for caring more about people than profit, you dont see this in todays world
June 6, 2022
Unprompted review
Reply from Geniusrx
Annmarie, thank you for taking the time to leave a review during this difficult time. We are very sorry for your loss. We here at GeniusRx believe pets are family, and we are so glad that we were able to help you have more time with your beloved dog. Thank you again for your kind words.
I worked with Emily and Kelly D and…
I worked with Emily and Kelly D and both were good listeners. Both were well informed and understood quickly how to correct or address the problems I had on a recent prescription that needed to be placed by phone instead of online, my preferred channel.
June 3, 2022
Unprompted review
Reply from Geniusrx
Jonathan, thank you for your 5-star review. We are lucky to have Emily and Kelly as part of our team and your complimentary words have been shared with them. We look forward to continue providing you with 5-star service!
Reply from Geniusrx
Joseph, thank you for your 5-star review! We are so pleased to hear that you have received top notch service.
Super helpful and easy to order!
June 1, 2022
Unprompted review
Reply from Geniusrx
Hello, thank you for taking the time to leave a 5-star review! We appreciate it.
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The phone representative was very… very nice and helpful
The phone representative was very wonderful and helpful she was absolutely great.!!!!! It would be more helpful if you guys would fix the website it has been down for almost 2 years now and you can't log in it would be so much easier to go to the website like it used to be thanks
June 1, 2022
Unprompted review
Reply from Geniusrx
Cecil, thank you for taking the time to leave such a nice review! We thank you for your loyalty to our company and we appreciate you. We have passed your kind words on to the representative who assisted you to let her know what a wonderful job she is doing!
Since we are now GeniusRx, you will need to go to geniusrx.com and create a new online account. If you need any assistance feel free to give us a call or send an email to rxhelp.com.
Thank you again for your 5-star review and we look forward to continue providing you with excellent service.
Great experience
To refill a prescription recently, I found the best price listed at GeniusRx, so I set up an account on the user-friendly web site and made my order.
I had one question during the process and called for help which was provided efficiently and courteously.
My order arrived promptly and most agreeably in a simple , eco-friendly, re-usable package.
May 31, 2022
Unprompted review
Reply from Geniusrx
Hello Rodger! Thank you for your review. Your kind words have been shared with our staff. We look forward to continuing to provide you with 5-star service!
It works I guess
Takes about 3-4 weeks to get your medication so make sure you account for that. They also won’t contact you when your prescription goes through or respond to emails, so make sure you are always contacting them via live chat or phone. Prices are decent and staff is helpful, but definitely not a convenient alternative.
May 30, 2022
Unprompted review
Reply from Geniusrx
Hello Tom. We are sorry to hear that you did not have the best experience with our services. We have sent a request to you for more information so that we may look further into this situation.
Refused to fill my doctors prescription twice
Today I contacted GeniusRx via live chat to find out why my order has been cancelled for a second time, my doctor has now sent 2 prescriptions to them and each time they have refused to fill it. I think they are transphobic. My live chat was with Nicole and I felt her response was rude and did not answer my question.
May 30, 2022
Unprompted review
Reply from Geniusrx
Charlotte, thank you for your review. We appreciate all feedback as we strive to provide the best care and service to our patients. GeniusRx fully supports the LGBTQIA+ community and we are very sorry that your order was not fulfilled. One of our pharmacists will be reaching out to you to further discuss the situation.
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The representative on the phone was of…
The representative on the phone was of great assistance.
May 26, 2022
Unprompted review
Reply from Geniusrx
Jason, thank you for your 5-star review. It is much appreciated!
Emily was soooo helpful and patient
Emily was soooo helpful and patient. Great customer service rep.
May 26, 2022
Unprompted review
Reply from Geniusrx
Hello Joyce! Thank you for providing us with such positive feedback. Your kind words will be shared with Emily. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
I called to order a perscription for my…
I called to order a perscription for my husband and I was helped to order it as well as get a release form filled out so I can do more dealings with Genius rx. I had a nice lady that helped me I am a happy customer.
May 25, 2022
Unprompted review
Reply from Geniusrx
Hello Vicki! Thank you for providing us with such positive feedback. We are delighted to know our agent was able to help you fulfill your ordering needs. Your kind words will be shared with her. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
Medal for patience
It was a pleasure speaking with the representative. My situation was unique and needed extra care. She took her time was extremely patient and got everything taken care of.
May 25, 2022
Unprompted review
Reply from Geniusrx
Hello Yaqin! Thank you for providing us with such positive feedback. We are delighted to know we met all of your needs. Your kind words will be shared with the representative you spoke with. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
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The customer service rep that I had was…
The customer service rep that I had was absolutely awesome and very helpful and super professional she should get a raise!
May 25, 2022
Unprompted review
Reply from Geniusrx
Hello Ashley! Thank you for providing us with such positive feedback. Your kind words will be shared with the representative you spoke with. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
I love dealing with a company that has…
I love dealing with a company that has great customer service.
May 25, 2022
Unprompted review
Reply from Geniusrx
Hello Dave! Thank you for providing us with such positive feedback. We are delighted to know we were able to meet your needs. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
She was very helpful.
May 24, 2022
Unprompted review
Reply from Geniusrx
Hello Norma! Thank you for providing us with such positive feedback. We are delighted to know we were able to meet your needs. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
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