It would be nice to have a set of instructions included with the medication. This is not a point of criticism, but one of convenience. When the product is received, one does not always have the time... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Alan Meds is on a mission to help individuals achieve their wellness goals through personalized care. As a technology-driven company, we connect you with a team of expert healthcare professionals dedicated to supporting your weight management journey. Our high-quality, state-licensed doctors specialize in weight management, offering personalized treatment at an affordable monthly price. With customized, comprehensive plans, we’re here to support your unique health journey, helping you look and feel your best. Backed by exceptional customer support, Alan Meds is with you every step of the way.
United States
Replied to 95% of negative reviews
Typically replies within 1 week
I’m absolutely floored at how good these doctors and receptionist handle your case! I was charged $1500 on my card and I didn’t receive my medication yet. I called them right up and they took it right off the bill. No questions asked. I was so happy with the way they took care of me. I also spoke to a young man and he was excellent handling my case as well. These people are pretty damn good.
Reply from Alan Meds
I have been trying to cancel my subscription for 4 days now. I've been unable to cancel it on line, I've tried to chat, I've sent emails to help and I've called their customer service # all without success. They billed my card today. Payment is pending. I called my credit card company and have disputed charges and cancelled the card. But I still need to make contact.
Reply from Alan Meds
I'm in my third month taking GLP-1 weekly and am seeing great results! I appreciate my attentive doctor's chats to keep up with progress, and my wonderful, competent rep, Matthew, has messaged and called me when I've reached out. I'm very excited to continue my weight loss through to 2026!
Reply from Alan Meds
I have been on the trizepatide sublingual drops for 3 months and I haven't lost any weight. I have zero appetite suppression and was told it doesn't curb your appetite it stops food noise. Well the food noise is as loud as ever. I do not recommend I wasted $ 1500.00.
Reply from Alan Meds
I really have to credit Josh for ensuring my experience was positive and seamless from start to finish. Like others, I was concerned about being scammed or the product not working. Not only did I reach my goal weight in under a year, I found the health practictioners to be responsive and helpful. When I decided to cancel, I shared my concerns with Josh and he ensured my offboarding would be smooth and hassle-free, which it was. I would choose Alan Meds again.
Reply from Alan Meds
I needed a “weight loss/weight control” medication to help with the negative side effects of radiation therapy from cancer treatments. The Alan Meds medication stopped my desire for fast foods, over eating, and sweets. I was able to increase my physical activity and improve my sleep and overall health. The price, delivery and quality were very satisfactory and will recommend to anyone that needs weight loss and or weight control. As far as numbers, I lost over 20lbs, but for me more importantly I went from a pants size of 3XL to XL. The online management and customer service was excellent.
Reply from Alan Meds
This company will steal your money and refuse to respond to emails or calls. The worst customer service I’ve ever seen.
This company shouldn’t be trusted with anything, especially not anything as serious as your health!
Reply from Alan Meds
Sign-up was easy. Meds arrived quicky. I've been helped regarding nausea and heartburn. My disappointment is with my weight loss. I have been in the program for 5 months and I haven't had any weight loss. I even started a strength training class twice a week and eat smaller portions etc. At the beginning I felt less hungry etc and now im at 60 units per week and I can't tell a difference. I've been told to be patient etc but im frustrated. They've said they'll increase the next dose but I don't have any guarantees that will help. Im feeling a bit ripped off.
Reply from Alan Meds
Anna is articulate. A great problem solver and a wonderful credit to your company!
Reply from Alan Meds
I really love the convenience of the service, don’t have to leave the house, website user friendly, and customer service response quickly .
Reply from Alan Meds
Can't get through to a human being and "support" does not get back to me. I have my own patients to see all day, so I cannot take a phone call randomly. I have sent multiple follow up emails to both Stacie and "help."
Reply from Alan Meds
Tried to cancel a reorder of Semaglutide but could not get customer service to respond, on line chat to help or no one called me back. This is totally out of control
No customer service even though they say they are the best
Not true
They sent my script from the compounding pharmacy one vile leaked upside down. It was hundreds of dollars they would not replace it ( at the pharmacy and I sent many many videos and photographs of the broken vile and the leaking do not go here you will regret it!!!!
Reply from Alan Meds
They are not at all responsive.
I left them at least three messages on their voicemail as they never pick up and no response.
For a company dealing with peoples health I find that irresponsible and uncaring.
Reply from Alan Meds
I lost over 60lbs in 4 months and been able to keep it off
Just follow the Dr’s orders
Works very well
MaryJane was very knowledgeable and helpful and had patience while helping me.
Reply from Alan Meds
Alan Health (and Andrew B) have been very responsive to my wellbeing, in that they’ve been prompt with orders, answering any questions, and if the person answering the call isn’t sure of answer to a question, they seek the information from their supervisor or appropriate person, and then call me back promptly.
Alan Health associates are compassionate about my goals and my desire to achieve a healthier body and work with me in achieving my goals.
I’m relieved I got connected with Alan Health.
Reply from Alan Meds
They will not cancel my membership. There is no way to do it through the site, so I emailed the help function. They never canceled it, and today another charge was attempted on my card. Not cool.
Reply from Alan Meds
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.