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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company's customer service, highlighting the team's responsiveness, knowledge, and helpfulness. Many consumers specifically mentioned the ease of communication, noting that their questions were answered quickly and thoroughly via phone, text, or email. People also appreciate the personalized support they receive, with some reviewers mentioning individual representatives by name and commending their dedication and care. However, some consumers have expressed concerns regarding order cancellations and issues related to contacting the company. A few reviewers mentioned difficulties in canceling orders placed the same day and reported delays in receiving responses from the helpline. Additionally, there are mixed opinions about the product itself, with varying levels of satisfaction. Some reviewers also reported issues with orders.

Based on these reviews

Rated 4 out of 5 stars
Invited

It would be nice to have a set of instructions included with the medication. This is not a point of criticism, but one of convenience. When the product is received, one does not always have the time... See more

Company replied

Rated 5 out of 5 stars

I'm in my third month taking GLP-1 weekly and am seeing great results! I appreciate my attentive doctor's chats to keep up with progress, and my wonderful, competent rep, Matthew, has messaged and cal... See more

Company replied

Rated 5 out of 5 stars

I really have to credit Josh for ensuring my experience was positive and seamless from start to finish. Like others, I was concerned about being scammed or the product not working. Not only did I reac... See more

Company replied

Rated 5 out of 5 stars

I needed a “weight loss/weight control” medication to help with the negative side effects of radiation therapy from cancer treatments. The Alan Meds medication stopped my desire for fast foods, over e... See more

Company replied

Rated 3 out of 5 stars
Invited

Had thorough vetting w/ labs & questions. Felt like physician was really involved. I chose you all because of others internet ratings and b/c you advertised that you could do CA deliveries. However my... See more

Company replied

Rated 5 out of 5 stars

Good afternoon. I want to express my appreciation for Mary Jane Obichere. She has a care and concern for her clients and goes the extra mile to help in any way she can to make this difficult journey o... See more

Company replied

Rated 5 out of 5 stars

I encountered a challenging situation that could have delayed my medication shipment. When I made my concerns manifest to Josh, who is an Alan Meds customer service manager, he assured me he would exp... See more

Company replied

Rated 5 out of 5 stars

Maryjane has come to the rescue for us as we navigate our weight loss journey through the recent FDA changes. We have seen great success using the Alan Med product and needed the reassurance we recei... See more

Company replied

Rated 5 out of 5 stars

MaryJane was professional and thorough with her understanding of the material and possible side effects as well as benefits. I was able to relate to her several ideas and hopes I have about my weight... See more

Company replied

Rated 5 out of 5 stars
Invited

I was skeptical about the process to start the medication and fearful that I wouldn't feel like myself. I am on my 6th week and I have lost 10 lbs. These are 10 lbs that I haven't been able to get of... See more

Company replied

Rated 5 out of 5 stars

Mary Jane made me feel understood and listened to. She made me also feel that RO is a great choice for me. I have come very far in my weight-loss so far and Mochi Health is encountering huge obstacl... See more

Company replied

Rated 5 out of 5 stars
Invited

As long as one provides the needed medical history then there should not be an issue. I certainly have not encountered anything negative to date. I am really happy that I discovered and subscribe to... See more

Company replied

Rated 5 out of 5 stars

I was having a horrible time of things financially because of identity theft and had to suspend my prescription for a GLP-1 med , which I had made a promise to myself that I would not do. It was final... See more

Company replied

Rated 5 out of 5 stars

I’m about to complete my first month on tirzepatide and I couldn't be happier. I’m losing weight at a good pace, I don't feel any side effects (each person reacts differently), I’m so energetic, and... See more

Company replied

Rated 5 out of 5 stars

Mary Jane was knowledgeable, patient and kind. Returned calls and emails promptly and answered all my questions. After speaking with her I was confident in my decision without feeling pressured in an... See more

Company replied

Rated 5 out of 5 stars

Alan meds has been a dream to work with! Not only do they act immediately but they assign you a nurse who personally reaches out as your POC- mine was able to expedite my prescription even during the... See more

Company replied

Rated 5 out of 5 stars
Invited

Medication received quickly. Allen meds staffing’s understanding when credit card wrongly did not pay then forgot to remove block on card. Hunger has diminished. Looking forward to weight loss finall... See more

Company replied

Rated 5 out of 5 stars

The only reason I continue to use Alan Meds is because of the personal touch of Lisa Thomas the wellness manager. I’m able to get a direct line into her so she can answer my questions, help with any i... See more

Company replied

Rated 5 out of 5 stars

Allen Meds. is a very professional online meds. store that cares about their patients. I had many questions that they answered quickly and respectfully either by phone, text or email. Their delivery s... See more

Company replied

Rated 5 out of 5 stars

My experience with Alan Meds has been very positive. As they were getting down to the wire on not being able to provide some of the compound medication’s, I worked with one of their reps, Mayra Tejada... See more

Company replied

Rated 5 out of 5 stars

The medication always arrived on time. The customer service was friendly and helpful. You will experience side effects. Did you not increase your dose if you were experiencing side effects such as nau... See more

Company replied

Rated 5 out of 5 stars

Using Alan Meds helped me loose 10 lbs in less then 8 weeks. What’s amazing is they are helping and working with you the entire time your on there program. Definitely try working with this group if yo... See more

Company replied

Rated 5 out of 5 stars

Customer service was great! I had an excellent experience when contacting them. Not only did they respond quickly, they also responded to my concerns. I totally satisfied with their service and feel... See more

Company replied

Rated 5 out of 5 stars

I had the best experience because of Mayra and am starting a wonderful journey to lose weight and I could of never done this without the help of Mayra. She is so kind and patient. I called her on nume... See more

Company replied

Rated 5 out of 5 stars

I am thoroughly impressed with the outstanding customer service! Lisa called me soon after I left a message inquiring about the company. She was immediately on top of things! It is so comforting knowi... See more

Company replied

Rated 5 out of 5 stars
Invited

Communication was quick and thorough with information to help me along with my wait loss, including a nice message from my very own coach. The medicine came well packaged with helpful instructions an... See more

Company replied

Rated 3 out of 5 stars
Invited

I've been on the medication for almost a year with another company, I switched because the price kept going up.... during the consult I mentioned this and the dose I was currently taking...they reduce... See more

Company replied

Rated 5 out of 5 stars

Mayra was incredibly helpful , supportive and kind . I had an outstanding experience due to her disposition and professionalism to go above and beyond . Alan Meds is lucky to have someone like her , a... See more

Company replied

Rated 5 out of 5 stars

I've had a great experience with my weight lose since talking Alan Meds. I was at a stall for couple months and I started taking Alan Meds B12 -Mic for 2 months now. I've lost 16lbs. My orders are a... See more

Company replied

Rated 5 out of 5 stars
Invited

The medication shipped on time every time. There were many people who kept in touch with me throughout the use of the medication. I achieved very good results and was able to make some healthy changes... See more

Rated 5 out of 5 stars

Fantastic customer service and highly professional. Recommend signing up for longer programs to save money. If you're looking into this type of product it is already a commitment of at least 3 months... See more

Company replied

Rated 5 out of 5 stars

Very professional and helpful in every way! I came to Alanmeds because they ANSWER TH PHONE! I stayed with them because they help you every step of the way! Thank you Mary Jane and everyone there fo... See more

Company replied

Rated 5 out of 5 stars

Have been on Alan Meds for the last month and ready to start my second month with a higher dose. Originally, I wasn't sure what to expect from Alan Meds but it has actually been a great process wi... See more

Rated 5 out of 5 stars
Invited

All of my experiences with Alan Meds has been perfect. Their website is very easy to understand and navigate and all of my orders have shipped and arrived perfectly. I couldn’t be any happier with A... See more

Company replied

Rated 5 out of 5 stars
Invited

Alan Meds offers a world class concierge white glove service. Total transparency from initial ordering to great customer service with any concerns I’ve had regarding medication dosage. I would highly... See more

Company replied

Rated 5 out of 5 stars
Invited

What a relief to have my med arrive on-time at my door after months of calling around to pharmacies due to shortage! I've received excellent, prompt and clear communication. Well worth the out of pock... See more

Rated 5 out of 5 stars
Invited

The Alan Meds team was exceptional. All my questions were answered in a timely manner. I definitely feel more full and have less cravings. I highly recommend to anyone interested in a weight loss prog... See more

Rated 5 out of 5 stars
Invited

I am very happy with the entire process. It was quick to get approved and I had my medication in just a few days. I have looked into other companies and there were so many hoops to jump through, long... See more

Company replied

Rated 5 out of 5 stars

I am writing a rebuttal to my previous review. I have finally spoke with someone from Alan meds they have reached out and explained to me what the price difference was and I want to say there was not... See more

Company replied

Rated 5 out of 5 stars

I was blown away by the responsiveness and genuine care I received when I called for information. Mary Jane was knowledgeable and very helpful. She answered my questions and when I had an issue, immed... See more

Company replied

Rated 5 out of 5 stars

I had the most helpful & informative agent MaryJane. She not only cleared up some confusion but also was able to advise me on ways to get more bang for my buck on future orders. Many thanks Mary J... See more

Company replied

Rated 5 out of 5 stars

Website is easy to navigate. When I email the company, they always respond within 2 days. I have used the chat feature successfully, getting my question answered immediately. They are very easy to dea... See more

Rated 5 out of 5 stars
Invited

Alan meds has been awesome. I was on Weight Watchers program for 4 months. All they supplied was the medication already loaded in a needle apparatus. No alcohol pads or nausea pills. And it's half t... See more

Company replied

Rated 5 out of 5 stars

Alan Meds has been a 5 star, top notch experience for me. Specifically MaryJane, who's been excellent in customer service and has responded to my questions very quickly. I would highly recommend Alan... See more

Company replied

Rated 5 out of 5 stars

Maryann has been so incredibly helpful with many things revolving around my Alan meds prescription. She’s incredibly quick to respond and I love how genuine and personable she is with her customers!

Company replied

Rated 5 out of 5 stars

Alan Health (and Andrew B) have been very responsive to my wellbeing, in that they’ve been prompt with orders, answering any questions, and if the person answering the call isn’t sure of answer to... See more

Company replied

Rated 5 out of 5 stars

I really love the convenience of the service, don’t have to leave the house, website user friendly, and customer service response quickly .

Company replied

Rated 5 out of 5 stars

Absolutely loving the NAD+ patches and nasal spray! I’ve noticed a big difference in my energy levels and less brain fog. These products have quickly become part of my weekly routine. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

When I first started taking Alan Meds for a month and I was shocked that I lost 20 lbs. I was working out moderately 4 times a week lifting, and walking after every lift session and didn't really c... See more

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Company details

  1. Health Consultant
  2. Online Prescription Medication Vendor
  3. Weight Loss Service
  4. Wellness Program

Written by the company

Alan Meds is on a mission to help individuals achieve their wellness goals through personalized care. As a technology-driven company, we connect you with a team of expert healthcare professionals dedicated to supporting your weight management journey. Our high-quality, state-licensed doctors specialize in weight management, offering personalized treatment at an affordable monthly price. With customized, comprehensive plans, we’re here to support your unique health journey, helping you look and feel your best. Backed by exceptional customer support, Alan Meds is with you every step of the way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great service

Great service

October 1, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Hi Arthur,

Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!

Rated 5 out of 5 stars

I’m absolutely floored at how good…

I’m absolutely floored at how good these doctors and receptionist handle your case! I was charged $1500 on my card and I didn’t receive my medication yet. I called them right up and they took it right off the bill. No questions asked. I was so happy with the way they took care of me. I also spoke to a young man and he was excellent handling my case as well. These people are pretty damn good.

October 15, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Hi Lindsey,

Wow, your feedback truly made our day! We’re so grateful for your trust and support. It’s customers like you who inspire us to keep delivering our best every single day. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know.

Rated 1 out of 5 stars

I have been trying to cancel my…

I have been trying to cancel my subscription for 4 days now. I've been unable to cancel it on line, I've tried to chat, I've sent emails to help and I've called their customer service # all without success. They billed my card today. Payment is pending. I called my credit card company and have disputed charges and cancelled the card. But I still need to make contact.

September 18, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Hi Sandra,

Thank you for sharing your experience with us. We’re sorry to hear about your concerns and have requested your contact information so we can connect with you directly. We’re here to help and look forward to making things right for you.

Rated 5 out of 5 stars

Very excited to continue!

I'm in my third month taking GLP-1 weekly and am seeing great results! I appreciate my attentive doctor's chats to keep up with progress, and my wonderful, competent rep, Matthew, has messaged and called me when I've reached out. I'm very excited to continue my weight loss through to 2026!

September 17, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Dear Maria,

Wow, your feedback truly made our day! We’re so grateful for your trust and support. It’s customers like you who inspire us to keep delivering our best every single day. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know.

Rated 1 out of 5 stars

Do not get the sublingual trizepatide!

I have been on the trizepatide sublingual drops for 3 months and I haven't lost any weight. I have zero appetite suppression and was told it doesn't curb your appetite it stops food noise. Well the food noise is as loud as ever. I do not recommend I wasted $ 1500.00.

September 1, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Dear L.C,

Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. We’ve reached out to you directly to discuss this further and find the best way to address your concerns. Your satisfaction is our priority, and we look forward to resolving this for you.

Rated 5 out of 5 stars

I really have to credit Josh for my positive experience

I really have to credit Josh for ensuring my experience was positive and seamless from start to finish. Like others, I was concerned about being scammed or the product not working. Not only did I reach my goal weight in under a year, I found the health practictioners to be responsive and helpful. When I decided to cancel, I shared my concerns with Josh and he ensured my offboarding would be smooth and hassle-free, which it was. I would choose Alan Meds again.

July 31, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Dear MH,

Wow, your feedback truly made our day! We’re so grateful for your trust and support. It’s customers like you who inspire us to keep delivering our best every single day. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know.

Rated 5 out of 5 stars

Exactly what I needed!

I needed a “weight loss/weight control” medication to help with the negative side effects of radiation therapy from cancer treatments. The Alan Meds medication stopped my desire for fast foods, over eating, and sweets. I was able to increase my physical activity and improve my sleep and overall health. The price, delivery and quality were very satisfactory and will recommend to anyone that needs weight loss and or weight control. As far as numbers, I lost over 20lbs, but for me more importantly I went from a pants size of 3XL to XL. The online management and customer service was excellent.

August 28, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Hi Ron,

Thank you for taking the time to share your wonderful experience! We’re excited that you had a positive journey with us, and it’s customers like you who remind us why we do what we do. Your kind words truly inspire us to keep striving for excellence. Thank you for choosing Alan!

Rated 1 out of 5 stars

Warning!!! This company will steal your money and…

This company will steal your money and refuse to respond to emails or calls. The worst customer service I’ve ever seen.

This company shouldn’t be trusted with anything, especially not anything as serious as your health!

August 9, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Hi Deborah,

Thank you for sharing your feedback, and we sincerely apologize for the delay in getting back to you. Over the past few days, we’ve been managing an unusually high volume of requests, but we always strive to provide timely support and regret that we fell short here.

As with other online transactions, payment is processed first, before orders are shipped out. Orders are only completed once the required medical intake information has been submitted and reviewed by a licensed provider. Because an intake was not completed, no prescription was issued and no medication was shipped. The account was canceled and the refund has been processed. Refunds generally appear within a few business days, depending on the financial institution.

For any additional questions, please forward your concerns to help@alanmeds.com and we will do our best to address it as quickly as possible.

Rated 2 out of 5 stars

5 months and no loss

Sign-up was easy. Meds arrived quicky. I've been helped regarding nausea and heartburn. My disappointment is with my weight loss. I have been in the program for 5 months and I haven't had any weight loss. I even started a strength training class twice a week and eat smaller portions etc. At the beginning I felt less hungry etc and now im at 60 units per week and I can't tell a difference. I've been told to be patient etc but im frustrated. They've said they'll increase the next dose but I don't have any guarantees that will help. Im feeling a bit ripped off.

August 12, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Hi Mlsread,

Thank you for sharing your experience with us. We’re sorry to hear about your concerns and have requested your contact information so we can connect with you directly. We’re here to help and look forward to making things right for you.

Rated 5 out of 5 stars

Anna is articulate

Anna is articulate. A great problem solver and a wonderful credit to your company!

August 12, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Hi Mary,

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to know Anna could provide you with great customer service. Your trust means the world to us, and we’re here whenever you need us. Thanks for letting Alan be a part of your journey!

Rated 5 out of 5 stars

I really love the convenience of the…

I really love the convenience of the service, don’t have to leave the house, website user friendly, and customer service response quickly .

July 9, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Hi Edwards,

Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!

Rated 1 out of 5 stars

Insufficient care continuity and lack of work ethic

Can't get through to a human being and "support" does not get back to me. I have my own patients to see all day, so I cannot take a phone call randomly. I have sent multiple follow up emails to both Stacie and "help."

July 25, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Hi AB,

Thank you for sharing your experience with us. We’re sorry to hear about your concerns and have requested your contact information so we can connect with you directly. We’re here to help and look forward to making things right for you.

Rated 1 out of 5 stars

Tried to cancel a reorder of…no response

Tried to cancel a reorder of Semaglutide but could not get customer service to respond, on line chat to help or no one called me back. This is totally out of control
No customer service even though they say they are the best
Not true

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

If your glass viles are damaged. They will not replace it.

They sent my script from the compounding pharmacy one vile leaked upside down. It was hundreds of dollars they would not replace it ( at the pharmacy and I sent many many videos and photographs of the broken vile and the leaking do not go here you will regret it!!!!

May 11, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Hi Ammes,

Thank you for sharing your experience with us. We requested your information so that we could follow up with you regarding this concern. However, we never heard back and do not have any accounts matching this full name. Please reach out to help@alanmeds.com so that we can further address your concerns. If your vials were damaged during transit, we have and will replace medication, when provided documentation.

Rated 2 out of 5 stars

They are not at all responsive.

They are not at all responsive.
I left them at least three messages on their voicemail as they never pick up and no response.
For a company dealing with peoples health I find that irresponsible and uncaring.

June 19, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Dear Selwyn,

Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. We’ve reached out to you directly to discuss this further and find the best way to address your concerns. Your satisfaction is our priority, and we look forward to resolving this for you.

Rated 5 out of 5 stars

MaryJane was very knowledgeable and…

MaryJane was very knowledgeable and helpful and had patience while helping me.

May 19, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Hi Chloe,

Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!

Rated 5 out of 5 stars

Grateful for my Alan Health Experience

Alan Health (and Andrew B) have been very responsive to my wellbeing, in that they’ve been prompt with orders, answering any questions, and if the person answering the call isn’t sure of answer to a question, they seek the information from their supervisor or appropriate person, and then call me back promptly.

Alan Health associates are compassionate about my goals and my desire to achieve a healthier body and work with me in achieving my goals.

I’m relieved I got connected with Alan Health.

June 4, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Hi Stacey,

Wow, your feedback truly made our day! We’re so grateful for your trust and support. It’s customers like you who inspire us to keep delivering our best every single day. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know.

Rated 1 out of 5 stars

They will not cancel my membership

They will not cancel my membership. There is no way to do it through the site, so I emailed the help function. They never canceled it, and today another charge was attempted on my card. Not cool.

June 4, 2025
Unprompted review
Alan Meds logo

Reply from Alan Meds

Dear Jamie,

Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. We’ve reached out to you directly to discuss this further and have fully cancelled your account/processed a refund. Your satisfaction is our priority, and we look forward to resolving this for you.

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