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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of their purchases and interactions with the company. Consumers frequently mention issues related to refunds, indicating a frustrating process and unwillingness to honor refund requests. Many people report problems with their orders, such as delays, non-delivery, or receiving incorrect items. Consumers also express negative sentiment about the quality of the products they received, describing them as cheap, faulty or not as advertised. Reviewers highlight negative experiences with the company's customer service, citing difficulties in getting assistance, unhelpful responses, and a lack of resolution to their issues. The contact with the business appears to be difficult and frustrating for many consumers.

Based on these reviews

Rated 1 out of 5 stars

Purchased Hydrofoam grass seed. No seed included in the box. Outbox all in foreign language & damaged. Inner package had list of items that should be included. Seed was one of those items. Trigger... See more

Rated 1 out of 5 stars

I bought a video doorbell from this company which was advertised as compatible with 5ghz WiFi. The doorbell is only for use with 2.4ghz WiFi so is not as described, they have no intention of doing the... See more

Rated 1 out of 5 stars

Awful company brought a 'GPS Cat Tracker | Lightweight, Waterproof & No Subscription Needed for Real-Time Tracking' what came was a very basic bluetooth tracker you would put on your keys not a GPS t... See more

Rated 1 out of 5 stars

I only wish I had read reviews before purchase. Item arrived not as described and broken. They Just keep asking for photos and videos despite me sending, then ignore any further correspondence. I am r... See more

Rated 1 out of 5 stars

Looking at reviews I now realise I’ve made a huge mistake ordering from gear tech. No delivery and no updates feel like a scam. Ordered a SAD lamp £44. I usually read reviews but they looked good in t... See more

Rated 1 out of 5 stars

Completely misleading , which I would say adds up to scamming/ duping you into thinking you ordered something in good faith & turns out they don’t send you what you had ordered at all! NEVER use this... See more

Rated 1 out of 5 stars

Avoid at all costs! I purchased a 15T hard drive from them. But after a few weeks of it not coming I contacted them to cancel. They then immediately replied to say it had left the warehouse. I then re... See more

Rated 1 out of 5 stars

Awful product . messages incoherent. logging on via QR code shown in the instruction is not secure. sent many emails to complain no success.

Rated 1 out of 5 stars

My first order with Gear Tech was a disaster!! I won't be using them again. Purchased 2 of the SafeKid trackers after reading the description online thought it would do exactly what it said on the box... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY they are scammers I brought I hori knife shield and wanted to send it back they will not give me a address or return request to do so and they took my review off.

Rated 1 out of 5 stars

I bought a spy camera from this company and it arrived defective. The device only blinked while charging and did not work as advertised. On top of that, it overheated to a dangerous level when plugg... See more

Rated 1 out of 5 stars

Shocking cheaply produced product that does not work along with shoddy instructions that are badly translated and make no sense. Also terrible customer service with slow responses and inaction all the... See more

Rated 1 out of 5 stars

I ordered an electric adjustable height office desk what arrived after 4weeks was a small manual adjustable table nothing like what I ordered After many emails they totally refused to send correct... See more

Rated 1 out of 5 stars

Now taking my request for a refund further through Citizens Advice. This company breaks UK consumer law by not offering a refund if a customer changes their mind within 14 days. Citizens Advice are ha... See more

Rated 1 out of 5 stars

Avoid this site!! Awful divery, took nearly a month to get my door mat. Tracking not helpful.. then it was delivered without me knowing to an outdoor storage. Just found by chance few weeks later... See more

Rated 1 out of 5 stars

Awful company. I’m having an entirely circular argument with them about returns/refunds. The website does not state refunds are only offered on faulty items. Quoting UK regulations about distance sell... See more

Rated 1 out of 5 stars

I bought some Wi-Fi headphones. The specifications said playback time is 24 hours but I never got more than 4.5 hours from them. In addition I get occasional brief interruptions. I contacted Gear Tec... See more

Rated 1 out of 5 stars

Really poor customer service. No phone number. No willingness to change address when the wrong address was put on. No apology or desire to help stop a parcel going to an unrelated address. No ownershi... See more

Rated 1 out of 5 stars

These units (UV Light Insect Trap - Indoor/Outdoor Mosquito & Fly Killer for Effective Pest Control Solutions) do not work so please do not purchase them. I tried to return them within the 30 days... See more

Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE!! ABSOLUTE SCAMMERS. Only giving 1 star as unable to give 0. Refuse to return or give refund despite item not being fit for purpose and faulty. Replacement not as described and n... See more

Rated 1 out of 5 stars

This company do not deserve even a one star rating, web site does not clearly state that delivery is two weeks or more, they do not accept returns unless faulty which is very poor. Almost every compa... See more

Rated 1 out of 5 stars

Shut this company down now. Ordered two UV light fly killers and they do absolutely nothing to kill flies. Asked for a refund by email multiple times and after a lot of rubbish (being “offered” 50% of... See more

Rated 1 out of 5 stars

This company are not much better than fraudsters. They advertised a shooting stick as adjustable, I am over 6ft so need a longer unit. The tem priced £100 arrived in a banged around broken box, no w... See more

Rated 1 out of 5 stars

These guys are close to fraudsters, they lie about product features and sell stuff that is different from their online description. When you complain they endlessly repeat the item is as advertised,... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY! They pretend to be a UK company but they’re not and it seems they drop ship from china, cut out these and just order from Temu yourself you’ll get better customer support... See more

Rated 1 out of 5 stars

Ordered a 500000mAh solar power bank. Arrived after a couple of weeks. Very poor quality. Also Gear Techs website specification of 500000mAh capacity was six times higher than the capacity listed on t... See more

Rated 1 out of 5 stars

An update on my previous reviews, Gear Tech never contacted me, refunded me or replaced the faulty drone. Please Please don't buy from this company

Rated 1 out of 5 stars

This company puts pictures of items and then sends a far inferior item then when you want to send it back they make ask sorts of excuses like it’s still being shipped so can’t send it back for refund... See more

Rated 1 out of 5 stars

Ordered a lamp which wasn’t suitable on receiving it. Cheap chinese rubbish. Explained my reasons then as refused a refund by ‘Josias’. Was told it would be £50 to return it. Got a refund from Pay... See more

Rated 1 out of 5 stars

Stay well clear of this company the product takes weeks to arrive and then it is of an inferior quality. I purchased a pair of hearing aids, one went on the blink after a couple of weeks now the othe... See more

Rated 1 out of 5 stars

Bought a UV Light Insect Trap from them which is totally useless. I think it's just a bit of plastic with a blue light and a whizzy fan noise. Hasn't attracted or trapped any flying insects. I've emai... See more

Rated 1 out of 5 stars

Sold faulty goods in a box which clearly shows lots of wear. 2 weeks into the complaints procedure and they are still trying to wriggle out of a return by constantly asking me another question about t... See more

Rated 1 out of 5 stars

Please be cautious when purchasing from this scam company. The item is not described in a way that would mislead the buyer intentionally. They refuse to refund and do not accept returns.

Rated 1 out of 5 stars

What an absolute con ! Ordered 2 squirrel repellant devices for garden , they took 3 weeks to come and then stated for indoor use only ! And use for mice No reply at all when trying to return incorr... See more

Rated 1 out of 5 stars

Ordered 2 camera doorbells, they would not pair with anything with the app they sent. No help whatsoever and made it plain they would not refund. After trying several apps from other sites I managed t... See more

Rated 1 out of 5 stars

This is not UK based company. Christmas present arrived about month later, damaged packaging after showing up as delivered to me. Toy was faulty and I was asked to provide proof that it wasn't worki... See more

Rated 1 out of 5 stars

I made a mistake ordering from here, it looked good, some external hard drives but I didn’t spot that it was coming from China. I emailed to say I wanted to cancel the order if it was coming from Chin... See more

Rated 1 out of 5 stars

The best rated robot vacuum and mop arrived from China. Alarmingly it was not as advertised at all, having no mopping facility and no side brushes. It is very cheap and does not even function very wel... See more

Rated 1 out of 5 stars

Terrible service I item I ordered was faulty so I wanted a refund on the website it’s says you can have a refund in a snap but this is not true , they said it would be difficult to refund me If... See more

Rated 1 out of 5 stars

Item finally came from China cheap material looked nothing like the item advertised very poor product do not use this company send you cheap nasty products

Rated 1 out of 5 stars

Tat. Should have read the reviews first. Ordered a door mat. Looks smart in the photo, turns out to be hacked off a giant roll, and the "pattern" as it appears in the photo is just printed, not true r... See more

Rated 1 out of 5 stars

Terrible service - car vac never arrived and they told me to take it up with Royal Mail Shoddy service- never buy anything from these

Rated 1 out of 5 stars

This company should be closed down, do not order anything as it is cheap rubbish from China and they will not refund you or accept returns! Avoid!!!

Rated 1 out of 5 stars

Would give it a zero if I could. Absolute scammers. Need closed down. Still selling substandard goods to unsuspecting victims.

Rated 1 out of 5 stars

Absolute scam company. Refuses to refund an item despite legal requirements to do so, falsely advertises their products and deletes negative reviews on their website. Clearly the reviews are faked.

Rated 1 out of 5 stars

Yes I fell for it too. Crap quality goods and charged me 8 x the price of actual goods. Total refusal to refund me any money...Named Fhad Mahood...how can they set a company up in the UK and get awa... See more

Rated 1 out of 5 stars

Very poor service tells lies the gps tracker doesn't work properly it only tracks with in 10 meters of my phone after that you can't track the tracker waste of time so don't buy because the company is... See more

Rated 1 out of 5 stars

SCAM company do not use. The item didn't fit and they refused me a refund! Absolutely disgraceful.

Rated 1 out of 5 stars

Ordered a 4T Solid State Drive to use with PC. It doesn't communicate with the PC and is useless. Custom services (!) said to run programs to repair the SDD which just shows thier stupidity, as ob... See more

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1.3

Bad

TrustScore 1.5 out of 5

968 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Absolute scam.

Absolute scam.
Do not use this company.
Ordered a mini chain saw and it never arrived so after 6 weeks and many emails I finally decided to threaten with legal action.
I got my refund, please do not buy from these scam artists

September 21, 2025
Unprompted review
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Rated 1 out of 5 stars

Zero stars…

If I could give this company zero stars I would. Avoid like the plague. Air cooler received was absolutely useless and have been trying to organise a return for refund but they have made it as difficult as possible and still 3 months later haven’t been able to get one. Thru a PayPal dispute they gave me an Argentinian return address (I’m in Uk)which will cost me nearly as much in the refund. Avoid! Avoid!

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

A total scam

It's cheap stuff from China and the promised extras ( magnetic holder, extra batteries, dog collar attachment) that where supposed to be in the package didn’t arrive. When contacting customer service (no phone number, they conveniently hide behind emails), I was told they were for demonstration only. But on the website it CLEARLY states that these are part of the product. They are refusing to supply the missing parts, and they are refusing to do a refund. What a laugh. PLEASE DON'T BUY!

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Return and refund qualifying terms are impossible

Scam company. The returns policy states: "Important Exclusions:
Final sale items, promotional sales, clearance items, discounted orders, and international orders are not eligible for returns or refunds."
If you look at pages 1-49 of their shop EVERY SINGLE ITEM has a promotional sale discount and is therefore not eligible for a refund. Also, I ordered two mosquito zappers which were supposed to be UV. Two arrived, very late as shipped from China, and one was completely crushed in the packaging by the shipping company. The plastic casing is very cheap and flimsy. The remaining working item is not UV as described, but has blue LEDs, is completely useless at attracting mosquitoes and the so-called vortex to suck them in is a cheap and useless fan. Total waste of money with ho chance of a refund. I wish that I'd done my research before ordering from this company - AVOID!

August 31, 2025
Unprompted review
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Rated 1 out of 5 stars

Do your homework before buying!

I would strongly advise all would be buyers to read this company's policies on Shipping and Returns & Refunds. They are on the website but are at the very bottom. I found the information provided whilst shopping to be misleading as the company is not open about its transactions.
If you don’t want to wait up to a month for shipping from China when you could get the item within a week from the UK then don't use this site.
If you want quality goods then buy elsewhere.
If you don't want to be refused a refund then buy from a company whose policies are transparent.
I would not use this company again.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

WARNING

WARNING - DO NOT BUY FROM THIS WEBSITE. This company is a scam, they do not adhere to the consumer rights act, you might as well throw your money down the drain.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible! Ordered item from what I thought was a UK company, only to find it's Chinese. No help at all from so called customer service to track item and locate it, always the same automatic response that it's "in transit"!! no updates, still waiting for order to arrive.

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent company

Very disappointed. Ordered hearing aids but received Bluetooth headphones instead. After sending all the evidence they didn't want to refund item but were asking me to keep item as it was in 'good condition and nothing wrong with it' for 20% partial refund. When I declined their offer albeit because it wasn't what I ordered they told me it would cost me £30 to send it back. I, however refused to pay as it was not my mistake. In the end I had to involve PayPal to get my refund. DO NOT ORDER FROM THEM!

October 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Awful product

Awful product . messages incoherent. logging on via QR code shown in the instruction is not secure. sent many emails to complain no success.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs! I purchased a 15T hard drive from them. But after a few weeks of it not coming I contacted them to cancel. They then immediately replied to say it had left the warehouse. I then read reviews on Trust Pilot and saw that every person gave the company 1 star (but wished they could give 0) because products were awful and no one seems to get their money back. I wrote to say I wasn't going to accept the delivery and they said I must. Then when the devise arrived I asked how to return it and they refused to tell me about their returns procedure despite me asking several times. Their website says that returns are easy. that's not true. They say that they only have satisfied customers who rate them 4 &5 stars and no one rates them lower - that is also not true. On Trust Pilot I could see nothing but 1 star negative reviews. I am going to the advertising standards with this company and I highly recommend that others do the same if they are dissatisfied.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Purchased Hydrofoam grass seed

Purchased Hydrofoam grass seed. No seed included in the box. Outbox all in foreign language & damaged. Inner package had list of items that should be included. Seed was one of those items.
Trigger on control did not work.
Asked for replacement or refund 3 times now but not getting any response.
Avoid buying from this company.

October 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Awful company brought a 'GPS Cat…

Awful company brought a 'GPS Cat Tracker | Lightweight, Waterproof & No Subscription Needed for Real-Time Tracking' what came was a very basic bluetooth tracker you would put on your keys not a GPS tracker at all, like everyone else I should have checker here first rather than their reviews. GPS tracker and a Bluetooth tracker are not the same in terms of functionality, range, and use cases.
They have falsely advertised and mis sold the product which is a breach of consumer protection law. I luckily paid via PayPal and they have resolved the issue and got my money back. Awful company avoid at all costs!!

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

I bought a video doorbell from this…

I bought a video doorbell from this company which was advertised as compatible with 5ghz WiFi. The doorbell is only for use with 2.4ghz WiFi so is not as described, they have no intention of doing the right thing for any customers. As someone with years of retail experience and knowing what my rights are I find this companies attitude despicable. So come on folks let's contact watchdog on mass. And the only reason it's 1star is because I can't give a minus

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Tat, cheap and nasty

Tat. Should have read the reviews first. Ordered a door mat. Looks smart in the photo, turns out to be hacked off a giant roll, and the "pattern" as it appears in the photo is just printed, not true ribbing at all. Also its grey and the order said green. £40 down the tubes. Do not use them, it is just rubbish for a premium price

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Looking at reviews I now realise I’ve made a huge mistake ordering from gear tech. No delivery and no updates feel like a scam. Ordered a SAD lamp £44. I usually read reviews but they looked good in their website - should have come here fist.

October 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Yes I fell for it too

Yes I fell for it too. Crap quality goods and charged me 8 x the price of actual goods. Total refusal to refund me any money...Named Fhad Mahood...how can they set a company up in the UK and get away with this? AVOID like the plague

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Completely misleading

Completely misleading , which I would say adds up to scamming/ duping you into thinking you ordered something in good faith & turns out they don’t send you what you had ordered at all! NEVER use this website is my advise!!!!

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

I only wish I had read reviews before…

I only wish I had read reviews before purchase. Item arrived not as described and broken. They Just keep asking for photos and videos despite me sending, then ignore any further correspondence. I am reporting to trading standards. Looks like we can do That on a form weekends only so come on everyone let’s bombard them

October 9, 2025
Unprompted review

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