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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its seamless process from the initial survey to the efficient installation. Consumers are particularly pleased with the quality and aesthetics of the product, noting how it enhances the appearance of their homes. The booking process is also commended for being simple and straightforward. People appreciate the competitive pricing and the excellent value for money. The installers are frequently mentioned for their professionalism, knowledge, and friendly demeanor. Reviewers also emphasize the cleanliness and tidiness of the work, as well as the clear and precise instructions provided on how to operate and maintain the door.

Based on these reviews

Rated 5 out of 5 stars

great experience with Garolla .installer arrived on time nice friendly guy, very professional carrying out the installation. when finished gave me clear intructions on how to use door before leaving n... See more

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Rated 5 out of 5 stars

Steve our engineer turned up with his friend who helped him out and I can say both were nice guys so provided them with coffee's but forgot I had no biscuits in. I can say from start to finish the wor... See more

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Rated 5 out of 5 stars

We had our garage door fitted today, Ben Harton the engineer rang to say what time he would be coming and he arrived on time and started work straight away. He was very pleasant and friendly and worke... See more

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Rated 5 out of 5 stars

Just had two gorilla doors installed today by two guys from the peterborough franchise ( sorry guys forgotten your names🙄) there service was top drawer ! The doors are fantastic ! Two doors insta... See more

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Rated 4 out of 5 stars
Verified

Tom the Garolla fitter was excellent. Polite, helpful with instructions and very tidy. The door has only just been installed but so far seems of good quality. Would have given 5 stars but was messed... See more

Rated 3 out of 5 stars
Verified

I'm adding 3 stars as Garolla expect a trust pilot review a day after the install! Makes me wonder if you can really trust the 'trustpilot' reviews! Surely they should wait at least three months befor... See more

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Rated 5 out of 5 stars

Great communication from start to finish. Delivered & installed exactly as scheduled. Michael & Dave did a grand job & left the garage pristine. Plus explained clearly how to use the fobs, manual ove... See more

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Rated 5 out of 5 stars

It was a flawless experience from start to finish. I've opted for the Transform Pro With Safeguard+ and it looks amazing and feel robust. I have now more space available in the garage and a better in... See more

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Rated 5 out of 5 stars

IMPRESSIVE OVERALL BUT WHAT REALLY CLINCHED IT WAS THE WORK CARRIED OUT BY CHARLIE AND HIS MATE. IT TOOK THEM LESS THAN 2 HOURS INCLUDING AN EXCELLENT SURVEY OF ALL THE USUAL DO'S AND DONT'S AND WHAT... See more

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Rated 5 out of 5 stars

What a perfect company to deal with. From the initial measurements to the install. The work was completed on time and Lee even cleaned the whole door before he left! You dont pay untill the job i... See more

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Rated 5 out of 5 stars
Verified

from first contact with the parent company, through initial visit by local engineer to measure up and then the actual arrival and fitting of the premade doors was one seamless flow. All appoint... See more

Rated 3 out of 5 stars

One Man band ? Whilst Garolla is a National company, you are essentially working with your local franchised installer, who can be very busy and unable to provide any support after initial install... See more

Company replied

Rated 5 out of 5 stars
Verified

everything about garolla was fab. from initial contact, coming out to quote and installation. the guys that fitted the door were professional and friendly. they communicated well the steps and went th... See more

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Rated 5 out of 5 stars

A totally flawless process from the first contact, through the onsite survey to a perfect installation. Everyone involved was extremely professional, friendly and helpful. Our new door is everything I... See more

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Rated 5 out of 5 stars

From the initial enquiry to the final bill I can't fault this company. The door was for my elderly mother-in-law as her old one was too heavy. I was not tried to be up sold the engineer who surveyed a... See more

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Rated 5 out of 5 stars
Verified

Mike and his assistant Nick from Brighton did a great job installing our garage door. Minimal mess and good instruction after fitting on how to use the door. Would recommend.

Company replied

Rated 5 out of 5 stars

The engineer rang on the day to let us know he was on his way. Upon arrival he started work immediately keeping the area clean and tidy and working very efficiently. On completion he gave us a compre... See more

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Rated 5 out of 5 stars

Absolutely superb from start to finish. Nathan, the engineer and installer, is absolutely fantastic. Top man. Your a ⭐ THANKYOU. The door looks amazing, really changes our home. A fantastic job... See more

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Rated 5 out of 5 stars

Great service from the moment you contact them to the end of installation. Efficient, clean & tidy, friendly and good value for money. Thank you Charlie (fitter) & your colleague whose name I unfortun... See more

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Rated 5 out of 5 stars

Tony was absolutely terrific on installing the door, which is so easy to use. The service was very good from the start, from the query to customer service to setting up the at-home check and t... See more

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Rated 5 out of 5 stars

We're really pleased with our new Garolla garage door and the wonderful service we have had from all the guys at KC Doors Ltd who fitted it and even came back to make an adjustment after I put in a sl... See more

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Rated 5 out of 5 stars
Verified

Mum was delighted with her new garage door. It has transformed the appearance of her bungalow, replacing an ancient wooden door that was too heavy for her to operate. We arranged the installation but... See more

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Rated 5 out of 5 stars

Great quality garage door, ordered and installed promptly. Paul the installer was very polite and cheerful, he’s done a great job and left my garage clean and tidy. Paul is a credit to Garolla, I’m ve... See more

Rated 5 out of 5 stars

Customer Review I recently had a new garage door installed today by Garolla, and I’m incredibly impressed. Peter did a superb job—100% perfect. He clearly takes pride in his work, and the quality... See more

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Rated 5 out of 5 stars

Perfect from start to finish, starting with being surveyed on the day I registered my interest to a speedy and efficient install. Perfect fit and tidied up afterwards. I am so pleased with the result,... See more

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Rated 5 out of 5 stars

Only one little blip! Requested a time of installation the day before, but didn't get it. On the day, Josh, the installer rang, turned up, and cracked on. New door installed in a few hours exactly... See more

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Rated 5 out of 5 stars

Everything satisfactory from the start with the survey right to delivery and fitting. The engineers were polite, friendly and efficient. Although only one day after fitting it all seems perfect and w... See more

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Rated 5 out of 5 stars

We are really happy with our new garage door. We're installing the door to make more space for a garage conversion, so taht we can keep some storage at the front. Mike Webb from Garolla Bright, turn... See more

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Rated 5 out of 5 stars

The fitters were very efficient and did a superb job. Very impressed with the attention to detail. Also explaining the mechanics of the doors. Both Peter and Paul were brilliant!

Rated 5 out of 5 stars
Verified

Very smooth from quote to fitting. More secure & easier to access than my previous "up & over" door. Operating instructions explained clearly by fitter.

Rated 5 out of 5 stars

Had door installed today. Installation very good, Dan very professional kept us informed of arrival time. Fully explained how to use door after completion.

Company replied

Rated 5 out of 5 stars

From booking a survey to the installation Garolla have been excellent. Simple, easy straightforward and at a great price with a great warranty. The installation was quick and clean and looks great as... See more

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Rated 5 out of 5 stars

We had a garage door fitted this morning and my 99 year old nan is absolutely over the moon with the quality and aesthetics. Tomasz, the engineer, was extremely professional and he was a pleasure to... See more

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Rated 5 out of 5 stars

Joe did a great job today of installing 2 garage doors for us. Very neat and the colour looks really great. A smooth and professional process from quotation to the finished job. And a very competitive... See more

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Rated 5 out of 5 stars

Mike, of Garolla Brighton is a credit to your brand. Excellent advice, installation, demonstration and clearing of decks. He clearly has pride and confidence in the product and his customer communicat... See more

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Rated 5 out of 5 stars

Louis was brilliant start to finish. Very professional and knowledgeable. The end result was of an extremely high quality. We are really pleased with the end result. We have recommended to several fam... See more

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Rated 5 out of 5 stars

Price was competitive, installation was great ,less than 4 hours.Pete and Harry were very helpful and explained everything we needed to know

Company replied

Rated 5 out of 5 stars

This will be my second door from Garolla. After the first experience there was no question who I was going to call, start to finish, flawless. I hope I don't move again, but if I do, I've got your nu... See more

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Rated 5 out of 5 stars
Verified

Superb company to deal with from beginning to end, all work completed to the highest standards. Would indeed highly recommend Garolla

Rated 5 out of 5 stars

Excellent service from Damy and Wayne! I wouldn’t be happier with the work Danny and Wayne did in installing my new garage . They were professional,friendly and clearly knew their stuff.Danny went o... See more

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Rated 5 out of 5 stars

The fitter was very good and you could tell he took care and enjoyed what he was doing and nothing was to much trouble and cleaned up when he was finished

Company replied

Rated 5 out of 5 stars
Verified

Everything went very smoothly from requesting a survey and quote through to the unit being fitted, the fitting engineer Tom explained all the operating functions of the door and warranty details. I or... See more

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Rated 5 out of 5 stars

Mike from Brighton Garolla was very clean and efficient. Started work at the given time. Explained everything perfectly. Would definitely recommend.

Company replied

Rated 5 out of 5 stars

Right from my first enquiry they were helpful and positive, from the engineers visit explaining everything, to keeping me notified of all appointments, the 2 Richard’s that installed were very pleasa... See more

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Rated 5 out of 5 stars

Good service. Good price. Fitter Dan very professional and polite. He has done a good job. He also explained clearly how the remotes work. Would recommend Garolla.

Company replied

Rated 5 out of 5 stars

I was kept well informed about the date and time of my installation. The installer was very friendly worked in a very tidy manner and cleaned up when he had finished the door looks great. I am very pl... See more

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Rated 5 out of 5 stars
Verified

From the first email I sent asking for someone to come to my address the company ( Garolla ) kept me informed every step of the way.

Rated 5 out of 5 stars
Verified

From booking the visit for a quotation to the engineer fitting the new door everybody I spoke to were very polite, professional and knowledgeable of the product, its refreshing to have a big company... See more

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Rated 5 out of 5 stars
Verified

I found the entire process of choosing , ordering and delivery/installation of Garolla garage doors to be painless, even enjoyable. The quality of the product is exceptional and the efficiency and cou... See more

Company replied

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Company details

  1. Garage Door Supplier

Written by the company

Garolla Electric Roller Garage Doors - the UK's Leading Garage Door Specialist


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Seamless from start to finish

Seamless from start to finish.

Neil the engineer was superb and advised on all our options. Fitting was done quickly & cleanly with a demo at the end.
Great price for an electric garage door.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great service

Many thanks to Tony for a great service! Clearly explained work, organised, efficient and tidied up well. Very pleased with my new garage doors.

October 14, 2025
Rated 1 out of 5 stars

Not recommend


Over a month ago, I submitted my first complaint regarding the installation of my garage doors, which was left incomplete by the “engineer” who carried out the work. When I pointed out that the job was unfinished, he arrogantly stated that this is the standard of their work, that nothing would be corrected, and that everything was installed as it should be. He even went so far by saying that if we wanted any additional finishing, we would have to take care of it ourselves and cover the costs. Upon closer inspection, I also noticed that the gate has a small dent and that the entire installation is uneven.

To make matters worse, he was drilling into the wall right next to the electric car charger without secure the workspace in any way. As a result, dust got inside and caused problems with charging my vehicle for about a week.

After submitting my complaint along with photos, I received a prompt response from Customer Service acknowledging that the job was indeed incomplete and that the matter would be escalated for resolution. However, no one has addressed the issue of the dent or uneven installation.

Over a month has passed, and despite contacting Garolla another two times for updates, the response has consistently been that they are “still working on my case.”

It is clear that the company failed to fulfilling the terms of the contract, leaving the work unfinished/ with damage failed to deliver the agreed service within a reasonable timeframe and to an acceptable standard.

I also have a serious concern that Garolla is unable to properly manage his workload, prioritizing new orders over completing outstanding work that they have already been paid for.

I usually try not to leave negative feedback hastily and often give a second chance for any mistakes to be corrected. However, in this situation, I am growing frustrated with waiting and being ignored, especially since I have already incurred the costs of an installation that is unfinished and leaves much to be desired.

The company has been given a clear deadline to fully resolve these issues. Should they fail to do so, the matter will be immediately referred to the relevant consumer protection authorities.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, Mike Webb from the Brighton area was knowledgeable and very approachable, everything turned up on time and was installed without a hitch.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient and professional…

Very efficient and professional experience from survey through to installation, the installation engineers Paul Baldwin and Pete were polite and respectful and most importantly did a great job, we are delighted with the new door it looks fantastic

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Paul did a great job.

Great quality garage door, ordered and installed promptly. Paul the installer was very polite and cheerful, he’s done a great job and left my garage clean and tidy. Paul is a credit to Garolla, I’m very impressed indeed. Highly recommended. Thanks.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

My new garage doors

The fitters were very efficient and did a superb job.
Very impressed with the attention to detail.
Also explaining the mechanics of the doors.
Both Peter and Paul were brilliant!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

A very good job

from first contact with the parent company, through initial visit by local engineer to measure up and then the actual arrival and fitting of the premade doors was one seamless flow.
All appointments were meticulously kept, the actual fitting (due to the accurate measure up) was completed in approx. 2 hours (this for 2 doors.)
The demonstration of operation was concise and complete.
The written guarantee was received via post within four days of fitting.
The quality of the doors was very good.
The built in three way redundancy of operation is excellent. (1 remote fobs, 2 wall mounted switches and (if electric fails) then the manual handles. I particularly liked the 1 push for up but must be kept pressed for down on the electric options as this is a good safety option.
Last but not least....the price. The cost of these two doors was similar to the cost of one door from a couple of quotes locally.

October 9, 2025
Rated 4 out of 5 stars
Verified

Tom the Garolla fitter was excellent

Tom the Garolla fitter was excellent. Polite, helpful with instructions and very tidy. The door has only just been installed but so far seems of good quality. Would have given 5 stars but was messed around with first installation date as stayed up all day from night sht only for fitter not to turn up. Garolla very apologetic on the phone but it was still an annoying experience. Having said that, completely satisfied with the eventual install and Tom the engineer

October 16, 2025
Rated 5 out of 5 stars
Verified

Mike from Brighton

Mike and his assistant Nick from Brighton did a great job installing our garage door. Minimal mess and good instruction after fitting on how to use the door. Would recommend.

October 16, 2025
Garolla logo

Reply from Garolla

Hi Helen,

Thank you for sharing your feedback! We’re delighted to hear that Mike and Nick did a great job installing your garage door and kept the mess to a minimum—always a win!

Clear instructions after fitting? That’s music to our ears. We like to think of it as the “owner’s manual without the boring bits.”

Your recommendation means a lot to us and to the Brighton duo who clearly take pride in their craft.

Warm regards,
The Garolla Team

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