great experience with Garolla .installer arrived on time nice friendly guy, very professional carrying out the installation. when finished gave me clear intructions on how to use door before leaving n... See more
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Garolla Electric Roller Garage Doors - the UK's Leading Garage Door Specialist
Garolla Holdings Limited, Unit 9, Velocity Point, , LS12 2EL, Leeds, United Kingdom
Replied to 99% of negative reviews
Typically replies within 24 hours
Great company cannot fault the service from start to end... Thank you James you did a great job fitting the new garage door it looks fabulous...
Seamless from start to finish.
Neil the engineer was superb and advised on all our options. Fitting was done quickly & cleanly with a demo at the end.
Great price for an electric garage door.
Jamie was excellent & did everything that was needed to fix the problem
The manufacrued door was made in England for which I approve of. The fitting of the door by their 'engineer' was not of the standard I would expect. When fitting the manual overide he 'popped' the brickwork and then tried to diguise by using sealant and brick dust. Also the cover plate was damage proberly during transportation.
Many thanks to Tony for a great service! Clearly explained work, organised, efficient and tidied up well. Very pleased with my new garage doors.
Over a month ago, I submitted my first complaint regarding the installation of my garage doors, which was left incomplete by the “engineer” who carried out the work. When I pointed out that the job was unfinished, he arrogantly stated that this is the standard of their work, that nothing would be corrected, and that everything was installed as it should be. He even went so far by saying that if we wanted any additional finishing, we would have to take care of it ourselves and cover the costs. Upon closer inspection, I also noticed that the gate has a small dent and that the entire installation is uneven.
To make matters worse, he was drilling into the wall right next to the electric car charger without secure the workspace in any way. As a result, dust got inside and caused problems with charging my vehicle for about a week.
After submitting my complaint along with photos, I received a prompt response from Customer Service acknowledging that the job was indeed incomplete and that the matter would be escalated for resolution. However, no one has addressed the issue of the dent or uneven installation.
Over a month has passed, and despite contacting Garolla another two times for updates, the response has consistently been that they are “still working on my case.”
It is clear that the company failed to fulfilling the terms of the contract, leaving the work unfinished/ with damage failed to deliver the agreed service within a reasonable timeframe and to an acceptable standard.
I also have a serious concern that Garolla is unable to properly manage his workload, prioritizing new orders over completing outstanding work that they have already been paid for.
I usually try not to leave negative feedback hastily and often give a second chance for any mistakes to be corrected. However, in this situation, I am growing frustrated with waiting and being ignored, especially since I have already incurred the costs of an installation that is unfinished and leaves much to be desired.
The company has been given a clear deadline to fully resolve these issues. Should they fail to do so, the matter will be immediately referred to the relevant consumer protection authorities.
Very professional from survey to installation. I was kept well informed all the way through the process. Would recommend without hesitation.
Excellent product, Mike Webb from the Brighton area was knowledgeable and very approachable, everything turned up on time and was installed without a hitch.
Very efficient and professional experience from survey through to installation, the installation engineers Paul Baldwin and Pete were polite and respectful and most importantly did a great job, we are delighted with the new door it looks fantastic
From the first email I sent asking for someone to come to my address the company ( Garolla ) kept me informed every step of the way.
Superb company to deal with from beginning to end, all work completed to the highest standards.
Would indeed highly recommend Garolla
Installation completed quickly and guys friendly and knowledgeable. All good
Great quality garage door, ordered and installed promptly. Paul the installer was very polite and cheerful, he’s done a great job and left my garage clean and tidy. Paul is a credit to Garolla, I’m very impressed indeed. Highly recommended. Thanks.
The fitters were very efficient and did a superb job.
Very impressed with the attention to detail.
Also explaining the mechanics of the doors.
Both Peter and Paul were brilliant!
from first contact with the parent company, through initial visit by local engineer to measure up and then the actual arrival and fitting of the premade doors was one seamless flow.
All appointments were meticulously kept, the actual fitting (due to the accurate measure up) was completed in approx. 2 hours (this for 2 doors.)
The demonstration of operation was concise and complete.
The written guarantee was received via post within four days of fitting.
The quality of the doors was very good.
The built in three way redundancy of operation is excellent. (1 remote fobs, 2 wall mounted switches and (if electric fails) then the manual handles. I particularly liked the 1 push for up but must be kept pressed for down on the electric options as this is a good safety option.
Last but not least....the price. The cost of these two doors was similar to the cost of one door from a couple of quotes locally.
Great service - just what I needed! Richard the engineer was fantastic!!!
Very smooth from quote to fitting. More secure & easier to access than my previous "up & over" door.
Operating instructions explained clearly by fitter.
Tom the Garolla fitter was excellent. Polite, helpful with instructions and very tidy. The door has only just been installed but so far seems of good quality. Would have given 5 stars but was messed around with first installation date as stayed up all day from night sht only for fitter not to turn up. Garolla very apologetic on the phone but it was still an annoying experience. Having said that, completely satisfied with the eventual install and Tom the engineer
Mike and his assistant Nick from Brighton did a great job installing our garage door. Minimal mess and good instruction after fitting on how to use the door. Would recommend.
Reply from Garolla
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