GV

Grand vizier

United Kingdom

Reviews

Review of Garolla

Rated 3 out of 5 stars

One Man band ?

One Man band ?
Whilst Garolla is a National company, you are essentially working with your local franchised installer, who can be very busy and unable to provide any support after initial installation.
Door was installed in 2024.
Initially the door was able to be lifted up by enough for a person to crawl under, it took over a month for Garolla to return to fix the door. Currently I have a minor outstanding problem that has been awaiting an Engineer for over 2 months.
I would not use Garolla again.
There will probably be a standard Customer service reply to this review.. contact us etc.. I have.. check your outstanding unresolved fault requests!

October 14, 2025
Unprompted review

Reply from Garolla

Good Morning,

I’m genuinely sorry to hear about the delays and the unresolved issue you’ve described. That’s not the level of service we aim to provide, and I understand your frustration.

While Garolla does work with a network of local franchisees, I want to firmly reassure you that we are not a one-man band. Alongside our installers, we have a dedicated team of direct technicians and customer support staff who provide ongoing assistance and remedial support across the UK.

We take aftercare seriously and are actively working to improve response times.

You’re absolutely right in assuming I’ll ask for your details — unfortunately, based on the information in your review, I’m unable to locate your account. If you could please email your address details to w.chapman@garolla.co.uk, I’ll personally review your case and ensure it’s followed up properly.

Thank you again for your feedback — it helps us improve.

Warm regards,
Wayne Chapman
Head of Customer Engagement

Review of BeMoto Bike Insurance

Rated 5 out of 5 stars

Quote on MCN compare follow up at Bemoto

After starting my Quote on MCN compare, I had to speak directly to Manny at BeMoto to finalise the details on my insurance. Manny was very clear precise and efficient at going through all the facts and necessary legal details. Top job Manny !

August 15, 2025
Unprompted review

Reply from BeMoto Bike Insurance

Thank you for your review.

We will ensure your positive comments are passed across to Manny.

Ride Safe!

Review of SPORTSBIKESHOP

Rated 5 out of 5 stars

Ultra fast delivery, great price

I purchased an item on a Saturday, it was delivered for free on a Sunday. Amazing job SBP.
Summer boots were £160 reduced by SBP to £120. Then applied a Bennetts bike social voucher. So total cost £99, great deal, great delivery.

October 12, 2024

Review of Moonpig.com

Review of Toolstation

Rated 2 out of 5 stars

Product fine next day fail

Product fine, next day delivery was in fact 3 days. 4 days by the time i ciuld visit the store for a second time

October 3, 2023

Reply from Toolstation

I am really sorry to hear of the issues you have experienced with receiving your order. I will feed this back to the relevant department. If you would like to provide any further information please get in contact and quote your order number and the issue you have experienced and we will look into this further. I am very sorry for any inconvenience caused. Kind regards, Elle

Review of GO Outdoors

Rated 5 out of 5 stars

Great Staff, Great Store

After struggling to find a suitable rucksack, Paul spent ages talking us through all the available options and we finally settled on one that was eminently more suitable. We then had to struggle through multiple discounts at the till, but Steph made this whole process a breeze. Great job GO Outdoors Plymouth!

August 12, 2022
Unprompted review

Reply from GO Outdoors

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Review of Shieldpay

Rated 4 out of 5 stars

Shieldpay new secure banking payments

Received a payment from Shieldpay, quickly and securely. My bank gave me poor advice, about potential fraud, as they did not seem to understand the Open bank protocol used by Shieldpay. So my one suggestion for improvement is that shieldpay publish a few videos about how this works, to give recipients more confidence on this new banking device.

June 20, 2022
Unprompted review

Review of Tilley Endurables

Rated 1 out of 5 stars

Your order will never arrive

Bought a hat in the Black Friday Sale, and received an order confirmation from Tilley UK.
No hat arrived. Sent a chasing email and received an automated reply that they are very busy. A week later still no hat. Phoned several times, "we are too busy to answer the phones" is the message you receive. Emailed again, still no response. @Alex Tilley you must be so proud of your UK team running your companies reputation in to the ground.

December 18, 2020
Unprompted review

Review of Go City®

Review of Blackcircles.com