FinestCarMats.co.uk Reviews 3,924

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the quality of the car mats, highlighting that the materials are excellent and the fit is perfect for their vehicles. Consumers also appreciate the variety of customization options available, such as choosing the edging color. People report that the mats enhance the interior of their cars, providing a comfortable and secure fit. However, some reviewers report issues with the order and delivery process, mentioning delays and occasional miscommunication. Despite this, many customers praise the company's customer service, particularly Ryan, for promptly addressing and resolving any problems. The general consensus is that the company provides high-quality products and excellent service, making it a worthwhile choice for car mats.

Based on these reviews

Rated 4 out of 5 stars

Received my car mats today after 17 days after placing order delivery was a problem, but after receiving and check the product I can confirm the quality is excellent, not a 5 star. But if delivery... See more

Rated 4 out of 5 stars

Great quality at a reasonable price. I usually buy carpet mats then cover them with cheaper rubber mats, a bit of a waste! Decided to give Finest a try & very happy I did. Much cheaper than dealer b... See more

Rated 4 out of 5 stars

Ordered 2 sets of mats for my BMW, one rubber set and a velour set, but received a duplicate order of the velour mats. Problem was resolved immediately by Rizwan and Ryan who promptly sent out a set o... See more

Rated 4 out of 5 stars

Mats arrived 01032025-fitted perfectly. I did have some problems with delivery seems to me that communications between makers and the delivery people is not as it should be! I am not normally an on li... See more

Rated 5 out of 5 stars

I ordered mats Sunday 28/10/25 and received them on Saturday 11/10/25 so just a couple of days over stated delivery time. The mats were a perfect fit with clips and a heel insert on the drivers mat,... See more

Rated 2 out of 5 stars

Quoted delivery times are misleading and when I chased for an update I was given excuse about extra couple of days to process order (despite the payment being taken and an email confirming my orde... See more

Rated 2 out of 5 stars

I ordered my Volvo mats on 17 August 2025 the money was taken straight away I’ve emailed twice in the last week it says that you’ll receive a reply the next day I’m still waiting not happy at all

Rated 5 out of 5 stars

I did have a problem with my order. But a new owner contacted me about my car mats, he had them made & sent to me in 4 days. Just put them in the car &they are a great fit, plus they look great. Hopef... See more

Rated 5 out of 5 stars

Mats for my xf 2011 plate jag Ordered online which was user friendly and very easy Was periodically kept updated on progress which is a plus When mats arrived I checked for damage they we... See more

Rated 5 out of 5 stars

Ordered a set of mats for a Saab 9-3. The left front one had wrong spacings but sending a quick e-mail got it sorted quickly by Ryan after I sent the correct measurements with an accompanying photo. I... See more

Rated 5 out of 5 stars

This is an excellent product, worth every penny. The response from customer service was equally impressive but they were let down by poor communication from their courier. They’ve already acknowledged... See more

Rated 5 out of 5 stars

I can’t believe some of the negative reviews for these car mats. I did chase mine up after 1 week and I was responded to immediately. Mats arrived 3 days later. Over the moon with quality, they fitt... See more

Rated 2 out of 5 stars

When ordering the mats on the 19th April they stated delivery for 22nd April, after chasing they then came back to say up to 8 working days!!! The mats do not fit properly and have lose threads. Ver... See more

Rated 5 out of 5 stars

Contacted the provider and asked for help in selecting mats for my car. I recived a response within the hour. Purchased the mats advised of and informed delivery could take up to 8 days. Mats came... See more

Rated 5 out of 5 stars

Initially placed an order which ended up being left at the wrong house by the delivery company. I could not locate the order. So I contacted the customer service explaining my situation. The person I... See more

Rated 3 out of 5 stars

It’s a real shame about the loooong wait for delivery (12 working days) over two weeks because the mats are actually good value, well finished and fit beautifully. Come on guys the turn around is l... See more

Rated 5 out of 5 stars

Got new mats for my van. Arrived in the specified time. Due to variations in the types of clips used in the van, the driver mat didn’t fit. Contacted customer service and responded straightaway. Sent... See more

Rated 5 out of 5 stars

Really great company to deal with. Excellent customer service and the product is excellent too. Great order to delivery process with excellent communication at each step. Would thoroughly recommend Fi... See more

Rated 3 out of 5 stars

Mats arrived in the time period they said on email after I had to email as got told they was coming on 28th of last mth they look ok hope they last, just put them in & 1 looks different colour to the... See more

Rated 5 out of 5 stars

Originally, the personalised mats didn't fit but with a few photos of the problem areas and a couple of emails, more mats were made and the second set fit perfectly. FinestCarMats responded to my em... See more

Rated 5 out of 5 stars

I couldn’t be happier with these car mats! They are a perfect fit for my vehicle, exactly as described. The quality is excellent, and they were delivered on time and with great care. It’s clear that t... See more

Rated 5 out of 5 stars

Cannot thank Ryan enough. Had a problem with delivery which Ryan resolved quite quickly with Evri. These mats where an Anniversary present and would have caused me a major problem had they not arrived... See more

Rated 5 out of 5 stars

Bespoke car mats The quality of the product, the materials used and the communications with Finestcarmats was excellent. The fit of the mats for my Honda Jazz was perfect. There was a hiccup with the... See more

Rated 5 out of 5 stars

I ordered some mats for my BMW M235i. However the trim was incorrect. Emailed them and Rizwan immediately got on the case and rectified the problem. I now have the right mats which they fit in perfect... See more

Rated 5 out of 5 stars

Fantastic quality car mat. Supreme was indeed that. Fit the space perfectly with no gaps and it also did dampen the in car noise too. Excellent communication and fast delivery once it had been made. S... See more

Rated 5 out of 5 stars

Just received my car mats for my Hyundai Bayon they fit in the car great.Great quality with a blue trim on the edge my only gripe was they turned up very quickly as I was waiting for a email saying my... See more

Rated 5 out of 5 stars

Bought a set for my new Nissan Xtrail as Nissan had a mix up with original mats. Glad I bought these as not only half the price, but a quality mat, every bit as good as oem, if not better. Most cer... See more

Rated 5 out of 5 stars

Ordered mats as an upgrade to my old factory VW polo 2015 car mats. The new mats arrived within 4 working days and are incredible quality. Good grip on underside and really comfortable carpet on top... See more

Rated 5 out of 5 stars

We wondered why delivery took a little longer than we thought, but when the mats came we realized that quality sometime takes a little time to achieve.

Rated 5 out of 5 stars

Package went missing and after an email all was sorted quickly and with no further issues. Great communication and quality product at fair price and delivery costs. Many thanks

Rated 5 out of 5 stars

I had a query, they got back to me straight away and answered it to my complete satisfaction. The quality of my bespoke made full set of car mats is exceptional and the price for bespoke made car mat... See more

Rated 4 out of 5 stars

Very pleased with the quality of the car mats when they finally arrived they took weeks to be dispatched. I did email the company and they replied to me immediately and gave me a tracking number which... See more

Rated 5 out of 5 stars

Well what can I say perfect fit quality made mats.for my kia ceed estate g line price is great and Ryan sorted my order out when messaged he got right on to the order fantastic.

Rated 5 out of 5 stars

There was a problem with the mats I received for my Jaguar e-pace. Ryan took care of the problem immediately. Very professional company, the replacement mat was a top quality. I strongly suggest to... See more

Rated 5 out of 5 stars

After waiting for about 2 weeks I feel doubtful about my order, especially I read bad reviews about them that they didn’t get there order. I tried to email them and they an active email. Ryan will rep... See more

Rated 5 out of 5 stars

I've ordered 2 times for FInest car mats and I'm very happy with them. My favourite was the very think and luxury car boot mat I ordered.

Rated 5 out of 5 stars

I was really pleased to receive my new matts today They were a perfect fit very well made excellent I would recommend this company to anyone looking for for new matts highly recommended

Rated 5 out of 5 stars

I ordered a set of mats for my Nissan juke and they went to the wrong house when I contacted them, they sent a replacement set with no problems I will be using them again

Rated 3 out of 5 stars

Brought a new car and thought I’d treat myself further by buying so new car mats. Decided I’d go all out, upgraded the pile, added embroidery and paid the extra for checking. Paid circa £70, received... See more

Rated 5 out of 5 stars

Very pleased with the product we received and the company was very helpful with our enquiries

Rated 2 out of 5 stars

We purchased our first set of mats and they arrived in such poor condition. The stitching was loose, and the quality of the mat itself was of a fundamental poor standard. They did replace them free... See more

Rated 5 out of 5 stars

Mats are exactly what I wanted. A perfect fit and smart look with an added bit of edging colour of my choice. I’m happy! Great communication and update reference delivery. Would definitely recommend... See more

Rated 4 out of 5 stars

I had a problem with delivery which took a lot longer than the 8 days advertised, which was disappointing, but all emails I sent regarding this concern were answered immediately and courteously and m... See more

Rated 5 out of 5 stars

The mats took a bit longer to be dispatched than stated but when I reached out I got a very fast e-mail response(they've had a large influx of orders) and the order got shipped out the next day. The r... See more

Rated 5 out of 5 stars

I can’t recommend these guys enough, great quality product and amazing customer service, I had an issue with my order and they went above and beyond to solve it for me and make sure everything was ri... See more

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Company details

  1. Car Accessories Store
  2. Car Repair and Maintenance
  3. Truck Accessories Store

Written by the company

FinestCarMats.co.uk supply bespoke, made-to-order car mats for over 8,000 makes/models of cars. We have the widest range of customisable options and all mats are manufactured in our factory in the UK. We offer FREE delivery on orders over £20 which arrive in 2-8 days on average. We offer a wide range of mat qualities to suit all budgets without compromising quality backed by over 18+ different trim options. Our aim is the become the UK's number one Car Mat retailer and we are doing everything we can to assist our customers by delivering Car and Boot mats made to perfection.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Problem resolved !

After a very disappointing start , Alistair resolved the problem immediately . I wish him luck in his new venture.

October 15, 2025
Unprompted review
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Rated 4 out of 5 stars

Received my car mats today after 17…

Received my car mats today after 17 days after placing order delivery was a problem, but after receiving and check the product I can confirm the quality is excellent, not a 5 star. But if delivery had been as stated , it would have been.

October 17, 2025
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Rated 1 out of 5 stars

Shame there’s not ZERO stars

Shame there’s not ZERO stars. TRUST ME DO NOT BUY FROM THESE CONMEN. Communication is absolutely awful, delivery took over 2 weeks as Evri apparently lost it. (More like delays coming from China as the quality shows they are clearly not uk made as claimed. finally got my mats today and they holes to clip them in are at least 5cm too wide so they can’t be clipped in or used. THESE GUYS COULD NOT ORGANISE A P**S UP IN A BREWERY.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling quality, lack of response

front mat for Fiat Ducato x250, Mat is appalling quality, the shape of the mat is off by some margin so won't sit squarely, the heel pad (an extra) is too far to the left.

Initial contact seemed positive, photos sent, my issue would be 'looked into', nothing since. As others have pointed out, this company was dissolved in December 2024 so should they be trading?

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered mats Sunday 28/10/25 and…

I ordered mats Sunday 28/10/25 and received them on Saturday 11/10/25 so just a couple of days over stated delivery time. The mats were a perfect fit with clips and a heel insert on the drivers mat, the only thing is I should have gone for the luxury mats as these are maybe a bit thin compared to the manufactures ones so will get them when I need new ones in the future but at £34.00 I cant complain. I was contacted by phone by the new owner 2 days before delivery to let me know mats were coming, so that's something that other companies would not do, so well done.
I B Fife

October 11, 2025
Unprompted review
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Rated 5 out of 5 stars

I did have a problem with my order

I did have a problem with my order. But a new owner contacted me about my car mats, he had them made & sent to me in 4 days. Just put them in the car &they are a great fit, plus they look great. Hopefully every one can give the new owner a chance to sort your orders out, as he has been brilliant with me. Plus i would use them again.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

cheap mats - don’t use this company

Ordered new car mats for VW Golf MK8 and when mats finally arrived after numerous emails chasing them they were really poor.
When trying to fit them they don’t align correctly with VW clips, the mats are really cheap quality and shaping of the mats is totally wrong.
Tried to communicate with company via email as instructed from their website as they don’t have a phone line and I’ve had no response to three emails requesting someone contact me and also requesting my money back.
I wouldn’t use the company ever again and wouldn’t recommend them to anyone. The mats are cheap quality, don’t fit properly and won’t communicate if you complain.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Ridiculous length of time for delivery

Ridiculous length of time to wait to receive a product. I understand a couple of weeks for bespoke, but to try and pass these off as hand made is shocking to me. Received them today 8/10/25, having ordered on 17/9/25. I ordered ‘prestige’ at £55.99 and I could have bought better quality in B&M (other bargain basement stores are available). The fixing holes are too close together so they gape and they’ve added fixing holes to the rear mats, when my vehicle type doesn’t come with fixings in the rear.
Polite response to emails but stating “…manufacturing machinery had some unexpected downtime. Since everything we make is bespoke, it took us a bit of extra time to get things moving again.
The good news is your items are now being finished up…” and then take another 7 days for them to be sent out, is totally unacceptable. Coincidently they were shipped the same evening I asked for a refund.
There’s a code CTVEL on the attached label, are they passing off Comfort Velour as ‘Prestige’… who knows?!
I would not recommend!

October 8, 2025
Unprompted review
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Rated 2 out of 5 stars

Not good delivery

I ordered my Volvo mats on 17 August 2025 the money was taken straight away I’ve emailed twice in the last week it says that you’ll receive a reply the next day I’m still waiting not happy at all

August 17, 2025
Unprompted review
Rated 1 out of 5 stars

Initially things seemed fine

Initially things seemed fine. I received information on delivery times for the boot mat I ordered. However, when it arrived it was clearly the wrong item. I sent photos as requested… then nothing. I have chased 5 times with no response (they claim a response time of 1 working day). No contact number is available - maybe this is why ?
Just time wasters with terrible customer service

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

If yiur entitled to a refund... Don't expect one!!!!!!

Ordered items as a gift based on a delivery date. The delivery date surpassed 2 weeks late and I contacted them saying they are over 2 weeks late and I wanted a refund. They refused to give me a refund and told me as a gesture of good will, would refund me 10%, even though they admitted that they hadn't even sent them yet. Absolutely shocking. Customer service responses were also intermittent and if you ask any form of challenging questions, don't expect a response. Awful experience and you will not get refunded regardless of situation

August 7, 2025
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Rated 2 out of 5 stars

Wouldn’t use again …

Quoted delivery times are misleading and when I chased for an update I was given excuse about extra couple of days to process order (despite the payment being taken and an email confirming my order immediately received). Anyway the mats did turn up in time for the new car delivery.
However I chose the comfort level which is stated to be the first step to luxury in fact is comparable to any off the shelf basic quality mat. And after only a week of use the stitching around the heel pad has already got loose ends coming away. so doubt they are going to last long.
So buyers beware that if you go for Comfort spec they are just basic and not on the way to luxury at all.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from Finest car mats uk…

Update: I have ordered from finest car mats uk on 12/09/25. After 6 days, I emailed them for an update. I received a reply from Ryan saying it's being processed. A few days after, I got the Evri tracking number. Today, 30/09/25, Evri are still expecting it. 4 emails from last week have been returned, undelivered. I have contacted my bank for a refund dispute against them. Looks like this company scams people on their products. The mats have eventually arrived (nearly a month after) but the quality is, like what others have said, not what I paid for. I can't be bothered to continue with the dispute as there are more important things going on in life. I can also confirm that this company was Dissolved in 2024 from Company House. How can they still have the nerve to advertise a non functional business and get away with it?

September 12, 2025
Unprompted review

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