Lucy Egan

Hi Lucy,

Thanks for taking time to stop by and leave a review.

It's disappointing to read you've not had the best experience. I appreciate that you just want to make sure you're able to get your bills paid without the trouble. It would be great to help turn things around and discuss what's happened further.

Please give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone and you'll be able to speak with one of our guides for help.

For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee

Thanks – Jess

Hi Lucy,

Having a direct debit set up helps ensure your bill is paid on time each month without you having to worry about making a payment manually. If you'd prefer to do that however, we do have several ways to pay for either a mobile or broadband package, all of which you can find on our help page, here: https://ee.co.uk/help/billing-payments/payment-methods

Payment methods do include the option to give us a call and speak with one of our customer service team who can help process a payment for you too, or provide support with anything else you need. For all the ways to contact us, please visit our website: https://ee.co.uk/contact-ee

Thanks,
Craig

Hey Lucy

Thanks for your feedback on this

You can update your marketing preferences via your account, but please do reach out to us at team@huel.com, if you need any assistance with this

~Huel

Hi Lucy,

It's disappointing to read you've had an experience that's left you feeling this way. It would be great to understand what has happened, and make sure you get the help you need going forward.

If you give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, you'll be able to speak with one of our guides for help.

For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee

Thanks.

Hi Lucy, we're really sorry to hear about the experience you've had.

Being told one thing by support and then having your internet disconnected anyway is understandably upsetting, and we apologise for the frustration and inconvenience this has caused.

If you still need help getting this resolved, please reach out. You can call us on 150 from your EE mobile or 07953 966 150 from any other phone. All contact options are listed at https://ee.co.uk/contact-ee.

Thank you for your feedback Lucy, we will make sure it is passed on to the right teams.

Dear Lucy,

I understand your frustration. It can be really frustrating to receive promotional material from a company that doesn't even offer coverage in your area. It's important for companies to do their research and ensure they're targeting the right audience to avoid inconveniencing potential customers like yourself. Your feedback is valuable, I have made our marketing team aware to improve their marketing efforts.

If there's anything else we can help you with, please reach out on 01392 345600 or contactus@jurassic-fibre.com

Many thanks,
Jurassic Fibre