Have to be one of the worst customer…
Have to be one of the worst customer services i have ever experienced. Fault with no broadband for two weeks in July it's now October and still not resolved. was promised a refund. Have spoke to numerous guides all say we will sort it and be back none got back, had guides hang up and yesterday was told to go direct to complaints so today ring up guide insisted had to no about all the complaint again and surprise surprise hung up. well direct debit is cancelled and have all calls logged and emails will be going to the ombudsman sadly as no one willing at EE broadband to sort and resolve keep getting told it's a knew system luckily only have a few months of contract left have to say the worst thing ever moving to EE.
Reply from EE
Hi Andrew,
Thanks for your review. We're sorry to hear that your experience left you feeling this way.
We do take complaints seriously and follow a strict process to ensure your issue is handled properly from start to finish. If you've raised a complaint, we'll work hard to find a resolution for this, and in a case where you remain unhappy, the next step would be referring it for independent review with the Ombudsman. Details of the process can be found on our code of practice, here > https://ee.co.uk/regulatory
If you need help with anything else, please don't hesitate to get in touch with one of our guides who'll always aim to make sure you get the right support and info regarding an issue you may have: https://ee.co.uk/contact-ee
Thanks – CW