Eaglemoss Reviews 7,076

Never received my order at all and was charged multiply times in one day and then the order never turned up.

Gone into administration and left out copies of build the delorean, no notice from them or updates to say going under 1st and last time going threw hassle of trying to build a model ( anyone know who takes over to finish build would be appreciated)

I have the Nostromo Xl Stand broken can you a send a me base and new Mount?

out of pocket by hundreds of pounds as the company has gone Bankrupt and will now no longer complete my orders..

I made an order 8 months ago, the company has ignored my emails and i have no idea if it will ever arrive. This is a scam

Absolute trash of a company!

I’m halfway through a build and they stopped sending me anything but still took payments. Tried calling, tried emailing, all with no answer. Found out later through various websites that they have gone bust!

Absolutely disgraceful! I’m not alone in this, they have robbed other people and not contacted them in regards to their orders or what’s happening within the company. They should be ashamed of themselves but I doubt people like that feel shame.

Avoid avoid avoid !

Have a Star Trek XL collection. Sent my first ship (Akira Class). Then nothing but excuses and excuses on Facebook, then they deleted the FB account.

Two years on, still nothing at all. Don't believe the responses--they are all lies.

AVOID IT!
Order paid and never sent, refund asked and never received. DO NOT ORDER FROM THEM!!!!

I ordered from them 6 months ago and despite numerous requests I made during that time, I received no response. I am aware they are going out of business, but even 5 or 6 months ago they could have responded.

They went out of business and my husband has 3 incomplete builds. This company is trash. I can’t believe how much money we shelled out monthly and now there are 3 incomplete projects. They didn’t even email their customers to let them know.

23/02/2022

Pre-Ordered an item, I would like to imagine it has arrived by now, but Eaglemoss cut contact with me after taking the money.

I have tried to contact them to no avail, I imagine just like with my email I will receive another automated response.

Take my experience for what it is but I do not recommend Eaglemoss.

BAD BAD BAD that's all i have to say i've been totally ripped off by eaglemoss.
started the (legend of Batman series) then they extended the series (no notification) that's because they were running 20 odd books behind in my subscription they kept taking the money just no books.
i rang, emailed and did everything right and they just straightout lied.
now i'm 78 books into a 120 odd series with no prospects of ever getting my money back or the remaining books.
and if anyone decides to sue or create a class action against these scum bags let me know and i'm in.

Gone bust without warning customers who had over £425 in preorders, so no way i could get my money back, and now my Credit card won't cover it as it is over 180 days.
Thanks Eaglemoss for ripping me off and many others.

I ordered an item off eaglemoss two months ago and I have yet to receive it.
At the time of ordering it was in stock and to be delivered within 6 working days.
This was a birthday gift for my partner back in july.
I still have not recieved this item, I have tried emailing my details to the email address advised and I have not had a response.
Very disappointed

Glad I checked this review site. I feel for those whose 'build a model' subscriptions have run dead. They owe me for recent orders but thank Heavens it is only more stuff! Very sad. Hope we get refund's or a swap from Zavvi

Hi people,does anyone know what's happening despite the company going into administration with all the payments and part models we have,I'm stuck with part of the Titanic build can anyone advise....thankyou

For those that don't know, the company has gone bust. I had been building the Enterprise D for quite some time and only got half way through it and over the last couple of months or so their operating practices had been really questionable. They had started charging and delivering every 2 weeks rather than once a month. Once I put them right on that, they sent me a part that was damaged and since asking for a replacement they went dark. Now I know why. This is really frustrating since this subscription has cost me at least 600 quid thus far for what will now always be an unfinished model. Real shame since it was a high quality build.

I started this Back to the future build with Eaglemoss, and right now i deeply regret parting with any money at all. I get my parts delivered, Have had a few delivery issues and have had to wait like 6 weeks the longest. Same old excuse when emailed or phoned, waiting on supplier. I received issue 59 back in mid Feb... no parts, so 5 months on i have had all issues up too 103 with parts or some missing and had them replaced, but still no parts for issue 59, hence cant continue with my build. I am so fed up that this will be last time i bother with this Company. Don't waste your money with them, i wish i hadn't !!

Eaglemoss are a complete waste of time. Ordered a (Star Trek) model last October, and there's always an excuse why its not sent when I email them every few months.

They constantly sent emails advertising new items, but never delivered the one and only item I ordered 10 months ago!

Now they have gone into administration, which is no surprise, so hoping to get a refund at some point. I would recommend everyone requests a refund for their items before its too late!

I like how they only reply to the positive reviews, but ignore the complaints...

Something is up with the company, my orders are just sitting there or something and I’m not getting money back from the company who doesn’t respond to calls or emails at the moment, ordered in june.