Discountexperts Reviews 6,657

TrustScore 4 out of 5

3.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide variety of goods available on the site, often at sensible prices. The ordering process is generally considered easy and straightforward, with clear on-screen prompts and payment steps. Many consumers highlight the value for money, particularly on items like mattresses and pillows. Some people report that the goods are of high quality and match the descriptions provided. However, some consumers have reported ambiguous experiences with delivery and order processing, with opinions varying significantly. A few consumers find the voucher system confusing and would prefer postage to be included in the initial price. Some reviewers have also expressed concerns about the contact, noting slow responses from customer service.

Based on these reviews

Rated 4 out of 5 stars
Invited

The items are great and a really good price. It comes up on wiidco and TopCashback automatically every time but then always gets declined with no reason,

Company replied

Rated 4 out of 5 stars
Invited

I have recieved my 6 feet Orthopedic mattress ordered last Mondy,15th of September,2025,which just arrived at about 10:00 am, the 19th of September. I am in London,UK It's great. I was asked to wait... See more

Company replied

Rated 4 out of 5 stars
Invited

It was easy to order, although not quite sure why they use a voucher system. So far so good I am eagerly waiting delivery

Company replied

Rated 4 out of 5 stars
Invited

First order cancelled after a long wait. Credit applied by discountexperts. Second order made and still waiting for delivery which should be early next week. Surprised I had to pay trading for postag... See more

Company replied

Rated 5 out of 5 stars
Invited

I purchased an item but I think it was faulty. I contacted the company Discountexperts to report the problem and requested a return and refund. I this before the 14 day window. Their response was exce... See more

Company replied

Rated 5 out of 5 stars
Invited

Bargain but not sure when you order then , says done then day or so it's saying redeem and looks like l to reorder plus pay again say redeem your your voucher . I have not received goods yet moneys... See more

Company replied

Rated 5 out of 5 stars
Invited

I ordered a raincoat for myself but put wrong size in so I gave that to my daughter which was great because of the weather at the moment. She loves it so I have reordered one for me with correct size

Company replied

Rated 5 out of 5 stars
Invited

I took delivery of a Chromebook laptop which turned out to be unsuitable for my specific needs and I decided to return it to the supplier. Discountexperts Customer Service contacted the supplier and... See more

Company replied

Rated 5 out of 5 stars
Invited

I recently had a problem installing some software I bought. I contacted customer support for help and Taya was fantastic. My emails were promptly answered and Taya contacted the software company on... See more

Company replied

Rated 5 out of 5 stars
Invited

Very pleased with my purchases so far. Prices are excellent and the quality of items are good. Great to know you can trust this way of buying and guarantee that returns can be made easily if necess... See more

Company replied

Rated 5 out of 5 stars
Invited

I have not received my item yet, as I live in N.I.but I have found them very good over the years, only on one occasion when I bought a mobile phone, which I could not use the Internet on, as it had th... See more

Company replied

Rated 5 out of 5 stars
Invited

There's always a wide variety of goods offered on the site and I have bought several items over the years. I always check if I can buy cheaper elsewhere, but so far I have always come back to Discou... See more

Company replied

Rated 3 out of 5 stars

I would like to add a couple of comments, I bought a laptop and after a long wait I had to email them about it not being delivered, after I did that it turned up. Going on from that the things I... See more

Company replied

Rated 4 out of 5 stars
Invited

I find the whole process straightforward and easy. Select your item along with size/colour/etc. Send off the order, and on the email confirmation, pay the postage fee/coupon. The confirmation to h... See more

Company replied

Rated 3 out of 5 stars
Invited

The Discountexperts system is flawed, I've had no end of problems with an order that took around 5 weeks for delivery. I couldn't contact the seller, I had to go through DE. I'm of an age that I can't... See more

Company replied

Rated 3 out of 5 stars
Invited

I was impressed with the discount and the nominal delivery charge. It was easy to buy my voucher and redeem it.The goods were dispatched quickly as well. I’m just very disappointed that the goods were... See more

Company replied

Rated 3 out of 5 stars
Invited

I would. Prefer he postage br included in the 0rice. I find the postage a bit expensive compared with other sites. As my item has not yet arrived, I think it is difficult to comment further. Having... See more

Company replied

Rated 5 out of 5 stars
Invited

Yes, very good service, item, waterproof jacket exactly as advert and YODEL delivered in exact time slot they said... Thanks Donald Newis

Company replied

Rated 3 out of 5 stars
Invited

The web pages always go back to the beginning when selecting an item so have to rescroll to find place. Prices are confusing and would be better if vouchers was the note of postage paid per item. Al... See more

Company replied

Rated 4 out of 5 stars
Invited

I was quite pleased with the presentation and description of my prospective purchase but then I had to redeem the voucher. This was an unnecessary level, if the item and payment was agreed why introdu... See more

Company replied

Rated 4 out of 5 stars
Invited

Easy to order voucher sent quickly but no real instructions . I asked the customer service but they didnt respond. Still Now I know how it works I will use again

Company replied

Rated 3 out of 5 stars

I bought and ordered a laptop July 27th, Cost £79.99 still not arrived, I have a screenshot of the purchase as well. Had no communication from them as to if its out for delivery or anything. Yest I... See more

Company replied

Rated 5 out of 5 stars
Invited

Thank you Taya and Emma for your prompt support from Discount Experts. Had a problem which was not because of Discount Experts. It was related to a merchant they referred to in one of their discounts.... See more

Company replied

Rated 5 out of 5 stars
Invited

… can find all stuff wanted … and like … and feel at ease … with prices … can afford … give mind and heart with peace and joy … to stay and looking for … for others stuff … and explore… to find new id... See more

Company replied

Rated 4 out of 5 stars
Invited

The prices are great, even adding the postage, but it is disappointing that TopCashback is o Feared automatically for me, yet every purchase is declined.

Company replied

Rated 5 out of 5 stars
Invited

Excellent range of products, with good descriptions and graphics. Easy ordering process which is quickly acknowledged. Goods arrive shortly after the order and are well packaged.

Company replied

Rated 3 out of 5 stars
Invited

The offers are good and this is the second time I have ordered something. However, it is not clear at first that after ordering you then have to accept and pay for postage and so the first time I did... See more

Company replied

Rated 2 out of 5 stars
Invited

I think the amount of postage is excessive and should be clearer. I made my payment and was then hit with another £10 to receive my goods! If it comes first class, I will accept it, but it states 7 da... See more

Company replied

Rated 5 out of 5 stars
Invited

This is my first time using this company,and when the goods were arrive would be better asking me The payment system was very easy thank

Company replied

Rated 2 out of 5 stars

Bought a MS Office 2024 license which when trying to redeem is invalid on the third party site. Lets see how my refund works.....

Company replied

Rated 5 out of 5 stars
Invited

Fabulous service, easy to navigate, claimed voucher and placed my order, couple of days later text to say delivery following day giving a 3 hour slot. Excellent mattress deal, good quality and definit... See more

Company replied

Rated 5 out of 5 stars
Invited

very good experience to make an order straight forward following on screen prompts easy payment steps.So far so good it will be interesting when my order arrives

Company replied

Rated 5 out of 5 stars
Invited

Good Company who keep you informed as to how the delivery is progressing. Never had any problems with Discount Experts and their goods are of a high quality.

Company replied

Rated 5 out of 5 stars
Invited

Very nice and easyAnd very good discount. fast delivery I recommend to everyone

Company replied

Rated 5 out of 5 stars
Invited

I have recently ordered and paid for 4 items from you. Sadly, PayPal have refused to pay for the shipping, so I am nearly £100 out of pocket. I have been having problems with PayPal since last summer,... See more

Company replied

Rated 2 out of 5 stars

I bought a FitPro Bluetoth Fitness Tracker watch for my daughter's birthday. it finally arrived but no instructions, so a present was ruined. Has anyone else got one and can tell me how to c... See more

Company replied

Rated 4 out of 5 stars
Invited

Easy to order & items delivered quickly. Just have to remember to redeem voucher which has payable postage cost.

Company replied

Rated 5 out of 5 stars
Invited

Purchased Bamboo pillows at a very good price.. The pillows arrived & felt pretty good.. felt like they were filled with parts/bits of 'sponge' not as a whole or singular piece. Used for a campervan,... See more

Company replied

Rated 5 out of 5 stars
Invited

First time I have used them Item came no problem the price are great so hope to purchase from them again

Company replied

Rated 4 out of 5 stars
Invited

it was quick and fast. The only problem is if you order more than one you have to pay double the postage, which is a shame really cause, it’ll get posted at the same time. And in the same packet as we... See more

Company replied

Rated 5 out of 5 stars
Invited

very easy to use with quick no messing purchase options. delivery is quick and hassle free

Company replied

Rated 2 out of 5 stars
Invited

i purchased 2 small greenhouse's 2 arrived all good, and then we were told that 2 more were on their way 1 on the 04/09 and a second one on the 05/09, which i am waiting for now 15.34. How do i send... See more

Company replied

Rated 5 out of 5 stars
Invited

Customer service is great. They respond very quickly and questions are answered promptly

Company replied

Rated 4 out of 5 stars
Invited

Web site was quite straightforward but £5 for each item delivered I think is a bit expensive

Company replied

Rated 5 out of 5 stars
Invited

Happy with my purchase. Delivered on time and kept up to date when parcel would arrive.

Company replied

Rated 5 out of 5 stars
Invited

The whole thing is easy to do. It is also quick to do. I have used this many times before and hope to use it many more times in the future.

Company replied

We perform checks on reviews


Company details

  1. Coupon Service

Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 3 out of 5 stars
Invited

The problem is with Evri delivery…

The problem is with Evri delivery company. Still waiting for my order even though I paid delivery charge. Claire in Customer Service has been brilliant following up and giving me updates. And this was my first order with Discount Experts.

October 3, 2025
Rated 4 out of 5 stars
Invited

The items are really good

The items are great and a really good price. It comes up on wiidco and TopCashback automatically every time but then always gets declined with no reason,

October 8, 2025
Discountexperts logo

Reply from Discountexperts

Thank you for your feedback, we are happy that your experience has been positive.
Best regards,
Discount Experts

Rated 5 out of 5 stars
Invited

Very nice and easyAnd very good…

Very nice and easyAnd very good discount. fast delivery I recommend to everyone

October 7, 2025
Discountexperts logo

Reply from Discountexperts

Thank you for your feedback, we are happy that your experience has been positive.
Best regards,
Discount Experts

Rated 1 out of 5 stars
Invited

Conned Felt mis lead on the process

Felt mis lead on the process
Paid for the item and only then found out I had to pay extra for postage
It should of been made clear on the first payment which is wrong
Please do not use this company

October 7, 2025
Rated 5 out of 5 stars
Invited

Excellent Customer Service

I purchased an item but I think it was faulty. I contacted the company Discountexperts to report the problem and requested a return and refund. I this before the 14 day window. Their response was excellent, followed their instructions and they arranged collection. Everything went smoothly, I received my refund within 7 days of purchase. Thank you and would recommend on customer service alone. Well done! Impressed with your customer service department and would recommend people to buy from this company.

September 21, 2025
Discountexperts logo

Reply from Discountexperts

Thank you for your feedback, we are happy that your experience has been positive.
Best regards,
Discount Experts

Rated 1 out of 5 stars

No rectification action

Complained on 16th September re tge garment ordered not being the right size.
They replied within 48 hours saying they would email.me to rectify situation.
It is now 4th October and still waiting for them to contact me.
I think this 48 hour reply guarantee is just a ploy to.make them look good as there is no substance to it.

September 16, 2025
Unprompted review
Discountexperts logo

Reply from Discountexperts

Thank you for sharing your feedback.
We'll be in touch with you via Trustpilot shortly.
Best regards,
Discount Experts

Rated 5 out of 5 stars
Invited

The whole thing is easy to do

The whole thing is easy to do. It is also quick to do.
I have used this many times before and hope to use it many more times in the future.

October 3, 2025
Discountexperts logo

Reply from Discountexperts

Thank you for your feedback, we are happy that your experience has been positive.
Best regards,
Discount Experts

Rated 5 out of 5 stars
Invited

Easy to use.

Easy to use & order. Quick deliveries.

October 1, 2025
Discountexperts logo

Reply from Discountexperts

Thank you for your feedback, we are happy that your experience has been positive.
Best regards,
Discount Experts

Rated 5 out of 5 stars
Invited

The hooded raincoat is really good

I ordered a raincoat for myself but put wrong size in so I gave that to my daughter which was great because of the weather at the moment. She loves it so I have reordered one for me with correct size

October 1, 2025
Discountexperts logo

Reply from Discountexperts

Thank you for your feedback, we are happy that your experience has been positive.
Best regards,
Discount Experts

Rated 4 out of 5 stars
Invited

It was easy to order

It was easy to order, although not quite sure why they use a voucher system. So far so good I am eagerly waiting delivery

October 3, 2025
Discountexperts logo

Reply from Discountexperts

Thank you for your feedback, we are happy that your experience has been positive.
Best regards,
Discount Experts

Rated 5 out of 5 stars
Invited

Great Prices on all items

First time I have used them Item came no problem the price are great so hope to purchase from them again

October 2, 2025
Discountexperts logo

Reply from Discountexperts

Thank you for your feedback, we are happy that your experience has been positive.
Best regards,
Discount Experts

Rated 5 out of 5 stars
Invited

Happy customer

Happy with my purchase. Delivered on time and kept up to date when parcel would arrive.

September 17, 2025
Discountexperts logo

Reply from Discountexperts

Thank you for your feedback, we are happy that your experience has been positive.
Best regards,
Discount Experts

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look