Direct Fabrics Reviews 2,203

Excellent service and quality of the curtains was great. Thoroughly recommended. All questions were answered very quickly (thank you Jane!) and delivery was speedy.

Outstanding customer service. I needed accurate advice and got it quickly through web chat - they responded quickly and accurately answered my questions - even detailed info about sizes in cm and prov... See more

One of the few businesses where you can actually communicate with someone by phone these days which was very refreshing. Very quick responses, knowledgeable staff and a ‘can do, will do’ approach. Al... See more

Direct Fabrics - amazing! I wanted a very specific curtain as a room divider. My experience with them went from easily getting free fabric samples, to talking twice with the very friendly and knowledg... See more

The measure of a good company is really how they respond when things go wrong. We ordered two curtain tracks, one of the plaster-in and critical path for plastering on our renovation. They arrived o... See more

Fantastic service, ordered online over weekend. Then had a query so rang on Monday morning, call answered within seconds and query resolved. Order arrived promptly. Great quality product exactly as de... See more

Excellent experience. Purchased fineline curtain tracks, very good product, fitted into a bay window perfectly with four bends. The customer service was yet again top notch, they were out of stock for... See more

My experience with this company was fantastic. We had a very tight deadline with regards to getting the curtain made with a school production only two weeks away. My contact Jane at the company was un... See more

Wow! I’m stunned, having ordered fabric yesterday afternoon I really didn’t expect it to arrive at my door at lunchtime today. What efficiency. I’m really impressed by this company, no wonder they... See more

Prompt and effective quote and easy ordering online with a quick deivery fitted our needs spot on. Having caused damage ourselves during fitting a swift replacement part got us goig in quick time. L... See more

Ordering online was very unsatisfactory ( no info on prices, minimum length, I couldn’t correct delivery address etc.) but speaking to Jane Lovell was helpful. Having been told one of the fabrics was... See more

Flawless customer service and an excellent product For my extension project, I discovered I needed a ceiling curtain track within a couple of days or it would be too late to include in the project.... See more

Direct Fabrics were very efficient and customer focused. I asked for two samples of blackout fabric which arrived within a couple of days. A quick telephone call answered my questions. Impressed by th... See more

This is a company to do business with. The quality of the material is first rate, with an excellent colour and fabric choice. The curtains fit the brief of being a thermal and acoustic room divider... See more

I ordered some sample fabrics from them, intending on making my own curtains. They have a wide range of fabrics and accessories needed to make curtains. They were very prompt in responding to querie... See more

Our new curtains are now up in our village hall- Direct Fabrics have been amazing n extremely patient with us… They look perfect- the fabric , the quality, the price , the measurements- Everything i... See more

What a fantastic service, from point of contacting them with my query to supplying the curtain track for a medical room to informing us of day and time of delivery. Can't fault this company and even... See more

Very swift response time for quotation and queries. Excellent customer service. Delivery was well within the stated timescale. Reasonable price. And the bonus was that the curtains were delivered rea... See more

Great after sales service. A few years after buying curtains I decided to get some extra fittings. The service was fast, friendly and efficient with useful advice on how to achieve the best result.

Customer servce was excellent, deserving 5 stars. However, the product was in my opinion poor. Hence the 3 star rating. e.g. The instructions for assembling and fiixing the curtain rail... See more

It was great to speak on line to an actual person and not AI!! And I was happily surprised that they could send out samples of the actual curtain pole. They arrived quite quickly, unfortunately they... See more

Direct Fabrics are first rate experts at what they do. Jane and the rest of the sales team were fantastic - communicating promptly and providing advice and suggestions. Everything shipped when... See more

Happy with our custom MIMAS curtain from Direct Fabrics. It looks great, and the acoustic blackout lining does help reduce noise and light. The team was easy to deal with, and the whole process was sm... See more

We had a problem with one window roller blind (1 of 3 in the room) and on visiting Direct Fabrics they were very friendly and professional giving excellent customer service. We explained the problem,... See more

Website simple to navigate, great choice of curtain rails and available sizes all at a very reasonable price, ordering process was easy, confirmation email with delivery details received on complet... See more

Ordering was easy over the phone. There was a slight hick-up receiving payment but once cleared the curtains were made and dispatched quickly. The curtains are as ordered - good quality and well made... See more

Lizzie, Alana and the Customer service team went out of their way to help me when I got into a tangle of my own making. It's rare these days to find a company who provide a great service and g... See more

Great customer service very helpful and easy transaction Quick delivery and got what we ordered = great company

Curtains are thick and well-made. They do give some sound reduction, although not quite enough to eliminate the engine excessive noise from the train-cleaning works next door to me.

Had just what I was looking for at a fantastic price and Jane from Customer Services made sure everything was ordered easily and correctly. Super speedy delivery.

I've purchased double width blackout linings from Direct Fabrics on several occasions. The quality is excellent, well packaged and super fast delivery too. The last batch arrived the day after orderin... See more

Curtain rail purchased. Lots of support to choose the correct rail as is unusual fitting. Delighted with purchase. It works well.

Great communication, really good price.. and great quality.....and when the fabric was delivered it was double wrapped.

Excellent customer service. The lady i dealt with was extremely helpful and efficient and generally very nice. The 2 acoustic curtains i bought are great quality and seem to work.

Prompt and helpful advice, fabric samples sent and a quality product delivered. Helpful instruction videos on the website

My order was delivered as promised. Very happy with the service.

Product exactly what I needed, very quickly delivered and professional comms throughout.

Top Quality product delivered in perfect condition by DPD. Easy to fit. Works perfectly.

Exceptional service,high quality and great communication and help.Would recommend to the professional or the general (without a clue )like me SUPERB !!

Prompt delivery. Well packaged. Great quality fabric.

I'm really pleased with the blackout curtain fabric that I've just bought. I found the company's website very clear and informative - lots of fabric colour pictures, alongside dimensions and calculat... See more

I needed a sound proof curtain so I found Direct Fabrics on the internet. I found their staff very helpful in every way from start to finish with their advice. I received my curtain today and the pro... See more

Direct Fabrics were very helpful through all stages of our order, from ordering samples through measuring up and delivery. The curtain is perfect, it is a doorway in our 200 year old cottage and an... See more

Hi, We moved in recently into or new flat, we have triple glazing but it wasn't sufficient for me as we live next to a busy road in London, so i wanted to have acoustic/blackout curtains i looked onli... See more

I ordered audible blackout curtains for bedroom, from beginning to the end of process great service. Really good communication throughout. The curtains are well made and a lovely product. Materials ar... See more

Amazing example of customer service! Mia went above and beyond to help me! I had a lot questions about curtains and sound insulation and wanted to know if they could make a curtain with different fabr... See more

Alana was super helpful and very quick to answer any questions. Curtain (fineline) track arrived very quickly and although I haven't had time to install it yet, it looks fantastic, the hooks run very... See more