Australia Post Reviews 1,478

Abysmal Service & Customer Service.

I have been buying wine direct from wineries since the mid 1980s, and from online retailers for over 20 years.

In that time, I have usually had good service from AusPost.

Sadly, I can no longer make that statement.

Twice in the last year I have had my purchase from a Yarra Valley winery damaged in transit.

Twice in the last 2 weeks, my purchases have been damaged in transit.

In every case, the shipments have made it all the way to my local depot (Narangba) before damage is either identified or occurs.

Once is an accident. Twice is coincidence. More than that, with the same depot in play, is a pattern.

Tracking allows me to identify when things go awry. Yesterday, the trigger to alert me was a recorded 'customer enquiry' l7sted on the journey. I didn't lodge an enquiry. A check with the sender confirmed they hadn't either.

So it's then get on the phone time - and the obscene frustration at a circular, obstructive customer service/complaints process.

If you finally get a human to speak to you, they can't answer questions, can't provide updated information, or seek.to blame the sender. I was flabbergasted to be told the sender probably didn't know how to pack the consignment to minimise risk of damage. I had to point out the realities to the young lady - The winery has been operating since the 1960s. They have been sending their products around Australia for 60+ years, so probably figured out how to pack their product. Add the fact that every incident has involved the same facility... well, joining dots is not hard.

Both the sender & I have advised we want delivery to be completed, so we can sort out replacement options directly - and to save the sender being charged freight costs for return of the delivery (because AusPost won't own the damage & inconvenience caused).

That I have to write a review on a 3rd party site, because the AusPost site doesn't allow for reviews speaks volumes about their corporate morals & responsibility

It’s painfully slow and the delivery 📦 was delivered to next door regardless the label was printed correctly and my house number was visible from the moon now I have put an extra large number on the fence but I’m not sure if it will help as they still have to read the label on the package

Lost all 15 items I sent on the same day. Response from Auspost that its not possible and its my fault. Out of pocket a lot of money because of this.

I recently sent an Express Post parcel with next-day delivery because my client urgently needed it by the following day. Unfortunately, it was not delivered on time.

When I contacted customer support, I was advised that Australia Post had failed to dispatch the parcel from Sydney to Melbourne, a serious oversight for a guaranteed next-day service.

The only resolution offered was a refund of $16.17, which hardly compensates for the inconvenience or the impact on my client relationship. There was no clear explanation, accountability, or escalation pathway provided, just a refund and an apology.

For a national service that promotes reliability and speed, this experience was deeply disappointing. Their system is too rigid and cumbersome to resolve real-world problems, especially for businesses that depend on timely delivery.

Lodging a general complaint about poor parcel delivery services out of Fyshwich sorting facility is near impossible with Auspost. Parcels are held at Fyshwich for days without any movement ( as per tracking). Why is the Fyshwich facility so inefficient? Parcels move more quickly to Fyshwich from interstate than they do within Canberra. What’s up with Fyshwick?

What a joke of a company. Run by the government witch means it's run by hillbillys next day delivery more like next week or when we get it to you. Waiting for medication hope I don't die before they come. Well then I would have to deal with this

Multiple times they have "attempted delivery" by not even coming to my house. someone is always home in my house, no photo showing that they were actually at my house, no "we missed you" card and I was at home all day on the occasions they claimed to have attempted delivery.

Dont complain about Australia post as they are very VINDICTIVE and will send your mail all over the countryside. Last week I comolained about the terrible service where postman left my oarcel in view of st. By time i got home parcel was stolen. Postie could have takem 1 or 2 more steps and hidden parcel near front door. And remember I track everything I buy. Unfortunately Australia post dont employ decent people!
My parcel was due for delivery. I track everything! So seeing my parcel was at my local sorting centre, I knew 2 days max and I'd have my parcel. But then it got sent to Kempsey (5hrs drive north). Ok so that could have been a mistake. Notifications tell me its back in Sydney. Then it seems to go from my local sorting centre (again) to this time down the coast over an hour away. You think im stupid and dont keep track of my post? Highly mistaken! Do your job right for once!🤬

Posties always lie that they attempted delivery. I was at home for multiple deliveries, and the claim is that they tried to contact, which never happens. I'm then notified to pick up from the post office, which is deep inside a hospital with paid parking. This has happened more than 10 times in 4 years, I've also reached out to Australia Post, they seem to be apologetic, but no major changes.

I don't know how these people work nationally, but internationally... unbelievable. I always thought this problem happened more often with Australia and Austria, so I wasn't worried about the parquet being sent the wrong way. I even wrote them an email, but they didn't feel responsible for my problem, just like the USPS. Now Australia Post has attempted delivery in their country, even though the parquet says Lower Austria... Now I apparently have to wait another two months for the parquet to arrive (if it arrives at all), and it will most likely break because it's fragile. Great work... really.

Australia Post by blaming customers, calling them when they wanted email responses, bad delivery, incorrect tracking etc etc is not showing kindness and respect to their own customers and forget complaining to The Postal Industry Ombudsman as they have provided evidence they well side with Australia Post.

Even those I have a parcel locker mentioned on my Australia Post account that is easier and convenient for me, Australia Post didn't delivered another parcel to the parcel locker but delivered it to an inconvenience Post Office that is not even mentioned on my Australia Post account.

Another thing that doesn't make sense, they can't deliver to your local Post Office for certain items, but if you are not at home they well deliver it to the same post office they can't deliver to? 🤔🤔🤔

This organisation is incompetent. They can't even follow their own processes. Time that the minister got involved and investigated them. Poor performance on a grand scale. Closed my complaint 6 times with no resolution.

Auspost locker what a joke. they simply stop the clock for undelivered packages.
email received package in the locker in cockburn P/O no locker number provided and unable to locate the package after spending one hour.
Hi Nicholos,

We are reaching out you from FreeStyle Customer Care. Your tracking number for your recent order is Z2XZ92649659. If you need further assistance, please reach out to us.

Hi Nicholos,

We are reaching out you from FreeStyle Customer Care. Your tracking number for your recent order is Z2XZ92649659. If you need further assistance, please reach out to us.

Kind regards,

Australia post wouldn't deliver my parcel as it was Friday afternoon near knock off time. So they made me go in store on Monday to collect the parcel i paid postage to my address for.

I live 2 hours North of Brisbane, in the hinterland. All my post therefore goes by way of Toowoomba (100km away) to my local post office in Yarraman. My complaint is that it takes a parcel 3 days to get to Toowoomba from Brisbane, and another 1-2 days from Toowoomba to Yarraman. Up to 5 days in total to reach me. I'm 70, so do not want to drive to Brisbane and back to collect my parcels. So I have decided to do everything in my power to find alternative couriers. Very sad for an Australian icon like Australia Post - but all good things come to an end, sometime. And that time is coming for Australia Post.

Australian Post’s service is absolutely ridiculous especially the service they rely on, StarTrack. It’s a joke of a delivery company that pretends to attempt deliveries, claiming they couldn’t find the recipient or that the address was wrong, when the address is clearly written multiple times and perfectly correct. They get paid to provide a delivery service, yet they don’t even bother to try. Packages could easily be left in the designated parcel box at every mailbox, but instead they make excuses and force customers to waste their time. This is not just poor service, it’s pathetic. Strongly not recommended these people pretend to deliver but never actually do their job.

What is the matter with AU Post? About time we were compensated for poor service. Why bother with expected delivery dates. My package simply had to go from Brisbane to Gloucester, BUT NO, it spends 5 days at Chullora in Sydney, then goes to Newcastle, is sent back to Sydney, then onto Tamworth? Spends the weekend there, then back to Sydney, Newcastle again, and finally arrives at Gloucester LPO. That's just one example of the constant delays with virtually every item sent out with this Un-organised mob of clowns. Surely a class action or something against them. They are allowed to continue without consequences, as as such, will continue to provide poor service. And the pure arrogance of the customer service ''Brush-off Squad''. Pathetic!

Service is slower than it was 25yrs ago !

Rude, arrogant THIEVES! The posties are really nice and friendly! The phone staff are condescending, treat customers like dirt especially the bloke I spoke with yesterday! Not my fault you ain't getting any at home, so why take it out on me???

which I have been waiting for since June 30th, 2025. Today is August 15th, 2025, and despite my repeated attempts to resolve this matter, there has been no meaningful progress.

As the receiver of this parcel, I am extremely disappointed with the lack of assistance and resolution. I have contacted:
• The boutique I ordered from, who confirmed that the parcel remains in Australia Post’s possession. They have stated they cannot provide a refund as the package has not been returned to them, and that the responsibility now lies entirely with Australia Post.
• My local post office, where the delivery address is located, who confirmed they cannot retrieve the parcel on my behalf as they are not authorized to do so.

This issue began when Australia Post attempted delivery after the local post office’s operating hours, resulting in a failed delivery. It is your responsibility to ensure delivery is attempted during business hours, and this oversight has caused the ongoing problem.

Since then, I have:
• Tried calling multiple times, no one answers.
• Attempted to use the online chat function, it does not work on phone, laptop, or iPad.
• Sent emails, responses take weeks, and when received, they do not offer solutions.

I requested a redelivery during correct operating hours, but this was refused. Instead, I was told to collect the parcel myself, despite the fact that I am currently overseas. My local post office has confirmed they cannot collect it for me. Since I paid for delivery, I have the right to request a reattempt. I have reviewed Australia Post’s rules and regulations, and there is no mention of refusing a redelivery in such circumstances.

Additionally, in response to my complaint, I was told this issue occurred because I did not select “signature on delivery.” However:
• I was not offered this option during the ordering process.
• Even without signature on delivery, it remains your responsibility to ensure successful delivery attempts during appropriate hours.

At present:
• I cannot receive my order because Australia Post refuses to reattempt delivery.
• I cannot obtain a refund because the parcel has not been returned to the boutique.
• The parcel remains in Australia Post’s possession with no resolution offered.

This entire experience has been highly unprofessional. I have never encountered such poor service from any other delivery company worldwide.