I recently sent an Express Post parcel with next-day delivery because my client urgently needed it by the following day. Unfortunately, it was not delivered on time.

When I contacted customer support, I was advised that Australia Post had failed to dispatch the parcel from Sydney to Melbourne, a serious oversight for a guaranteed next-day service.

The only resolution offered was a refund of $16.17, which hardly compensates for the inconvenience or the impact on my client relationship. There was no clear explanation, accountability, or escalation pathway provided, just a refund and an apology.

For a national service that promotes reliability and speed, this experience was deeply disappointing. Their system is too rigid and cumbersome to resolve real-world problems, especially for businesses that depend on timely delivery.