I ordered a dress 12/10 /25 and even…
I ordered a dress 12/10 /25 and even paid for express delivery. It’s been 5 days and the dress hasn’t been dispatched. I have contacted Club London and haven’t heard anything.
I’m disappointed as the function is coming up.
Reply from Club L London
Hello,
I'm so sorry to hear this and completely understand your frustration, especially with your event coming up.
We’ve experienced a delay due to a recent technical issue, which unfortunately affected some express orders, including yours. This isn’t the level of service we aim to provide, and I sincerely apologise for the inconvenience caused.
I've located your email and have followed up with you directly to get this resolved as quickly as possible. Please know we're doing everything we can to ensure your order gets to you without further delay.
Thank you for your patience, and again, I’m truly sorry for the trouble.
Best regards,
Shannon,
Club L London