Classic Cottages Reviews 621

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for providing relaxing and memorable holidays in well-equipped and beautifully maintained cottages. People appreciate the attention to detail, modern amenities, and cleanliness of the properties. The booking process is described as easy and straightforward, with friendly and helpful staff available to assist. Consumers highlight the excellent locations, often near scenic views, beaches, and local attractions. Many reviewers mention the added touches, such as welcome packs, fresh flowers, and dog-friendly accommodations, which enhance their overall experience. The positive and efficient service provided by the company is also frequently mentioned, with many expressing their intention to book with them again in the future.

Based on these reviews

Rated 5 out of 5 stars
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My experience with Classic Cottages was great from the initial booking right through to my stay. The property was absolutely beautiful, clean and well equipped. There was a 24 hr number and a local h... See more

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Rated 5 out of 5 stars
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Mount view Safari tent in Ludgvan is an amazing place to spend a holiday. Stunning location and provides everything you need and more . Very clean and has a very caring and passionate owner who cares... See more

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Rated 5 out of 5 stars
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This was a last minute booking for us, this was a great experience. Disabled friendly ( one step into shower) wide and spacious throughout. Garden is secure for your children and pets. Great touch... See more

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Rated 5 out of 5 stars
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Our first visit to cobbles point at Bigbury on sea ,wow what a great location and fabulous views couldn’t have asked for more perfect 👌 thank you Howard and Sandra martin

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Rated 4 out of 5 stars
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We had a wonderful stay in this lovely apartment. The location was absolutely perfect — everything you could possibly need was right on the doorstep, from shops and restaurants to easy access to l... See more

Rated 5 out of 5 stars
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We had an excellent holiday at Rowes Cottage near Mullion, Cornwall. It is a single storey cottage, very well fitted out and with excellent views over the fields to the sea in the distance. Booking vi... See more

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Rated 5 out of 5 stars

Orchard Lee Cottage, Musbury. The company is: Classic Cottages. Excellently furnished, decorated, and dog friendly, with large bedrooms and new en suite bathrooms. . Tranquil village location, near c... See more

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Rated 5 out of 5 stars
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The Studio (Cottage) is a modern twist on rustic charm. The owners have created one room accommodation which is just perfect for a short stay, or weekend away located in stunning countryside. C... See more

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Rated 5 out of 5 stars
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Everything about Pengelly Manor was excellent. Its central location is ideal for both Cornwall and Devon and is equidistant from both coasts. The ‘cherry on the cake’ for us was meeting Reg,... See more

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Rated 5 out of 5 stars
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I had a wonderfully restful break at Sammi's Freight Train. The 'truck' was a cosy, quiet little haven with beautiful views over the field to the hills beyond and I was very comfortable there. Friendl... See more

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Rated 5 out of 5 stars
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Great company, with fantastic cottages. Have been with them for years, not had a bad property. Latest one The Haven near Port Isaac was outstanding. Easy booking procedure, great customer services the... See more

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Rated 5 out of 5 stars
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Just home from a great holiday in Ventnor (IOW). Great apartment, well equipped and welcome pack on arrival. Fantastic sea views and the apartment was exactly as the photos show- looking forward to m... See more

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Rated 5 out of 5 stars
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We have been using Classic Cottages for the past 5 years and they are our go-to for all our holidays in Devon and Cornwall. We have never been let down. Every property we have stayed in has exceeded... See more

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Rated 5 out of 5 stars
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Great company, Holiday house was just as described in description and photos and we had a lovely holiday in Cornwall. Classic Cottages were brilliant in keeping us updated and no issues with them. W... See more

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Rated 5 out of 5 stars
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First time using classic cottages will use again They audit and check their properties from what we can see That makes an accurate and good stay You know what you read is what you get

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Rated 5 out of 5 stars
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The alpaca hideaway offered us a unique experience. We were given privacy, in a beautifully maintained shephards hut. Tea, coffee, milk, towels, shower gel, shampoo and conditioner all supplied. The... See more

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Rated 5 out of 5 stars
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Easy to use the app or the website for booking. Also great to be able to speak to someone on the phone unlike some other booking companies. Plenty of accurate information on the app. They publish... See more

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Rated 5 out of 5 stars
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This is a lovely cottage. In warm weather the outside areas are wonderful, with views over Swaledale and the surrounding hills. In cooler weather the multi fuel stove in the sitting room makes the hou... See more

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Rated 5 out of 5 stars
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From the outset, the ease of booking, everything has been so straightforward and no problems at all. The cottage was beautifully clean , welcoming and spacious. Everything you could need was there and... See more

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Rated 5 out of 5 stars
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China Dolls House (2666) Marazion. Very restful, fantastic view of the Mount. John & Donna were very responsive to questions and very helpful. Dogs were well catered for with towel and drinking bow... See more

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Rated 5 out of 5 stars
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Spent a week in the Garden Cottage at Habton House. This is a quintessential cottage with the addition of a modern bathroom and kitchen. All the linens and products were high quality and the bed excep... See more

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Rated 5 out of 5 stars
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The Neptune apartment at Westward Ho! was excellent. You did not want for anything. Within walking distance to shops, restaurants and tea shops or just walking around the area with stunning views.... See more

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Rated 5 out of 5 stars
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From booking to start of holiday everything was straightforward. The description of our houseboat “Fortune” was accurate but even better when we actually arrived and saw it for ourselves. We stayed in... See more

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Rated 5 out of 5 stars
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The Boathouse is beautifully renovated, spacious with lovely views. It was great watching the tide going in and out and the bird life. It is well equipped and comfortable. The food service offered... See more

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Rated 5 out of 5 stars
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We spent a week at Coastview. The views were breathtaking, overlooking the sea. The house was incredibly well equipped, with everything you could need. It was a three minute walk to the beautiful,... See more

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Rated 5 out of 5 stars
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We have just returned from a wonderful week in 5 Green Edge. The location is excellent with mountain views and easy access plus all the beach and boating facilities of Anglesey. The property is clean,... See more

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Rated 5 out of 5 stars
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Seymour Barn on the outskirts of Bridport provided us with the relaxing holiday we were looking for and it is one, if not the best cottage we have stayed in with Classic Cottages over the last thirty... See more

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Rated 5 out of 5 stars
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We stayed in Hobbit Corner. Lovely cottage. Everything you could ask for. Really comfy. Beautifully styled with quality furnishings. I think we were one of the first few guests staying. Thank you so... See more

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Rated 5 out of 5 stars
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Fantastic property in a superb location and really relaxing. Immaculate and clean. No pub in walkable distance but Cornish Arms 2 miles away. White Hart inn super friendly and food good!

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Rated 5 out of 5 stars
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I stayed at Bridge Pool Cottage with a friend and we both loved it. It is a beautiful cottage with everything we needed. The cottage location is central, so it is very easy to explore Cornwall’s... See more

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Rated 5 out of 5 stars
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BEACON HILL BARN , SOUTH HARDING We had an amazing week at Beacon Hill. What a location, right on the South Downs, so quiet but not remote (5 mins to South Harding Village shop) with so many pla... See more

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Rated 5 out of 5 stars

We had a lovely couples getaway at Birdsong. The combination of beautiful scenery, peaceful location and the amnesties provided made it so special. We were welcomed upon arrival by Wendy, who showed u... See more

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Rated 5 out of 5 stars
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I booked with Classic Cottages because they are easy to get hold of and always friendly and polite. Other larger companies use chatbots and cannot be contacted easily. We had a minor issue arise d... See more

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Rated 5 out of 5 stars
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Excellent service provided by Classic Cottages and we only wish we had been able to stay longer. The property lived up to its description and more. Everything went smoothly and would thoroughly recomm... See more

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Rated 5 out of 5 stars
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Excellent cottage near our relatives in Cornwall. Well-equipped as described fully on the website. Good service before, during and after our stay. Good value and one of the best places we’ve stayed.

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Rated 5 out of 5 stars
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I have been a customer for many years and have yet to have a problem. The places they advertise are as described and. I woud highly recommed Classic Cottages. The staff are really helpful and very swi... See more

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Rated 5 out of 5 stars
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Great apartment in a great location. Easy booking process. Excellent arrival/departure instructions. Ideal for couple, within easy walking distance of bars, restaurants, supermarkets, bus and rail ser... See more

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Rated 5 out of 5 stars
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I cannot find any fault with Classic Cottages. Their admin is spot on and there is always someone at the end of the phone should you need them. The bungalow we stayed in is superb ( we have stayed th... See more

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Rated 5 out of 5 stars
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Lovely, unique property, it had everything we needed and more, very quiet, gardens are beautiful, short walk to the shore and pub. Ideal for access to the water. Highly recommended.

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Rated 5 out of 5 stars
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Glebe House - St Mawes What a cosy little cracker of a cottage! Glebe House wrapped us up in its warm, welcoming charm — like a fisherman's cottage with a big cuddly jumper on.

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Rated 5 out of 5 stars
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The cottage had parking and was only 2 minute walk to the coast. They is pubs in walking distance. A short walk to town centre. Cottage was done to high standard. Had all the equipment you need for... See more

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Rated 5 out of 5 stars
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First time using this company. Will def use again. Property home cottage in St Byran was beautiful. Communication with company was excellent and easy to book.

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Rated 5 out of 5 stars
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We stayed at Great Ash Barn near Crediton, Devon. Booked through Classic Cottages. The property was everything we wanted and more, the views over the countryside incorporating the calves,... See more

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Rated 5 out of 5 stars
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A really lovely peaceful stay in accommodation - The Dolls House, Branscombe - that is beautifully presented and maintained. Would happily recommend. Thank you everyone at Classic Cottages for anoth... See more

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Rated 5 out of 5 stars

High Tide is a great apartment to stay at in Falmouth, not only is it clean, spacious and very comfortable but it is well placed for access to the town and all the amenities' that can be found there... See more

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Rated 3 out of 5 stars

Edit: I have upgraded this review. My unhappiness was really due to the initial customer service. While that did upset me I really appreciated the response to this review acknowledging things... See more

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Rated 5 out of 5 stars
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We were very pleased with the quality of our cottage, and received an excellent service from Classic Cottages.

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Rated 5 out of 5 stars
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Wooda Holiday Park was excellent. Warm friendly welcome, excellent facilities great location. The accommodation was modern clean comfortable well equipped just perfect. Found the accommodation on Clas... See more

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Rated 4 out of 5 stars

We have booked the same flat in Seaview, Isle of Wight for the past 5 years & we cannot fault it. Booking with Classic Cottages is easy with only one error with another cottage with the same name in... See more

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Rated 4 out of 5 stars

Thank you Classic Cottages for reviewing your guidelines during COVID19. It was a pleasant surprise to hear from you but especially to have opportunity to rebook same holiday at roughly same time i... See more

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Company details

  1. Cottage
  2. Holiday Home
  3. Vacation Home Rental Agency
  4. Vacation Rental

Information provided by various external sources

Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

621 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
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Fantastic Apartment

We had a wonderful stay in this lovely apartment. The location was absolutely perfect — everything you could possibly need was right on the doorstep, from shops and restaurants to easy access to local attractions. One of the real highlights was the balcony; the views were truly breathtaking. It was such a pleasure to simply sit outside, relax, and watch the world go by.

The apartment itself was well-equipped, clean, and thoughtfully designed. However, I did have to rate the comfort slightly lower due to the mattress on the double bed in the bunk bed room. I usually sleep well anywhere and have never had issues with back pain, but unfortunately, this mattress seemed to be in need of an upgrade. I found myself waking frequently during the night and starting the day with back discomfort. Addressing this would really help make this already fantastic apartment flawless.

Overall, we thoroughly enjoyed our stay and would happily return. With just a small improvement, this place would be perfect in every way.

October 10, 2025
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Rated 5 out of 5 stars
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Excellent experience with Classic Cottages

My experience with Classic Cottages was great from the initial booking right through to my stay. The property was absolutely beautiful, clean and well equipped. There was a 24 hr number and a local housekeeper who answered my initial queries when I arrived. The beds were comfortable, and the overall care and customer experience was great. Would highly recommend.

October 11, 2025
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Reply from Classic Cottages

Thanks so much for the lovely review and we are glad to hear that you found the booking process and service to be good. Thanks for letting us know how much you enjoyed the property too. Hopefully we will see you back soon. Classic Cottages

Rated 5 out of 5 stars
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Great apartment in a great location.

Great apartment in a great location. Easy booking process. Excellent arrival/departure instructions. Ideal for couple, within easy walking distance of bars, restaurants, supermarkets, bus and rail services.

September 27, 2025
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Reply from Classic Cottages

It's great to hear that you found the booking process nice and easy, thanks for taking the time to share, and we're thrilled that you loved the property too! Classic Cottages

Rated 5 out of 5 stars
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Cobbles point holiday

Our first visit to cobbles point at Bigbury on sea ,wow what a great location and fabulous views couldn’t have asked for more perfect 👌 thank you Howard and Sandra martin

October 3, 2025
Unprompted review
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Reply from Classic Cottages

We are pleased to hear that you enjoyed this fantastic property. It is a very special with very special views. We hope we will be able to welcome you back there again soon. Classic Cottages

Rated 5 out of 5 stars
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We stayed in Hobbit Corner

We stayed in Hobbit Corner. Lovely cottage. Everything you could ask for. Really comfy. Beautifully styled with quality furnishings.
I think we were one of the first few guests staying. Thank you so much.

September 20, 2025
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Reply from Classic Cottages

We are so glad you enjoyed it. Thank you for your feedback. Classic Cottages

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Rated 5 out of 5 stars
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The perfect cottage to relax and enjoy the peace and beauty of this location.

I stayed at Bridge Pool Cottage with a friend and we both loved it. It is a beautiful cottage with everything we needed. The cottage location is central, so it is very easy to explore Cornwall’s beautiful places, from coastal walks and hamlets to St. Michael’s Mount and it was always such a joy to return in the evening to the peace and beauty of the cottage. The wood burning fire added to the lovely cosiness and falling asleep at night to the sounds of owls calling was dreamy.

I really enjoyed my morning cup of tea in the wonderful conservatory, watching the beautiful birds, the serene countryside and the relaxing flowing river. I also enjoyed the beauty of watching the occasional early autumn leaf catching the light of the morning sun as it gently floated down to the river. It truly is a magical place.

The Camel Trail is close to the cottage which is suitable for walkers, cyclists and horse-riders. One morning we had a lovely leisurely stroll to the Snail’s Pace Cafe and I had the best full English vegetarian breakfast I had tasted, my friend also enjoyed a full English breakfast too. Walking on the trail in the evening we were delighted to see bats darting above our heads and later enjoyed looking up at the starry night sky free from the light pollution of the city.

Thank you to the owners Trevor and Kathryn, our stay at your cottage was one I will treasure, a wonderful treat for both of us. Had we had another week, we would have been very happy to spend the rest of our holiday relaxing and enjoying the cottage.

September 20, 2025
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Reply from Classic Cottages

It sounds absolutely perfect and magical. Thank you for sharing your thoughts on what sounded like a fantastic holiday. Classic Cottages

Rated 5 out of 5 stars
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Mount view Safari tent Ludgvan

Mount view Safari tent in Ludgvan is an amazing place to spend a holiday. Stunning location and provides everything you need and more . Very clean and has a very caring and passionate owner who cares greatly about making his guests stay a 5 star experience

September 19, 2025
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Reply from Classic Cottages

We're thrilled to hear you had a great stay! Thanks for taking the time to post a review. Tanya, Classic Cottages

Rated 5 out of 5 stars
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Classic cottages recommended

First time using classic cottages will use again
They audit and check their properties from what we can see That makes an accurate and good stay You know what you read is what you get

September 20, 2025
Unprompted review
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Reply from Classic Cottages

Thanks so much for the lovely review and we are glad to hear that you found everything to be as expected. We do try our best! We look forward to helping you again in the future. Classic Customer Support

Rated 5 out of 5 stars
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An excellent holiday at Rowes Cottage

We had an excellent holiday at Rowes Cottage near Mullion, Cornwall. It is a single storey cottage, very well fitted out and with excellent views over the fields to the sea in the distance. Booking via Classic Cottages was easy and efficient. We have stayed here several times and thoroughly recommend both Rowes Cottage and Classic Cottages!

September 5, 2025
Unprompted review
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Reply from Classic Cottages

Thank you so much for your review and we are glad to hear that you continue to enjoy this property and the area. Hopefully we will see you back again soon. Classic Cottages

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Rated 5 out of 5 stars
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Just home from a great holiday in…

Just home from a great holiday in Ventnor (IOW).
Great apartment, well equipped and welcome pack on arrival. Fantastic sea views and the apartment was exactly as the photos show- looking forward to my next visit.

September 12, 2025
Unprompted review
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Reply from Classic Cottages

We're delighted to hear this! Thanks for sharing your lovely review. The Classic Team

Rated 1 out of 5 stars

Very Unclear

Tried to book a place. Received one email saying "we need to check some details". Received a second email saying "dont forget to book". Tried to use the link to book and was unable to book. Called and they said someone else booked on the exact dates. They claimed a third email was sent - it wasn't. Terrible and unclear service. We'd spent the bets part fo a month trying to find the perfect spot for us. Very unclear and disappointing process. I had my card ready to pay when booking. This seems absurd that you wouldn't just take my money when I tried to book. Weird.

September 18, 2025
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Reply from Classic Cottages

We are so sorry for this. We have looked into this and it seems our emails are not making it clear when the deadline is for confirming your booking. We appreciate that going to a lot of trouble to find your perfect property for your holiday, only to find your reservation has expired and been cancelled, without it being clear that this would happen at that time on that day, would be extremely disappointing. We are urgently looking into how we can make this clearer for guests so as to avoid such disappointing news. We are so sorry again for this oversight and hope that you can still find that perfect property for your holiday, and thank you for raising this so that we could investigate it and make the necessary improvements. Classic Cottages Customer Support

Rated 3 out of 5 stars

V poor customer service - bad comms blamed on customer (Updated see below)

Edit: I have upgraded this review. My unhappiness was really due to the initial customer service. While that did upset me I really appreciated the response to this review acknowledging things could have been done better...it's not about blame, it's about making it easier. So thank you

I reserved a holiday and was sent 2 emails both saying they would hold the reservation until Thursday 28th, came to pay and they had let someone else book it.

I called and was told it's exactly 24 hours (which wasn't mentioned anywhere on the 2 emails I got) and it's tough luck I should have read the policy (which there was no mention of or link to in the emails). Apparently as well it's not 24 hours, it's by the end of the working day and I should have realised that when they said 'we will hold until the 28th' this either means a certain time on the 28th or the end of the working day, whichever comes sooner.

I was disappointed by missing out on our trip. I was more disappointed by the customer service. If there was a time I needed to pay by it should have been with the date on the reminder emails, I shouldn't have to guess, I don't think it was unreasonable that 'We'll hold your dates until Thursday 18th' meant I assumed if I paid on the 18th that was OK. They could have acknowledging this might be an issue or confusing and perhaps they could consider rewording their reminders. But instead they said it was my fault for not reading the specific policy or assuming the date would finish at the end of working day (although clearly they take bookings/reservations/payments outside of the working day). I felt there was no understanding, no awareness that they might be able to improve what they do and just rudeness.

They may well be great if it goes to plan, but don't expect any empathy if there are issues.

September 19, 2025
Unprompted review
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Reply from Classic Cottages

We are so sorry for this. We have looked into this and it is not your fault; it seems our emails are not making it clear when the deadline is for confirming your booking. We appreciate that this would have been disappointing, and we are so sorry if the response you had only made it feel more like it was your fault. We are always looking at ways to improve our service, so we are now urgently looking into how we can make this clearer for guests in future. We are so sorry again for this oversight and the unsympathetic response. Thank you for raising this so that we could investigate it and make the necessary improvements. Classic Cottages Customer Support

Rated 5 out of 5 stars
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Great

The cottage had parking and was only 2 minute walk to the coast. They is pubs in walking distance. A short walk to town centre. Cottage was done to high standard. Had all the equipment you need for a relaxing stay. Not far to Dawlish.

September 6, 2025
Unprompted review
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Reply from Classic Cottages

It sounds like the cottage and location were perfect for you. Thanks for the review. Classic Cottages

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Rated 5 out of 5 stars
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Wooda Holiday Park was excellent

Wooda Holiday Park was excellent. Warm friendly welcome, excellent facilities great location. The accommodation was modern clean comfortable well equipped just perfect. Found the accommodation on Classic Cottages who service and help arranging was easy, professional just perfect. Thank you.

September 8, 2025
Unprompted review
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Reply from Classic Cottages

We are glad you liked the property and enjoyed all the facilities at Wooda Holiday Park. There is certainly something for everyone there. We hope to have the opportunity to help you again in the future. Classic Cottages

Rated 5 out of 5 stars
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great company great experience our…

great company great experience our apartment at St Ives was stunning even better than the description

September 11, 2025
Unprompted review
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Reply from Classic Cottages

We're delighted to hear this! Thanks for sharing your lovely review. The Classic Team

Rated 5 out of 5 stars
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Wonderful place, with breath taking views of the sea

We spent a week at Coastview. The views were breathtaking, overlooking the sea. The house was incredibly well equipped, with everything you could need.
It was a three minute walk to the beautiful, sandy beach. There was a local pub, minutes away and another two lovey cafes, which also served great food.
We would definitely stay there again!

August 31, 2025
Unprompted review
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Reply from Classic Cottages

It certainly sounds like you had a fantastic holiday. Those views are stunning aren't they? We are glad you enjoyed it. Classic Cottages

Rated 5 out of 5 stars
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Excellent all round

We were very pleased with the quality of our cottage, and received an excellent service from Classic Cottages.

August 29, 2025
Unprompted review
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Reply from Classic Cottages

Thank you so much for your review and we are glad to hear that you enjoyed the property. Classic Cottages

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Rated 5 out of 5 stars
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A really lovely peaceful stay in…

A really lovely peaceful stay in accommodation - The Dolls House, Branscombe - that is beautifully presented and maintained. Would happily recommend. Thank you everyone at Classic Cottages for another thoroughly enjoyable and relaxing break.

August 31, 2025
Unprompted review
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Reply from Classic Cottages

We are so pleased that you enjoyed it. Thanks for the review. Classic Cottages

Rated 5 out of 5 stars
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Great company, fantastic customer service

Great company, with fantastic cottages. Have been with them for years, not had a bad property. Latest one The Haven near Port Isaac was outstanding. Easy booking procedure, great customer services they will help with anything you need. Highly recommend

August 31, 2025
Unprompted review
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Reply from Classic Cottages

Thanks for your review. We are always glad to be able to help and very pleased to hear that you have always enjoyed the properties that we market. Hopefully we will see you back again soon. Classic Cottages

Rated 5 out of 5 stars
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Want a relaxed vibe? You've found it

This was a last minute booking for us, this was a great experience. Disabled friendly ( one step into shower) wide and spacious throughout.
Garden is secure for your children and pets.
Great touchs: charcoal provided for BBQ, dishwasher pods,washing up liquid etc.
Everything was beautifully clean, none of that ick feeling of not wanting to use or touch here.
Wonderfully relaxed feel to this Bungalow.

August 22, 2025
Unprompted review
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Reply from Classic Cottages

Thank you for your lovely review. We are so glad to hear how much you enjoyed this property. It certainly sounds like it was perfect for you. Classic Cottages

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