CastFireplaces Reviews 1,609

After doing plenty of research we found the prices here unbeatable. They buy in bulk and are able to pass the savings on. We ended up travelling a 5 hour round trip to visit this company as we wer... See more

Great company,very helpful,friendly and informative. Purchased a fireplace that day had everything i needed in stock.Great advice on aftercare and were at the end of the phone If I needed advise on in... See more

Great service, knowledgable staff and very helpful, products were delivered next day which was handy. Only slight annoyance was the limestone surround fixings. The bracket holes were behind a stone... See more

We had a custom mantel made to restore the look of our victorian house. It's absolutely stunning. Mark was really helpful and answered all questions for us. Nothing was too much. The deliver... See more

What a fantastic service.From the helpful lady on the end of the phone guiding us with our order; to the amazing communication re our delivery 2 days later.This company so deserves their five star rev... See more

Good service on telephone enquiry and answered all my questions, order placed with delivery spot on time. Delivery drivers very polite and helpful, stove placed in position where needed. The... See more

Service was great and delivered without any problems. The fire itself is a quality product but the only negative we have is that the flame dies out after three hours and as it has to cool before any... See more

Fire surround looked good on their website, and seemed to be good value, but my installer had a few questions, both of which were answered by email very quickly, even though I had emailed during the e... See more

The fireplace surround looks really good. Nicely finished, not too heavy looking but sturdy. Delivery was really expensive - but it arrived safely and on time. Good communication.

Contacted Cast fire places as we needed a replacement grate for the fire that was in our house when we moved in, the person who emailed me back asked me to send pictures of said fireplace and within a... See more

Excellent first class service from a family run British business. Assistance from Mark when choosing the right fireplace to suit my requirements. Hearth cut to my exact specification. Pointers dur... See more

Amazing customer service and delivery bang on time that perfectly suited my busy day. Mark emailed on a Sunday to answer a question, I rest my case... Very pleased with fire surround and excellent val... See more

Good communication about delivery and came as expected. Very pleased with the quality of the hearth. You can barely see the heat expansion joins which are necessary for a solid fuel granite hearth. Th... See more

Great looking fireplace at a competitive price. We ordered and received an email that our order was being processed. We then waited for further communication. After two weeks, we hadn't received a... See more

I felt a bit nervous ordering a new fireplace online without seeing it but decided to give it a go. Cast fireplaces provided quick delivery and the item is just as described. It looks really nice qual... See more

First time ordering a product like this online, very happy. Everything was as shown on the website, great quality products, great price, well packed, was delivered exactly on time given. Great service... See more

I bought a beautiful fireplace and surround, but it turns out that it is the wrong size and now I am scratching my head about how to fit it. For this reason I would not recommend that anyone buys a f... See more

We’ve used cast fireplaces for year’s as a supplier of products, service as always been second to none! Mark and is staff have an extensive knowledge of all there products and are always there to help... See more

The hearth was really well made, arrived on time and was exactly as ordered. Delivery charge was more than I would have expected, but it was a heavy item and they deliver themselves, which means less... See more

Beautiful fireplace! Good communication, had a problem with it not fitting (my own fault) and no problems about refund but thankfully found replacement from them that fit. Great company and people. Ou... See more

The stove was recommended by our installer and is just perfect for the room. The quality of the unit is extremely high with clear instructions and was easily fitted. The unit was delivered to our in... See more

Fabulous service from Cast Fireplaces My initial enquiry was Online and Mark was on Holiday, however he took time out and helped me with my enquiry which turned into a purchase , I would have no hes... See more

Excellent service with much better communication than one gets from many companies. Prompt delivery sooner than originally quoted. The price was very competitive. We have not yet installed the stove... See more

I ordered this for my sister, she is very happy with the hearth and is glad she ordered from this company. I found it to be very easy to navigate the website, the company is excellent and the product... See more

The team were great in communicating and agreeing on a delivery date, and on the day the delivery driver was really friendly and ensured the stove was delivered with care. The stove looks amazing and... See more

Very pleased with our order. We had phoned them up to query something on the website description and they were very friendly and helpful in explaining everything plus how best to install the hearth.... See more

So helpful and text me when the delivery was due out. Couldn't recommend this company highly enough.

Love the fireplace and will look great when everything’s finished. Delivery was very quick, I think from ordering to delivery was only 4 days. My only gripe is that there’s no instructions with it... See more

Timely, prompt, efficient delivery and in good condition. We are thrilled with our Paris Cast Iron Fireplace. Our only negative is the lack of installation information. It would have been helpful if s... See more

This fireplace is absolutely beautiful. Delivery was great and it was easy to install. The only downside to it is the two screws that hold the mantelpiece in place are silver in colour and the rest i... See more

Great price and website. Only reason not got 5 stars was the marble fire surround on the website had minimal marbling effect compared to the one actually delivered. I acknowledge as its a natural prod... See more

Good quality and good value - we are delighted with our new fireplace. The delivery driver was very helpful and friendly and placed the items where we asked him to. The fireplace was well packag... See more

The fireplace was delivered on a Sunday by a very nice gentleman from CastFireplaces. He took great care placing the heavy items into our garage. Everything was packed with great care and the limest... See more

Good service and delivery still exists at a good price. Delivery was as advised with two very knowledgable drivers. Fire surround (56" Brompton Gallery) was extremely well packed. Product lo... See more

From ordering a custom size granite hearth with the very helpful & pleasant staff over the phone to the super friendly delivery driver its been a pleasure to deal with this company. Called when they... See more

Absolutely love my new fire place - brilliant customer service delivery on time and as promised. Looks amazing and fab quality. However one issue we had was fitting it. Instructions were very vague. W... See more

A good quality fireplace at a competitive price. Only comment/suggestion was that it would help to be given some idea of how long it was going to take to supply at the time of ordering. I only found... See more

We found what we thought was a suitable stove, Which a conversation with Mark quickly confirmed. We ordered on line, and teh stove was delivered within the promised 1-hour slot. It's now fitted and... See more

Very happy with products .only took about 10 hours to fix, including time to make opening bigger. All arrived as advertised and no damage. Delivery driver was very good and caring.... See more

Delivered the incorrect hearth by mistake and we were charged by the installer £75 for a wasted journey. CastFireplaces refunded the delivery charge of £50 in compensation and delivered the correct h... See more

I really cannot praise or recommend this company enough .... my fireplace was delivered quickly at a time to suit me, and the driver was friendly and professional. Fantastic value for money and I am o... See more

I ordered a Radley and Brompton Limestone Fireplace and the Radley Cast Iron Fireplace. They look amazing and have really made the rooms come alive. I have the Nuflame Gas fires and they create warm... See more

Goods arrived on time and were well packaged and protected. ordered Lincoln mantel and cast iron insert very good quality . Nuflame fire also very good quality.. was bit tricky to fit needed someone t... See more

Fire delivered on correct day but before allotted time so I wasn't home. Delivery guys very nice and helpful. Fire place is still in pieces on the floor as the fitter recommend is appalling. Nearly fo... See more

Very pleased with fireplace. Great price, good delivery slot as stated. Hearth had a chip in it when it arrived which was disappointing but was given option of £25 refund or a new delivery. Didn't hav... See more

I was a little wary of buying a fireplace online but couldn't find what I was looking for anywhere else, so took a chance and pleased to say I'm glad I did as it is perfect. Good communication from st... See more

Ordered a limestone fireplace suite (Jubilee and Brompton Limestone) after a brief chat with CastFireplaces regarding the fire supplied with it etc. The company are easy to get hold of by phone (alway... See more

Very happy with fireplace , the only complaint would be the bonding glue purchased, as the hardener had been opened and previously used and left not enough for the ratio of mixing with glue. Had to u... See more

Ordered on Sunday night online and delivered on Thursday by a very pleasant and helpful delivery driver bang on the stated delivery time. We bought two Jubilee and Brompton Limestone Fireplaces and... See more

Can highly recommend this company. Ordered a Brompton and limestone fireplace. Quality cannot be faulted. Service from beginning to end was first class. Well done and thank you.