HollyCornwall

Prompt efficient service and I'm happy with the jacket I ordered.

My only reservation is that the care instructions indicate the jacket should be dry cleaned and not ironed but it arrived folded up so had to be ironed before wearing. Maybe reconsider packaging for items like this.

The ordering process was straightforward and my order was delivered in the specified timescale but compared to other online retailers I thought this was quite slow. Also the Royal Mail tracked delivery requiring a signature and photo was on this occasion successful it could have been inconvenient as in recent experience Royal Mail even their tracked service can be unreliable with post going missing.

Eventually happy with the purchase but disappointed that it took 3 deliveries, numerous emails and more than 2 weeks to address a fault with the original cushion.

AO is a great company for choice and service. Very pleased with our latest purchase ordered 2 pm Saturday and delivered 3 pm the next day 😃

I’ve been using MyFitnessPal for nearly 11 years and find it invaluable in helping me manage my weight. My only criticism is the delay in opening the app and that it regularly logs out first time so I have to click on it a second time.

Excellent service - product arrived within 24 hours with good updates on delivery

Notifications and updates of delivery all good but a time slot the day before or earlier on day of delivery would be useful

Excellent service - very pleased with products ordered especially the lidded wok

A few days after ordering a jacket from Blacks I had an email saying my order was cancelled and it was no longer available. A week later the same jacket was still being advertised on the website. I contacted Customer Services who told me sometimes there's a time delay updating the website about product availability. My experience of the company as compared with other Retailers is that they need to ensure the website is always up-to-date.

Items I ordered were delivered very promptly with regular updates on delivery timescale. Roasting dishes are good quality and hopefully will be long lasting. Nesting bowl set are lovely and also great quality.

Timely notifications of delivery. Friendly delivery guy

Excellent service, especially being able to pick a delivery day as this was a gift.

3 recent purchases, 2 of which were great (Seafolly shorts and Solander jumpsuit) but 1 (Phase Eight sparkly leggings) was very disappointing ☹️. I’m usually a 12 but definitely an apple shape but these would only have suited a generous pear so had to send them back. Process all very efficient but I lost nearly £10 from this unsatisfactory purchase. I understand the rationale in charging postage for orders and returns for discounted goods but still frustrating.

Quick efficient service. Really pleased with beach dresses I ordered. Fit well and bright colours, just what I was looking for and good value for money.

Very good prompt service although disappointed that our local Lakeland shop has closed and also that one of the products (freezer bags) was not available

Great service - time and efficiency. Ordered 3 items 2 of which were as ordered unfortunately the other item should have been white but was black - the attached label said white!

My second purchase from this company and once again I’m very pleased. Customer service is excellent, the personal touch, communication and speed of service is exceptional in the current climate.

Really enjoy Zoe's classes (Dancefit and STEP), she's always full of enthusiasm and energy and works hard to make classes fun and doable for those of us with various aches and pains!