Illegal returns policy
After finding the most beautiful dresses on this company’s website. I placed an order for 5 bridesmaid dresses, included 2 custom
made ones & a couple of smaller accessories. Total cost = £392.99
Order arrived last week. None of the dresses, except one fit- with measurements that don’t correspond with what they state. I contacted the company and was informed that I can return but will only receive a refund of 70% of what I paid for the dresses. I would lose my delivery fee, and face paying p&p costs to send back to China- which would leave me with barely any refund back.
I have informed them of UK legislation in which what they are doing is against my consumer rights. I have also explained that I am willing to pursue the matter at a small claims court, and escalate to trading standards for breech of legislation. I am waiting for a response to this.
Please don’t buy from this company as they will scam you if you need to return the item- even if it is their fault. What they are doing is illegal, and morally wrong. They clearly hope you’re ill informed of the law and will give up trying to pursue a refund, and bank your hard earned money for supplying items which are not sold as advertised. I’ll keep you updated on the outcome.
March 3, 2025
Unprompted review