Verified
intervention très efficace du service qualité suite à un retour de produit
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Review summary
Based on reviews, created with AI
Based on these reviews
one half of items to be exchanged arrived today as promised great fit & feel on my back excellent quality realy looking foward to the final part of my order my thanks to aude & Jeremy & all concer... See more
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Verified
Pas du pbms super
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Verified
ECHANGE RELATIVEMENT CORRECT MAIS A AMELIORE
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Verified
Excellent company to deal with. Easy to use website. The offers are good. Sizes are not all true to size. I find if you are and XL then you need to buy a L. Delivery 4-5 days as stated The onlin... See more
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Verified
The quality of their clothes are excellent, rapid delivery, have never had a problem with Atlas.
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Verified
Bon contact par telephone et solution très satisfaisante suite à erreur de colisage
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Top bons articles
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I need to return some items I ordered but I cannot get to speak to anyone about the fact that I do not live anywhere near a Hermes collection or returns point. I am also in a village with no transport... See more
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I placed an order with this company for the first time after receiving a catalogue in with something I ordered from another company, after placing the order I looked up some reviews, which I should... See more
Ordered size 9 slippers. Noticed that size 11 was on the invoice so e-mailed atlas twice to point out the error, with no reply from them . Order arrived with size 11.5 slippers. Now faced with an ex... See more
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Never heard of this company until I received a leaflet in with a news paper, thought I would take a look, they have some really good quality clothing, have had two orders from them now and received a... See more
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Invited
tres bons contact s avecatlas for men commande par telephone toujours bien acceuillis qualites de la marchandise tres bonne bien fini jamais decu les envois rapides a recommander faites confiance moi... See more
Ordered a Polar Fleece-Lined Knitted Jacket which arrived within the stated delivery times. Jacket is very well made and fits just right. Very pleased that it doesn't have elasticated cuffs. I hate th... See more
Verified
totally happy with every aspect of the order. a) quality of fabric b) the sizing and comfort of the products c) fantastic value for money due to the great reductions offered d) stylish desig... See more
Verified
1ère commande sur le site web de Atlas for men alors qu' auparavant je commandais par le biais du bon de commande joint au catalogue reçu par courrier : traitement rapide de la commande avec suivi pré... See more
Just placed another order with them. Had no problems at all. Clothes are decent quality, fairly priced and I like their styling. They have some great offers and free gifts if you take advantage of... See more
Good service.
Company replied
Verified
je n'ai pas grand chose a dire , car pour l'instant tout vas bien; point de vue commande en plus livraison rapide, continuer en se sens et tout ira pour le mieux !! Cordialement : un client sat... See more
Verified
Catalogue attractif. Modèles conformes au catalogue. Excellent rapport qualité / prix.
Company replied
Un défaut dans un lot de tee shirts, réclamation appuyée par une photo justificative. Remplacement du lot, pas de retour, rapidité d’intervention. Merci ATLAS FOR MEN.
Verified
ATLAS FOR MEN un site ou l on peut acheter sans regreter car tous les articles sont de tres bonnes qualitees j acheterai encore mais maintenent les yeux fermes
Verified
Good as always
Company replied
Verified
Comfortable fit and true to size - sleeve length correct also. The quality of cotton is good and would recommend this item without reservation. Definitely value for money.
Verified
très bien mais dommage qu il y est pas beaucoup de model en chemises en jeans brodé pour homme et pas de bottines cow boy a bout pointu merci encore
Verified
articles conformes à la description
Company replied
Verified
La taille XL taille très grand
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Verified
Excellente satisfaction comme précédemment
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Verified
feedsback ???
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Verified
supercooll
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Company details
About Atlas For Men France
Written by the company
Atlas For Men est une marque française créée en 1999. Très vite elle s'est imposée comme la marque des explorateurs nature, amateurs et passionnés. Les vêtements homme Atlas for Men, au style authentique et intemporel, allient liberté de mouvements, confort et résistance.
Nos collections, inspirées des grands espaces, sont adaptées aux besoins de tous ceux qui souhaitent profiter pleinement de leurs activités extérieures, en toute liberté.
Leurs points forts :
- des coupes confortables et fonctionnelles
- un style intemporel,
- un excellent rapport qualité/prix
VOTRE SATISFACTION, NOTRE PRIORITÉ
TOUS NOS SERVICES TAILLÉS POUR VOUS
Paiement sécurisé, Règlement en 3 ou 4 fois sans frais, Livraison offerte dès 49€ et Retours sous 100 jours
Contact info
4.3
Excellent
54K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Used to be good.
Used to be good.
Customer service is rubbish.
Sent sent 4 messages no response.
Tried to track my order. But there is no information available.
Thankfully I went to paypal resolution center and received a full refund within minutes. Thank you paypal. Update. Absolutely amazing how you put a review on Trustpilot. Then the company want to reach out to you. My customer id is 18271512.
I placed an order with you. No response from you. And your tracking info is useless. I have been a good customer to your company. And you treat me like this. No respect. But now I understand your company is having difficulties. But I sure you could of communicated?
September 5, 2025
Unprompted review
Reply from Atlas For Men France
Dear Paul,
Thank you for leaving us a review.
Your feedback is very important to us and has been shared with our customer service team to improve the way we handle requests.
Best regards, Aude@Atlasformen
- - - - -
Dear Paul,
Please respond to our email, so we can assist you further with this enquiry.
Best regards, Aude@Atlasformen
Rip off
I made an order and paid 1/3 with Alma. I was charged more than my order was worth and my order doesn't show up in my order list and all the items are still in the basket with a price around 20€ lower than what I paid. All lines are busy so I can't get any explanation. Very frustrating. I don't think I will order again
July 10, 2025
Unprompted review
Reply from Atlas For Men France
Dear Michele,
Thank you for taking the time to leave us a review
Please respond to our email, so we can assist you further with this enquiry.
Kind regards, Aude@Atlasformen
Verified
Reply from Atlas For Men France
Dear Anthony,
Thank you for taking a moment to leave us 5 stars. We really appreciate your feedback.
All the best until next time, Aude@Atlasformen
Verified
Never disappointed
The quality of their clothes are excellent, rapid delivery, have never had a problem with Atlas.
April 10, 2025
Reply from Atlas For Men France
Dear Shirley,
With client satisfaction being our top priority, we are thrilled to receive your positive review! We look forward to welcoming you back to Atlas For Men soon.
Best wishes, Aude@Atlasformen
Reply from Atlas For Men France
Dear Joe,
We are thrilled to hear that you were pleased with our service. We appreciate you taking the time to share your feedback with us!
Best regards, Aude@Atlasformen
Verified
Reply from Atlas For Men France
Bonjour Laurence,
Nous vous remercions de votre confiance, et sommes ravis que vous soyez satisfaite par nos articles.
Excellente journée, Aude@Atlasformen
Appalling, contradictory serice. CEO doesn't care
It is a nightmare to try and return an item purchased from this company. After using included return postage label and taking the parcel to an EVRI drop-off point on 16 November, I still had heard nothing after more than one week. When asking why, I was told it could take 21 days (yes 21 days!) before Atlas would process the refund. This was confirmed in an email from Atlas. Not being satisfied, I sent a personal email to their CEO Mr. March Delamarre on 3rd December but got no reply. Today, 7th Dec is 21 days, so I called and was now told by customer service (in a call I recored) it was now 35 days before a refund could be processed! But I was also told if I called on 18th December, they may process the refund earlier. Can you image any customer-caring company today having a policy that a refund could not be acknowledge until they had received a returned item after 35 days for a parcel posted and returned to a location within England. Then being told the refund itself could take several days more. Good product, lousy customer service!
December 7, 2024
Unprompted review
Reply from Atlas For Men France
Dear Bruce,
Thank you for leaving us a review.
We do appreciate that our returns processing time, can take a little longer than some companies.
We are currently looking into improving this service, so you can see where your returns parcel is located within our system.
As a company we do allow 21 days for returns to be processed, if you do not have a receipt of tracking it can take up to 35 days maximum.
Our returns Team have processed the return and the refund will be with you in the next 3 - 5 working days.
Apologies for any inconvenience caused to you.
Kind regards, Aude@Atlasformen
Verified
il faut s'attacher a ce site de Atlas…
il faut s'attacher a ce site de Atlas for men car on sent le coté "bien faire" ! ! continuer comme ça
September 26, 2024
Reply from Atlas For Men France
Bonjour Dominique,
Je suis ravie de lire votre satisfaction quant à vos commandes et vous dis à très bientôt pour d'autres achats !
Bonne fin de semaine, Aude@Atlasformen
Verified
Bon contact par telephone et solution…Excellent
Bon contact par telephone et solution très satisfaisante suite à erreur de colisage
July 17, 2024
Reply from Atlas For Men France
Bonjour Fred,
Nous sommes ravis de lire votre satisfaction et vous remercions pour 5 étoiles.
A très bientôt sur ATLAS FOR MEN, Aude@Atlasformen
Verified
Reply from Atlas For Men France
Bonjour Valérie,
Nous sommes ravis de lire votre satisfaction quant aux articles reçus et vous remercions pour 5 étoiles.
A très bientôt sur ATLAS FOR MEN, Aude@Atlasformen
Verified
Reply from Atlas For Men France
Bonjour Bazoumana,
Je tiens à vous remercier de l'intérêt que vous manifestez pour notre collection ATLAS FOR MEN et d'avoir pris le temps de nous donner votre avis.
Je vous confirme que j'ai bien pris note de vos remarques.
Celles-ci ont naturellement été transmises au Service concerné, toujours intéressé par les suggestions de nos clients.
En effet, c'est en tenant compte de vos avis, de vos réactions, que nous pouvons essayer, de toujours mieux vous satisfaire et de mieux adapter les articles que nous vous proposons.
Vous souhaitant une excellente journée, Aude@Atlasformen
Verified
Reply from Atlas For Men France
Bonjour René,
Merci beaucoup d'avoir pris le temps de nous donner une si bonne note !
Bonne journée, Aude@Atlasformen
Verified
intervention très efficace du service…
intervention très efficace du service qualité suite à un retour de produit
June 24, 2024
Reply from Atlas For Men France
Bonjour Jean-claue,
Nous sommes ravis de lire votre satisfaction suite aux échanges avec notre service client et vous remercions d'avoir pris le temps de partager votre avis.
Passez une agréable journée, Aude@Atlasformen
Verified
Excellent company to deal with.
Excellent company to deal with.
Easy to use website. The offers are good.
Sizes are not all true to size. I find if you are and XL then you need to buy a L.
Delivery 4-5 days as stated
The online 'chat' service works vey well.
One change that needs to be made is ....You need to be able to re-purchase items from your history orders.
June 20, 2024
Reply from Atlas For Men France
Dear Ness,
Many thanks for your 5* feedback! We’re delighted to hear just how pleased you are concerning your recent dealings with us!
We hope you’ll visit us again soon, Aude@Atlasformen
Verified
j'ai decouvert Atlas for men alors que…
j'ai decouvert Atlas for men alors que je ne peux lus faire les magasins. Utile !
March 28, 2024
Reply from Atlas For Men France
Bonjour Elie,
Un GRAND MERCI d'avoir pris le temps de partager votre satisfaction !
Passez une agréable journée, Aude@Atlasformen
Verified
Reply from Atlas For Men France
Bonjour Monsieur Roegis,
Nous sommes ravis de vous compter parmi nos clients, et vous remercions de votre confiance.
Passez une magnifique journée, Aude@Atlasformen
Verified
Parfait !!!!
February 15, 2024
Reply from Atlas For Men France
Bonjour Bertrand,
Merci beaucoup pour votre avis !
Nous espérons que vous reviendrez pour faire d’autres bonnes affaires chez nous très prochainement.
Bonne journée, Aude@Atlasformen
Verified
Reply from Atlas For Men France
Bonjour Cesar,
C’est agréable de lire votre avis si positif.
Nous vous en remercions.
Bonne fin de journée, Aude@Atlasformen
Verified
Reply from Atlas For Men France
Hello Bryan,
Many thanks for your 5* review! It’s lovely to hear such positive feedback.
Have a great rest of your day, Aude@Atlasformen
Verified
EXCELLENTE REACTION SUITE A ECHEC D UNE…
EXCELLENTE REACTION SUITE A ECHEC D UNE PREMIERE LIVRAISON
December 21, 2023
Reply from Atlas For Men France
Bonjour Mireille,
Nous sommes ravis de lire votre satisfaction et vous remercions d'avoir pris le temps de partager votre avis.
Passez une excellente journée, Aude@Atlasformen
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