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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the user-friendliness of the platform, noting that it simplifies the process of finding and choosing electricity plans. People appreciate the clear presentation of options, which allows for easy comparison of prices and features, and the application is very intuitive. Customers also value the ability to quickly sign up and set connection dates, making the entire experience efficient and stress-free. The level of service provided is another key highlight for reviewers. Consumers often mention the helpfulness and expertise of the representatives, who are able to explain complex information in a clear and understandable manner. People also appreciate the prompt and effective communication, especially when resolving issues or addressing concerns. The affordable pricing and the variety of options tailored to different household sizes are also praised by the reviewers.

Based on these reviews

Rated 5 out of 5 stars
Verified

Gabby's was real great I love how the people is so helpful they take their time explaining things where the person could understand and it's real convenient so I give them a 10 star

Company replied

Rated 5 out of 5 stars

Hank reached out regarding my APG&E account. It looks like my apartment complex has 2 separate addresses with the same apartment number. He helped me put in a new request with the correct address! Tha... See more

Company replied

Rated 5 out of 5 stars
Verified

Moving to a new state and Gatby made the transition seamless. Offered lower rate than what was advertised on the provider’s website. Will recommend to everyone I know.

Company replied

Rated 5 out of 5 stars
Verified

Thank you for this service. I am new to Texas and never had to pick my own energy provider. This was all new to me and I was worried about picking incorrectly. This site gave me some examples and allo... See more

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Rated 3 out of 5 stars
Verified

Hi , the assistant manager just told me today , that I have the apartment and I ask for service tomorrow on Veterans Company n they said will charge bc is too fast, I called within less than an hour &... See more

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Rated 4 out of 5 stars
Verified

Information readily available and helped me decide which plan works best for my needs

Company replied

Rated 5 out of 5 stars

Receiving an email within minutes after being told my application couldn't be excepted.Hayden explained everything to me in terms that I could understand, was told it could take up to 48hrs to resolve... See more

Company replied

Rated 5 out of 5 stars
Verified

Gatby was very helpful in finding the right power plan for me. I chatted with Gabriela and she explained that the “early termination” fees only apply if you move and do not cancel your plan or notify... See more

Company replied

Rated 5 out of 5 stars
Verified

This was extremely helpful! I’m used to having to find an electric company on my own and this made the process extremely easy. I was able to compare prices and what for best for my household. I highly... See more

Company replied

Rated 5 out of 5 stars
Verified

Gatsby helped me make a decision with the detailed plans and estimated costs in one simple display. Signing up and setting a connection date was very simple. I called the help line with questions and... See more

Company replied

Rated 5 out of 5 stars
Verified

Gatby makes it very simple to renew your power. I spent (literally) 5 seconds spot checking my current provider's renewal rate. Found another provider that was 15% cheaper and was signed up in 30 seco... See more

Company replied

Rated 5 out of 5 stars

Alex assisted me with my enrollment with Gatby. I'm very pleased with the the different options offered and all the information that was provided before and after my selection. Thank you for great ser... See more

Company replied

Rated 5 out of 5 stars
Verified

I signed up because this service reached out through my apartment complex’s email list and broke down their electricity plans down pretty comprehensively. They also explained some of the finer points... See more

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Rated 5 out of 5 stars
Verified

The website was user friendly, and the information was easy to read and compare. I would recommend people to check the website in order to get the best deal.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use, gave many great options on what would works best in our area. Broke down payment details depending on size of household. Will definitely be using them again at renewal

Company replied

Rated 5 out of 5 stars

Process was very simple and Hayden explained exactly what was going on when my identity could not be verified. Took less than 24 hours for my issue to be resolved and got signed up for power no proble... See more

Company replied

Rated 5 out of 5 stars

Alex reached out to me when I was in a state of panic and calmly grabbed the reigns and took care of me completely. They were patient with my many questions and adhered to all of my financial concerns... See more

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Rated 5 out of 5 stars

Jordan helped so much from start to finish in my selection. Messaged me on any questions I had as I was roaming through and was really questioning alot. As a mom of 2 crazy toddlers, someone taking th... See more

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Rated 4 out of 5 stars
Verified

Everything done with a few minutes by phone, I did not receive notifications by phone the email address did not go thur

Company replied

Rated 3 out of 5 stars
Verified

You should include who the source is. I’m thinking APGOE (can’t recall the correct spelling/acronym) when the source is really TXU, I would have liked to have known that. Secondly, Tri-County Elect... See more

Company replied

Rated 5 out of 5 stars
Verified

Super simple and easy to use when comparing and choosing a good plan for you

Company replied

Rated 5 out of 5 stars

Alex made my experience with Gatby great. It was his timely response time and effective communication in letting me know my options and recommended suggestions.I needed service with a lower deposit he... See more

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Rated 5 out of 5 stars
Verified

Quick and easy process. Jordan from customer service was also very helpful and communicated with me about everything I needed to know.

Company replied

Rated 5 out of 5 stars

Brenna is smart, efficient, experienced and customer satisfaction oriented! She quickly understood what I was looking for in an electric co. and sent me the link immediately…. saying “If you have an... See more

Company replied

Rated 5 out of 5 stars
Verified

The Easiest Way to Shop for Electricity!** ⭐⭐⭐⭐⭐Finding a straightforward and hassle-free way to shop for electricity can often feel like navigating a maze. I’ve tried numerous companies, and honest... See more

Company replied

Rated 5 out of 5 stars
Verified

The process of finding and choosing a provider was VERY easy and straightforward with Gatby. My first time ever signing up for electricity service, so the assistance was an absolute plus.

Company replied

Rated 5 out of 5 stars
Verified

Gatby makes finding electric service very easy and simple. The service gave me several options to choose from which made getting electrical service very easy.

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Rated 5 out of 5 stars
Verified

very quick and easy to use. provided easy to understand comparisons

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Rated 5 out of 5 stars
Verified

simple easy and straight forward transition. I just wish they give you the info about not needing to cancel at the beginning of the process

Company replied

Rated 5 out of 5 stars

After looking for a while for a provider Daesy assisted me with finding one that suits me.best. thanks for the amazing help Daesy from Gatbyenergy.

Company replied

Rated 5 out of 5 stars
Verified

Such an easy and straightforward way to sign up for electricity - you can compare vendors and choose what’s right for you!

Company replied

Rated 5 out of 5 stars

They are very helpful and make it so much easier to get everything ready for a smooth move in thank so much

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Rated 5 out of 5 stars
Verified

I love that I received the email with my information to confirm it's me and set up electricity connection. Easy!! Fast! Set up power to my new apartment with a few clicks. Thank you! Gatby is great!

Company replied

Rated 5 out of 5 stars
Verified

It’s great experience for me to setup my electricity at new apartment, it’s was quick and convenient with cheapest electricity rates, thank you so much Gatby!!!

Company replied

Rated 5 out of 5 stars
Verified

Easiest way to shop for electricity! Just a few clicks and had competitive rates to select from. Thanks!

Company replied

Rated 5 out of 5 stars
Verified

It was easy to make the application I hope the service will be the same thanks for the information I will trust the services they provide in the quality and the best prices on the market, thank you.

Company replied

Rated 5 out of 5 stars
Verified

Came highly recommended. You guys do all the leg work and make everything easy for the Customers.

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Rated 5 out of 5 stars

Gatby was easy to use and I loved how smooth the transition was. Makes our move a lot more pleasant and lessens the stress of it all. Saved time too. Freed up some time for a tea break.

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Rated 5 out of 5 stars
Verified

I’m new to this company and it’s a little premature to give a review but a fixed energy rate versus a fluctuating one with my current provider is a much better option and a good reason to switch.

Company replied

Rated 5 out of 5 stars

I just told them what I wanted and they found exactly that I didn’t have to do anything this saved me so much time

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Rated 5 out of 5 stars
Verified

I had a wonderful experience with Gatby. It was easy fast and not difficult at all.

Company replied

Rated 5 out of 5 stars
Verified

The way you fixed to complete the the enrollment is great. But the term for the contract is not the best

Company replied

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Company details

  1. #3 of 11 best companies in Price Comparison Site
  2. #2 of 8 best companies in Energy Equipment and Solutions
  3. #2 of 8 best companies in Energy Supplier

About Gatby

Written by the company

banner image one

Gatby takes the hassle out of shopping for electricity. Our technology-driven marketplace connects you with trusted providers, transparent rates, and smarter tools to help you save. Whether you want expert guidance with Copilot or a fully hands-off experience with Autopilot, we make sure you’re always on the best plan—effortlessly and at no cost to to you.

Sign up now

1Terms and conditions may apply.


Contact info

4.8

Excellent

TrustScore 5 out of 5

688 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Great App very, very helpful in helping me choose a great electric company.

This was my first time using Gatby it's a very excellent tool tand Great to use when selecting an electric company and other things you might need. This App Narrowed down so many choices and made it very simple to focus on the price range I wanted.
Keep Up The Good Quality Service.

October 2, 2025
Gatby logo

Reply from Gatby

Wow, Sherry - this review made our day! 💫 We love hearing that Gatby helped narrow things down and make finding the right plan simple. That’s exactly what we built it for. Thanks for the kind words and for trusting us to power your place! ⚡️

Rated 5 out of 5 stars
Verified

Love it

Website if very easy to work and understand.

October 15, 2025
Gatby logo

Reply from Gatby

Thanks so much, Payden! 🙌 We’re all about keeping things simple, clear, and easy to use. Love hearing the site made your experience a breeze! ⚡️🧡

Rated 5 out of 5 stars

Gatby offers stylish

Gatby offers stylish, high-quality products with a modern touch. Excellent craftsmanship and great service!

September 26, 2025
Unprompted review
Gatby logo

Reply from Gatby

Thanks, Elanor! 💡 We’ll gladly take “stylish and high-quality” - appreciate you noticing the little design details that make Gatby, well… Gatby. Thanks for the awesome review!

Rated 5 out of 5 stars
Verified

Great experience

Great experience

October 14, 2025
Gatby logo

Reply from Gatby

Appreciate you, Kevin! 🙌 Always happy to hear it was a great experience. That’s what we strive for every time. Thanks for choosing Gatby!

Rated 5 out of 5 stars
Verified

Transparent plans

It was very easy to navigate electric providers. Plans were detailed out. The filters were efficient. Would highly recommend it.

October 14, 2025
Gatby logo

Reply from Gatby

Love this, Sourav! 💬 Transparency and simplicity are what we’re all about - so glad the filters and details made comparing plans easy. Thanks for the shoutout and for recommending Gatby! ⚡️🧡

Rated 1 out of 5 stars
Verified

I could've kept the same electricity…

I could've kept the same electricity company and now I'm being switched when the price is exactly the same. Waste of time.

October 9, 2025
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Reply from Gatby

Hi Mary,

Totally understand your frustration. For context, renewal offers from existing providers are often higher or use tiered pricing that can make bills more expensive if your usage isn’t within a certain range. We’d love to review your renewal offer side-by-side with the plan we set you up with to see which truly works out better.

If you’re willing to share your renewal offer, please call or text us at (817) 904-3789 - we’ll review it together and make sure you end up where it makes the most sense. If you’d prefer to stay with your previous provider, no problem at all - we can revert you back right away.

We appreciate your feedback and are happy to help however we can.

Rated 5 out of 5 stars
Verified

Got everything pretty well squared away…

Got everything pretty well squared away except the first contract sent on my email at the wrong address at my new location, but I called and the other folks there got it taken care of so I guess everything’s good but everybody helped you get everything situated and I’m looking forward to having the service

October 13, 2025
Gatby logo

Reply from Gatby

Appreciate you, James! 🙌 Glad the team got things sorted quickly and that you’re all set up. Thanks for your patience - and welcome aboard!

Rated 5 out of 5 stars
Verified

This is a fantastic site

This is a fantastic site. No pho e calls to make, no independent research needed. They have done it all for you. I love that they include the most breakdown for each company, with their terms and conditions. I wish more states gad this available. It makes finding a power company a lot easier and faster than the old-fashioned way!

October 11, 2025
Gatby logo

Reply from Gatby

Wow, Lisa - this one made us smile! 😊 That’s exactly why we built Gatby: no calls, no confusion, just clear comparisons that save you time (and sanity). Wish we could power every state too! Thanks for the kind words!

Rated 5 out of 5 stars
Verified

Very helpful

Very helpful

October 13, 2025
Gatby logo

Reply from Gatby

Thanks, April! 💬 So happy to hear we could help out - that’s always the goal. Appreciate you choosing Gatby!

Rated 5 out of 5 stars

Good work!!!

October 11, 2025
Unprompted review
Gatby logo

Reply from Gatby

Appreciate it, Jada! 🙌 We’ll keep up the good work if you keep bringing the good energy! Thanks for the 5 stars!

Rated 5 out of 5 stars
Verified

Love how easy it is to compare and they…

Love how easy it is to compare and they offer fix rates up to 12 months! Definitely worth it! Perfect for first time renters and living alone!

October 11, 2025
Gatby logo

Reply from Gatby

This made our day, Yani! 💫 We built Gatby exactly for moments like that - simple comparisons, solid rates, and zero stress. Thanks for the love and for spreading the word to first-time renters! ⚡️🧡

Rated 5 out of 5 stars
Verified

Very easy and best prices

Vwey easy and best prices

October 8, 2025
Gatby logo

Reply from Gatby

That’s what we like to hear, Ivan! 💪 Easy setup and great rates are our specialty. Thanks for joining the Gatby Galaxy!

Rated 5 out of 5 stars
Verified

very quick and easy to use

very quick and easy to use. provided easy to understand comparisons

October 10, 2025
Gatby logo

Reply from Gatby

Appreciate it, O.O! 💡 Glad our side-by-side comparisons made things clear and easy. Thanks for powering up with Gatby!

Rated 5 out of 5 stars
Verified

Super simple and easy to use

Super simple and easy to use when comparing and choosing a good plan for you

October 10, 2025
Gatby logo

Reply from Gatby

That’s music to our ears, Kevin! 🎶 Making electricity shopping super simple is what we’re all about. Thanks for trusting Gatby to find your best plan!

Rated 5 out of 5 stars
Verified

easy sign up

October 10, 2025
Gatby logo

Reply from Gatby

Love to hear it, Helen! 🙌 We work hard to make signing up as smooth as flipping a switch. Thanks for rolling with Gatby!

Rated 4 out of 5 stars
Verified

Information readily available and…

Information readily available and helped me decide which plan works best for my needs

October 10, 2025
Gatby logo

Reply from Gatby

Thanks so much, Jesse! ⚡️ Glad we could help you find the right plan - that’s what we’re here for. We’d love to know what could’ve made it a 5-star experience. If you’re willing to share, please reach out at (713) 581-6553 or support@gatby.com. We’d really appreciate it! 💬🧡

Rated 5 out of 5 stars
Verified

Quick & easy process

Good experience

October 9, 2025
Gatby logo

Reply from Gatby

Thanks so much, Therese! ⚡️ Quick and easy is what we aim for - glad you had a great experience! Appreciate you choosing Gatby!

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