Shari Forrest

I enjoyed the bird feeder -- while it worked. I received it, along with the solar panel charger, as a gift. About a year later, the camera wasn't being charged. I called the Birdfy support line and they went through several steps with me and verified it wasn't working. They asked me to plug something else into the solar panel to see if it would charge this other device. First, I didn't have another device I could plug the solar panel into. If I did, I still wouldn't have done it because I couldn't be certain that the panel wouldn't harm the other device. They didn't offer to replace the solar panel until I could verify that it wasn't charging.


Update: Birdfy has contacted me. I’ll update with what they decide to do about this issue.

Update (6/5/25): I supplied all of the information they requested, then they went radio silent. I've sent a couple more emails asking about the process with no response. I was initially hopeful, but I guess they just wanted a reply on here to make it look like they support their product.

I keep getting notifications for jobs that I am not qualified for and do not fit the search criteria I set.

It took an hour of troubleshooting before it was approved for me to get a refund. Then the representative made it sound like I would only get a refund for part of the cost of the timer because I had waited too long to call about the issue. I had received the purchase on 6/29 and called on 7/6. That was barely a week that included a holiday.

I posted a review about a week ago when DoorDash refused to refund my money, even though I received someone else’s order rather than my own. Of course I gave them one star. Then I went to the Better Business Bureau website and made a formal complaint and DoorDash is now refunding my money. I noticed in almost every case DoorDash has refunded money based on a Better Business Bureau complaint. So definitely go to the Better Business Bureau if you have an issue with DoorDash.

More importantly, DoorDash pointed me to their terms of service. I took a look to see what might be there that would apply to my situation. I discovered this: DoorDash has no responsibility or liability for acts or omissions by any Merchant or Contractor.

Repeatedly, DoorDash policy says that they are not a merchant and they are not a delivery service. They are not responsible for what you get from a merchant. They seem to think they are just a software platform. I don’t know when this change happened because they used to be really good about refunding your money if you didn’t get what you ordered. But knowing this, I will never use DoorDash again. Any order is like playing Russian roulette. Who knows what I will get? And I will never have any recourse.

I placed an order for catfish, butterfly shrimp, and fish sandwich. I didn't receive ANY of those items in my order. I could see on the receipt the name of the person whose order I received. I contacted DoorDash immediately to report the issue. I submitted a photo of the receipt that clearly showed what I received and that it didn't match what I ordered. Even so, they refused to give me a refund.