Too much of a hassle
It took an hour of troubleshooting before it was approved for me to get a refund. Then the representative made it sound like I would only get a refund for part of the cost of the timer because I had waited too long to call about the issue. I had received the purchase on 6/29 and called on 7/6. That was barely a week that included a holiday.
Reply from Orbit Irrigation
Hey there, Thank you for letting us know about your feedback regarding your experience with our Customer Care team and products. We stand behind our products and our Customer Care team is always trying to make sure our products are working properly even if that may take some time to troubleshoot. We will look into your conversations to see how we can improve in the future and if you ever have any other questions or concerns please let us know. Have a great rest of your day.