I posted a review about a week ago when DoorDash refused to refund my money, even though I received someone else’s order rather than my own. Of course I gave them one star. Then I went to the Better Business Bureau website and made a formal complaint and DoorDash is now refunding my money. I noticed in almost every case DoorDash has refunded money based on a Better Business Bureau complaint. So definitely go to the Better Business Bureau if you have an issue with DoorDash.

More importantly, DoorDash pointed me to their terms of service. I took a look to see what might be there that would apply to my situation. I discovered this: DoorDash has no responsibility or liability for acts or omissions by any Merchant or Contractor.

Repeatedly, DoorDash policy says that they are not a merchant and they are not a delivery service. They are not responsible for what you get from a merchant. They seem to think they are just a software platform. I don’t know when this change happened because they used to be really good about refunding your money if you didn’t get what you ordered. But knowing this, I will never use DoorDash again. Any order is like playing Russian roulette. Who knows what I will get? And I will never have any recourse.