Microsoft Support Reviews 4,571

I spoke today with Joel Jr. who helped me with my issues no matter how difficult or obscure it got. He was friendly, reasonable, extremely respectful, and just an all-around great guy! He talked me through everything I needed to do, and for the complex parts used the Quick Assist app to get all the stuff done I'd never have managed. I know people often complain about support, but unironically, all I did was give Joel the correct information from my end and time he needed to run a pretty complex issue and let the software do its thing, and we got through it just fine! And hey, Joel, if you or your manager are out there? You absolutely rock. MVP of my day, no contest, no arguments. I hope you get a raise and customers who are just as awesome as you, my man, you definitely deserve it!

I had one of the most frustrating customer service experiences trying to regain access to my old GroupMe account. I explained that I created the account over 10 years ago, using a different phone number from high school. Instead of offering reasonable solutions, the representative asked me to recall the names of people I was direct messaging a decade ago.
I don’t even have the same number anymore, and it’s absurd to expect someone to remember old group names or individual chats from that long ago. Their “verification” process feels completely outdated and unhelpful. When I made it clear I couldn’t provide that kind of information, the rep just apologized and said there was nothing they could do — no alternative verification options, no escalation, nothing.

This was a complete waste of time and shows zero flexibility for real-life situations. If you’re trying to recover an old account, good luck — apparently, you’re expected to have a photographic memory from high school. 🙄

Thunderbolt 4 Dock for Business - item didn't work - spent half a day with online "support??", who couldn't fix it remotely so suggested a repair (6-7 business days). This was no use so they authorised a refund. Returned the item, to receive, 2 weeks later a repaired/second hand/refurbished item. Horrendous experience and will simply never buy a Microsoft product again.

I wanta refund for all digital purchases nowhere at the time of purchase did it say in the terms and conditions ill be forced to upload digital id leaving my information available for a close friend of Jeffrey epstein to sell to the Chinese I've spoken to legal advice and they say I have a case for a full refund

You could probably save humanity some 1% percentage of global GDP if you simply showed full email address in Outlook. This is so silly how many coprorate hours being spent globally on educating corporate employees on not clicking wrong email, yet you often can't see the full email until you hover it. This is ridiculous. I am not even mentioning MS AI magic you are so proud of.

Terrible as usual. You search for a question only to find the question has been "closed" but never answered. On the rare occasion someone from Microsoft answers, they just repeat the question back to you saying "I'm sorry to hear you're having problems doing x" without giving a solution. It's just a joke.

I'm currently trying to find out how to leave an out of office message on my Outlook 365 email - it used to be there on the older version, but I can't find it anywhere now. I can't believe that even Microsoft would remove a feature that pretty much everyone in a work or education environment needs, so presumably they've hidden it somewhere unintuitive and secure, but I can't get an answer from support.

Appalling. The user interface is cluttered and confusing, the system seems determined to avoid any direct interaction with it's customers. It's a terrible experience, and completely at odds with Apple, Sonos, Amazon or any other large company dealing B2C. There is no excuse for such a pathetic service.

tried to delete my account but microsoft wont let me, its simply not possible, I am never going to use any microsoft product ever again and so will my family

Difficult to get in touch, finally managed via web chat. Had my computer repaired and lost the ability to sign on to office with message "key invalid". Operator said contact seller, however this was Microsoft's problem. They then said I had a business key and should follow the link to business support, they said I wasn't allowed support as a home customer. Microsoft had fixed this type of problem in the past, but seemed to have lost the ability lately. All in all an unresolved abysmal service with no resolution.

As much money as Microsoft has, I'm shocked at my tech support experience. As a small business owner, I have been trying to receive support since 10/3 with encrypting my emails. I started by reading some of the articles on Microsoft's site; however, their instructions aren't always user friendly for those who aren't in tech. Not only that, they still have active articles and hyperlinks with outdated information. When I finally did reach out to tech support, my first support person stopped responding to emails and left the ticket open. I submitted multiple tickets after, in which those support staff tried their best to help but had to send me to another person or department. While talking with the final person, they informed me that their roles aren't accomodating to more complex needs or things that may involve coding (ie. needing to use CloudShell in order for RMS templates to show up).

I also noticed there's a disconnect in the amount of support that can be offered by phone when using Microsoft apps on a Mac. Which brings me back to the original point: as much money as Microsoft has I'm surprised and disappointed by the lack of support that can actually help small businesses, especially if they do not have a tech background or have their own tech department. My issue still isn't resolved, but I will have to seek support outside of Microsoft.

⭐ 1 Star – Paying for a Service That Doesn’t Work. I would give less if possible.

Since I started paying £8.49 a month for Microsoft, the service has gone completely downhill. Before I was forced to pay, everything worked fine. Now, nothing works properly. My email won’t open, the system freezes and spins endlessly, and I can barely access my account.

The very day I began paying was also the day my account was hacked — I was locked out for over two weeks. I’ve been paying ever since for a service that fails to deliver. My internet connection is perfectly fine, but Microsoft simply won’t run as it should.

I feel cheated and extremely disappointed. Paying customers deserve reliability, not frustration.

For over 3 months I have been trying to contact anyone HUMAN at Microsoft trying to UNLOCK an account and recover my Data totally unsuccessfully.

I have registered appeals online, tried to reset the account password, and all refer back to an outlook mail also disabled on 28th June 2025.

This has caused me extreme anxiety, distress, loss of sleep due to not only being denied access to my own data of over 12 years, but also the mail account.

Microsoft Support is a total joke. They have made no contact with me, and from other reviews treat their paying customers with complete contempt.

Under GDPR laws they MUST return all data owned by myself within 30 days, but have not done this just held my data for ransom it seems. I have been told I have just 6 months to appeal and they will delete information after a year. They seem to delight in destroying people's lives according to many accounts.

How can any company wield so much power, abuse it and break UK laws?

I have taken legal advice, contacted the regulator and my local MP. If my account is not unlocked and data returned IMMEDIATELY I will take further action.

The Ondrive settings were set to always have data resident on my own device, but that is not true and whilst I can see folders the data is NOT THERE.

My advice to any MS customers would be:

1. Don't use an Outlook mail as they can block this without warning. Use other providers.
2. Never trust Onedrive as only MS hold the encryption keys as well as your data. They say it's for privacy but their primary concern seems to be protecting MS not yours from my own experience.
3. Be aware Onedrive backs up a lot more than just your files by default

As MS have the most used operating system globally you have no choice but to use them and rely on them to do the right thing.

I have done this review as a last resort and hold MS responsible for anything that results from their callous and uncaring behaviour towards a client of theirs. You seem disinterested in the people that have made you one of the largest companies globally. Shame on you.

8/10/25 Looking at the thousands of other similar negative reviews that go unanswered I will have to try other routes.

I recently received an email telling me how to reactivate my Skype balance. Albeit a small amount, I sill find skype useful now and then and after all it's my money. The account info sent to sign in did not work and sent me on a 30 minute goose chase trying to figure out how to do this supposedly simple task. I gave up. Millions of people out there must have small Skype cash balances they can not activate. It's tantamount to stealing. Shameful.

i tryed contacting them, they dont even try, really bad service. just a terrable atomated service

I would give minus if I could. Half of ther times you cant get any help and when you do nothing gets solved. Only empty promises again and again, stuck in a wheel going round and round.

Email was compromised, spoke to an agent who advised 24hrs even though they kept brute forcing password attempts resulting in it repeatedly being blocked, failed to acknowledge this, tried to escalate it and ended the chat.

Truly awful service considering some accounts had already been compromised and passwords changed due to a security breach. Unwilingness to help further or assist cost me card information and sensitive information and the agent didn't care.

Various requested to speak to a higher up that were ignored, and ended the chat.

Useless bunch of chats when you can get through to them which took hours.

Genuinely the most useless, thoughtless customer services and help in the world.

It's really disappointed when an email service punishes you for simply trying to log in safely with a password manager. Instead of protecting users, it feels like theyre making access harder and blocking people from their own accounts. After so many years of using the service and storing important content, this kind of treatment feels unfair and unacceptable.

My authenticator stopped working meaning no access to my account. I logged a support request. An agent called promptly. However, he requested a call to UK support for a "ticket" to access my account. After repeated frustrating attempts and requests to the Bot to PLEASE connect me to an agent to secure a ticket, I gave up and called MS Netherlands. Immediate success!! Common MS UK sort yourselves out!! Support paying customers instead slamming doors shut!

I accidentally bought the Windows only version of the Kingdom Come Deliverance DLC bundle for my Xbox owning brother (this is from the “Xbox.com” website, where there is no xbox version of the same bundle). I knew I would be in for a headache trying to get through to microsoft customer service. After not finding an email address to send to, I had to put up with their annoying chat bot, which I only got to after filling in several pages of a ridiculous feedback form, which didn’t say how many pages there were, it just kept producing more. The first chat bot timed out, so I had to do it all again. When I finally got through to the “Talk with. Specialist” option, the link led me to “ Service Unavailable - DNS failure”. Rubbish customer service, but I can’t say I’m surprised. I’m not going to waste my time trying again, they can have the £15, it’s the last they’ll have from me. Previous bad experiences have made me dislike xbox and microsoft, but now I will never spend money on any microsoft or xbox product ever again, even as a gift for someone else. At least the other giant tech companies who steal our data and run our lives actually provide a decent service

No Support.
i want to active Windows after Mainboard change und i need support for it because it doesnt work like the manuel... But there is no no number, no mail and no chat i can ask the problem! Fu Microsoft!

To buy windows is 3 clicks. To get help is impossible!