Vix Anderson-Cross

Honest if I could give this 1 star I would.
Saw a post on facebook for the Didcot area and thought it sounded great. Signed up and had a call from Sunny, thought it was a bit odd calling in the middle of the work day ut he went through it all and that was fine - £6 a week, super flexible etc.

Was put into a random whatsapp chat which was my 'team', we were getting next to correspondence from Sunny to any questions and some of his responses were quite arupt and aggressive including one member asking about their friend signing up and him complaining they hadn't answered his phone calls so they'd deleted their info.
We had 9 people in the group and so week 1 we didn't have enough players and so nobody had paid into the kitty (which actually is £6.50 per person due to charges), we were getting no response at all from Sunny in the chat and so several of us called up the office and were told it would definitely still go ahead and they'd get people to sub in. So we paid up whoever was going and played.

The next week I'd paid into the kitty but was unwell so couldn't attend so once again they didn't have a full team and had to have people sub in.

Sunny did not respond to any of the messages in the group chat and was aggressive in his responses saying how many thousands of groups they have and to call the office instead (but only once when I rang was he actually in) nobody else in the office will speak to you.

After the first two weeks, a member of your team is expected to take over the entire admin and finances for the group, they are expected to collect money from every player, chase that up, check whos' playing and pay it in and you have to find your own sus. After week 2 if you do not have a full team playing (£42) then you have to ask the subs to pay which isn't reasonable or pay extra per person.

They don't seem to have any idea how to run the thing. I explained to Sunny that the business model does not work, that it's a huge amount of admin they're expecting someone to volunteer for whilst the company just takes the cash and does nothing else. That if they expect everyone to pay whether there or not they need to implement a termly payment or a subscription ecause giving people the option at the start means of course nobody is going to pay if they aren't there.

Sunny was aggressive on the phone, he was accusing me of twisting his words (I hadn't and I had explained several times the whole reason I had asked for replies in the chat and not a phone call was to avoid confusion and moscommunications and so we'd all have it in writing to refer to) he blamed the team saying we 'weren't behaving like a team' (most of us hadn't met, some of us once, twice at most) that it was an US problem, that everyone else is super happy (I told him to refer to the trustpilot reviews and he denied their existance and said they weren't on trustpilot....)

After he had aggressively yelled at me about how it was our teams fault and we should have asked questions when there (despite him not being there to know), how it works for hundreds of other teams and how I shouldn't be telling him how to run his business. 15 mins into this in the middle of the work day I was ored of being talked to like crap over something that was supposed to be a fun hobbby and way to make friends.

Just avoid. they want to take your money and then leave you to do ALL of the admin and leg work and do nothing further. Sunny specifically was rude and aggressive and cannot handle questioning of any kind.

Utterly bizarre experience.
Ordered a set of 9 as a test run before ordering a large bulk of the marshmallows.
Ordered on the Friday pre 3pm, Got to Monday and didn't have them and had no dispatch notification. Came on here and saw the reviews and started to stress so emailed them.
They finally replied to my third email with a photo of the product with my photos (not centralised and not great to be honest) and said that they'd be posted second class today.
I emailed back querying this since their website clearly states posted within 24 hours and first class post.
I got a reply immediately cancelling my order and saying they'd refund me.
Just very odd, currently awaiting the refund.

Have used Emma pillows for years but my recent experience with them was awful.
1. I bought a set of two pillows in a bundle for £105 that were advertised as microfibre cooling pillows. - I didn't like mine and wanted to swap for the style I'd had previously which was the memory foam one, my husband however really liked it. They said I couldn't return just the one within the guarantee, I had to send back both as they were a bundle.
2. I then re ordered the same microfibre pillow for my husband and got myself a more expensive memory foam one. - when they turned up, his one was nothing like the original two in the bundle we'd had and he hated it. I spoke to customer services and it took ages to get to the point where they said the bundle had been two Premium ones for the same price as one Premium one and I'd bought a non premium one (this made no sense to me and wasn't what my receipt said) so then I had to return his pillow for a refund and re order the premium one which they now wanted to charge me £105 for ONE pillow for, but I'd returned TWO for £105 because they said I had to and now would only give me ONE for that price
3. I ordered the new one and got a refund on the old one anyway and it never arrived. I informed customer support who said they'd send a refund and we decided to give up with Emma and go elsewhere. It's now been nearly two weeks and we've not had a refund for the final pillow that didn't show up and are over £100 out of pocket. Every time i contact customer live chat nobody is there, I've sent em,ails and nobody responds, then I got an apology email for being slow and then a 'how did we do' email.

I just want my refund for the missing pillow as promised but their customer service is AWFUL.

Our shower was leaking and we called out a plumber for a quote which was charged at £150, we then spoke to Policy Expert who said we could not go ahead and get it fixed as they needed their own people to look into it.

It took 5 days for a guy to come out who told us he was NOT the person who fixed it NOR the person who has anything to do with fixing it and was just the first response person.

It's now been 2.5 weeks and we cannot shower at all. We have had ZERO contact updating us about the claim or getting someone round to even look at the issue never mind fix it. Every time we call they don't pick up.

We just got a quote through for renewal at double our previous cost, we requested a call back and they were speedy to call us back to try and get our money but not to fix our shower.

The guy on the phone said he had nothing to do with claims and couldn't pass us on to anyone who could help and that our price had gone up because we'd made a claim despite us pointing out that they have done nothing ABOUT the claim so far.

Honestly just ridiculous.

Ordered a cake for my husband who is Gluten Free and finds a lot of GF cakes a very dry weird consistency. Ordered it at full price then realised there was a black friday code, couldn't see a way to cancel so emailed and they cancelled immediately with no quibble and i re ordered with the code. Cake arrived in 24 hours, perfectly packaged and in pristine condition.

I ordered the medium chocolate and caramel cake, and it was still a really decent size cake and would easily do 8-10 people a big portion. As far as regular cakes go it was a decent enough middle of the range cake, as far as gluten free cakes go it was absolutely amazing, really nice flavours and not synthetic (which caramel sometimes can be), a good amount of filling, it could maybe benefit with more icing on the top purely because GF cakes are generally drier but would definitely order from here again

Placed an order a month ago with 48 hour delivery. Item is not here. I have emailed twice now over the last week and the only reply i got was an automated message asking if I still need help?

No way to call them or speak to anyone and no sign of my order.

Finally got a reply after a week to say the item was not in stock and they didn't know when it would be despite it still being available to purchase and the website claiming there was low stock and them not informing me of this at any point.

Have given up and cancelled my order which took 5 days to be acknowledged

This deoderant gives me a red itchy armpit that won't clear with sudacrem or anti fungal cream. I bought it and bought a load of refills I now can't use as I get this itchy red armpit that stays for weeks at a time.

The minute I stop using it the red patch fades away, then twice now I've given it another go thinking it might be ok after a break but within a couple of days of using it I get the red itchy rash again.

I've used topcashback for years, it's a great way of getting some money back even if it's small bits here and there it all adds up and on larger purchases it can make a big difference. Pretty reliable at getting the payouts agreed by the stores and good customer service. Seamless getting the money put into your bank account once it's cleared as well and fairly quick

Saved my friend from this company today. She was approached by them to sign as a model and went in to meet them. They gave her a contract to sign there and then and would not allow her to take it away to read through and think about, thankfully she took some photos and sent them to me to check over for her as I am in Entertainment management myself.

They were asking for £700 up front as a 'refundable deposit' however they have a million reasons listed as to how they will not refund you, so if you book one single job with them they will take 20% of your fee (which is fair and standard) but then keep your £700 deposit. If you leave within 12 months then you also lose your deposit etc etc.

Their contract contradicts itself several times including stating that they are your sole representative but then in the next paragraph saying that you are welcome to find rep elsewhere as well as stipulating you MUST accept a certain number of jobs they find you or they will keep your 'deposit' but not stipulating what level those jobs will be financially or in terms of modelling levels.

They also repeat themselves several times in the contract which shows a lack of care or professionalism.

When my friend said that she wanted to go away and think about it before signing the man turned aggressive and rude towards her and changed his tune from 'you will receive these portfolio photos' to 'they will all be destroyed' when all she'd asked for was time to check over the contract.

NO Agency should ask for an up front fee. Please know this is a SCAM and ANY Agency asking for money up front is a SCAM. An Agency should ONLY take a percentage comission from the work you book or at most take a 'fee' for their services on top from your first pay cheque NOT from you up front.

Please be careful.

Have had this service for just under a year and have a very mixed experience.

The first cleaner we were assigned did not turn up twice in a row for the interview.

We were then given a cleaner who did an average job but cleaned around items and would constantly leave 20/30 mins early. She also turned up with her child on half term and asked if he could sit in the house - this wouldn't have been a big issue for us but the kid complained and got in the way the whole time so she did very little work and as we both work from home it was very distracting.
She asked to go on a cigarette break in a two hour clean, I said yes one time but then she did this every single week.
This cleaner then also text us whilst we were on holiday getting engaged asking us to transfer her a months wage in advance because she had bills to pay. We said no. Then she did the same again a few months later, I agreed to give her a DAYS wage just a day early and then she never showed up for the clean. Had to report her to the company and rather than refund me and sort it their end made me deal with the cleaner directly with her knowing we had dropped her as a cleaner and told the company.

We then got a new cleaner and she was fantastic, asked for her full time and then she got a new job in another sector only weeks later so we were back to square one.

We got another new cleaner who I don't even remember so I think they maybe came once or were booked to come and never did as she was unavailable for the clean and we were left to sort out another day between us.

We then got a great cleaner who we've had since April who we get on really well with and does a great job so my issue is absolutely NOT with this cleaner.

They've put the prices up since joining a year ago despite the cost of living going up and everyone struggling, I don't disagree with giving cleaners a pay rise but maybe take it from their huge cut? I've also found out from a friend who uses this service in another area that they've ONLY put the price up in my area!? What's that about?

We pay £43.90 a month for them to do little to nothing. After the initial set up and admin involved with that they've done nothing beyond provide one cover session. They never seem to know what is going on with their cleaners and aren't aware of absences etc and when they can't provide cover I've had to chase for a refund for that week as they will only take payment by monthly direct debit.

They just seem very distant from the people who work for them, it doesn't come across that they have any idea what is going on with their team and it's left very much up to yourself and the cleaner to sort but as an Agency they don't help with anything unless you physically go out of your way to deal with it yourself.

EDIT: Since speaking to them about the pay increase and having to reconsider the service with the cost of living crisis etc they have lowered their monthly agency fee whilst still giving our cleaner the raise which seems fair

I signed up at the start of May and they took payment straight away, my box did not arrive until a week into June, I had no communication from them or updates on the delivery. They took a second payment on 6th June and again it's been a month and I have no box, I imagine they'll take the July payment from me before my June box arrives. It says shipped allow 3-5 days but it's not here. I emailed customer service and have had no reply after a week.

My items took 9 days to arrive and were really small sizing. Wasn't prepared to have to pay to return them for a different size when most stores give free returns so had to go into store.

It's great quality hay but it's SUPER expensive. Fresh hay is obviously better than store bought compact hay but I used to buy from a local farm shop for £2.50 a bag- i moved house and for the same amount at Haybox it's more like £10.
Also you have to pay postage so logically it makes sense to buy in bulk but to be honest I don't have the storage to be buying boxes and boxes in advance.

It's good quality (although I've heard others complain it's not consistent) but it's just very pricey

Super cheap, still get decent signal like any other provider, decent internet like any other provider. I pay £10 a month sim only and get 30G of data and more calls and texts than I'll ever need

Ordered a king size divan base from Dreams, delivery guys were lovely and brought it upstairs and talked me through how to put it together.
Putting it together was a bit of drama as you have to cut holes in the material to get the screws through which single handedly was a bit difficult but it was ok.
We've had it for a couple of months now and it's comfortable and the mechanisms all work.
Easy transaction and pleased with our purchase.

Seamless and easy delivery.
Ordered and arrived in the time frame expected, fitted it ourselves and wasn't too much drama.
Really happy with it in general.

Really lovely well priced blinds. Really easy to order and they came in the expected amount of time. They looked quite plasticy when we opened them up considering we ordered wood but once up they looked great. The side pieces to block the view of the mechanisms don't seem to fit with the grooves but are easy to chop down and wood glue on yourself.

It's now 2 months on and we have finally been sent a replacement part - only they sent us half. We need two wheels, they sent one. Instead of apologising and sending us another one immediately they are now trying to suggest my currently wheelchair bound boyfriend buys the extra wheel himself and invoices them.
He has asked twice now for a number for upper management and they have decided to ignore his request and start sending me DM's on twitter where they actively told me NOT to contact them and to keep it all to emails.


Ordered a dishwasher three weeks ago. They arrived and weren't capable of removing our integrated dishwasher, went to leave the new one anyway and found it completely bashed in and unusable so took it away and said they'd arrange a new one to be delivered.

We then got a call to say it was out of stock (it was a black dishwasher) and they no idea when they'd get one and would only offer one of the same or less value (none of which were black). We had no option but to buy another black one which was £80 more expensive and gave us £30 off which was given as a gift card towards another purchase and not off our item itself.

They then arranged delivery of the new one where my partner repeatedly told them on three separate calls it was to remove an integrated dishwasher and they cancelled the day before delivery because they "didn't know it was integrated" and didn't have a team available.

3 Days later (so over 2 weeks since our first order) we finally got a delivery and it turns out it's arrived broken and the top section is missing parts. We were told to call customer services and wait for a whole new machine to be sent out just for those parts.

My partner spent the best part of 30 mins going through the automated system for customer service to be told that they can't do anything about it until the delivery team get back to the depo at 7.30pm.

My partner got through at 7.30pm and was told the system wasn't up to date so he had to call them three times this morning going through the automated system only to be cut off and redirected to Sharps directly who he's called for four times, goes through their automated system and then it cuts off with no help.

I tried to contact them via social media and they said they don't keep any parts and it's up to us to deal with the manufacturer over the broken dishwasher that they have given us and keep directing us back to the phone number for Sharps which doesn't connect.

This is STILL unresolved, bearing in mind both Myself and my partner work full time and the dishwasher was ordered in time for it to arrive before he had an operation that puts him in a wheelchair for 4 months and now we still don't have a working dishwasher.

Absolutely disgusted by their customer service and the treatment when this is a brand new dishwasher and they are just brushing us off. We sent a formal email complaint to the email address listed and it bounced. I mean that says it all. I had to then go back to theirt social media team and get another email address to send the compplaint to.

I will be going to the Ombudsman.

In regards to the response below I already emailed that address 24 hours ago and have had no response.

**THEY REFUSED TO RELEASE OUR PARTIAL REFUND FOR THE DAMAGES CAUSED UNTIL I REMOVED ALL NEGATIVE REVIEWS ONLINE**

We were moving from a two bed property to another two bed property, two men turned up in an unmarked van, we had pre packed everything before they got there so they loaded the van and took our things to the new house.

They forced our sofa through the door frame of our new living room without taking the legs off or trying to angle it and damaged the door frame. They chipped several pieces of furniture at some point in the process and damaged my plants. They have completely broken my partners ergonomic office chair by ripping it apart instead of dismantling it. They ripped our new house kitchen flooring very badly and visibly when putting the fridge into position.

We were willing to let the smaller stuff go (we hadn't seen the chair at this point) but when they left we wrote a note for them on their feedback form about the flooring and signed it, they got very argumentative at the van claiming it wasn't them and it was already damaged despite the fact my partner was in the room and literally saw it happen.

My partner then submitted a complaint within 7 days as per their terms and conditions and received no reply at all, he called them after 14 days and it turns out the people doing the removals had forged his note to say that he knew it wasn't them and agreed the flooring wasn't their fault, luckily he has a photo of the note and his signature before he handed them it.

We were passed from person to person and promised call backs that didn't happen. We finally spoke to the managing director who has given us £200 towards the cost of the broken ergonomic chair and the ripped flooring but on the condition I removed all negative reviews online which is disingenuous and misleading to customers.

UPDATE
It's now 2 months on and we have finally been sent a replacement part - only they sent us half. We need two wheels, they sent one. Instead of apologising and sending us another one immediately they are now trying to suggest my currently wheelchair bound boyfriend buys the extra wheel himself and invoices them.
He has asked twice now for a number for upper management and they have decided to ignore his request and start sending me DM's on twitter where they actively told me NOT to contact them and to keep it all to emails.


Ordered a dishwasher three weeks ago. They arrived and weren't capable of removing our integrated dishwasher, went to leave the new one anyway and found it completely bashed in and unusable so took it away and said they'd arrange a new one to be delivered.

We then got a call to say it was out of stock (it was a black dishwasher) and they no idea when they'd get one and would only offer one of the same or less value (none of which were black). We had no option but to buy another black one which was £80 more expensive and gave us £30 off which was given as a gift card towards another purchase and not off our item itself.

They then arranged delivery of the new one where my partner repeatedly told them on three separate calls it was to remove an integrated dishwasher and they cancelled the day before delivery because they "didn't know it was integrated" and didn't have a team available.

3 Days later (so over 2 weeks since our first order) we finally got a delivery and it turns out it's arrived broken and the top section is missing parts. We were told to call customer services and wait for a whole new machine to be sent out just for those parts.

My partner spent the best part of 30 mins going through the automated system for customer service to be told that they can't do anything about it until the delivery team get back to the depo at 7.30pm.

My partner got through at 7.30pm and was told the system wasn't up to date so he had to call them three times this morning going through the automated system only to be cut off and redirected to Sharps directly who he's called for four times, goes through their automated system and then it cuts off with no help.

I tried to contact them via social media and they said they don't keep any parts and it's up to us to deal with the manufacturer over the broken dishwasher that they have given us and keep directing us back to the phone number for Sharps which doesn't connect.

This is STILL unresolved, bearing in mind both Myself and my partner work full time and the dishwasher was ordered in time for it to arrive before he had an operation that puts him in a wheelchair for 4 months and now we still don't have a working dishwasher.

Absolutely disgusted by their customer service and the treatment when this is a brand new dishwasher and they are just brushing us off. We sent a formal email complaint to the email address listed and it bounced. I mean that says it all. I had to then go back to theirt social media team and get another email address to send the compplaint to.

I will be going to the Ombudsman.

In regards to the response below I already emailed that address 24 hours ago and have had no response.