No working shower or contact regarding claim for 2.5 weeks
Our shower was leaking and we called out a plumber for a quote which was charged at £150, we then spoke to Policy Expert who said we could not go ahead and get it fixed as they needed their own people to look into it.
It took 5 days for a guy to come out who told us he was NOT the person who fixed it NOR the person who has anything to do with fixing it and was just the first response person.
It's now been 2.5 weeks and we cannot shower at all. We have had ZERO contact updating us about the claim or getting someone round to even look at the issue never mind fix it. Every time we call they don't pick up.
We just got a quote through for renewal at double our previous cost, we requested a call back and they were speedy to call us back to try and get our money but not to fix our shower.
The guy on the phone said he had nothing to do with claims and couldn't pass us on to anyone who could help and that our price had gone up because we'd made a claim despite us pointing out that they have done nothing ABOUT the claim so far.
Honestly just ridiculous.
Reply from Policy Expert
Hello Vix,
Thanks for taking the time to leave us your review.
After speaking with Trinity Claims, we understand that you logged your claim online on 19th February. During the claim process, you mentioned damp walls, prompting The First Response team to be dispatched along with a surveyor.
Upon inspecting your property, The First Response team found that while there was some dampness, it wasn't severe and would likely dry out naturally. They suggested keeping the room warm to aid in the drying process and noted minimal damage to the property.
Trinity is actively following up with the surveyor to schedule your appointment and resolve the issue promptly. If you need further assistance in the meantime, please don't hesitate to contact us at homereviews@policyexpert.co.uk.
Thanks,
Nisha