UPDATE
It's now 2 months on and we have finally been sent a replacement part - only they sent us half. We need two wheels, they sent one. Instead of apologising and sending us another one immediately they are now trying to suggest my currently wheelchair bound boyfriend buys the extra wheel himself and invoices them.
He has asked twice now for a number for upper management and they have decided to ignore his request and start sending me DM's on twitter where they actively told me NOT to contact them and to keep it all to emails.


Ordered a dishwasher three weeks ago. They arrived and weren't capable of removing our integrated dishwasher, went to leave the new one anyway and found it completely bashed in and unusable so took it away and said they'd arrange a new one to be delivered.

We then got a call to say it was out of stock (it was a black dishwasher) and they no idea when they'd get one and would only offer one of the same or less value (none of which were black). We had no option but to buy another black one which was £80 more expensive and gave us £30 off which was given as a gift card towards another purchase and not off our item itself.

They then arranged delivery of the new one where my partner repeatedly told them on three separate calls it was to remove an integrated dishwasher and they cancelled the day before delivery because they "didn't know it was integrated" and didn't have a team available.

3 Days later (so over 2 weeks since our first order) we finally got a delivery and it turns out it's arrived broken and the top section is missing parts. We were told to call customer services and wait for a whole new machine to be sent out just for those parts.

My partner spent the best part of 30 mins going through the automated system for customer service to be told that they can't do anything about it until the delivery team get back to the depo at 7.30pm.

My partner got through at 7.30pm and was told the system wasn't up to date so he had to call them three times this morning going through the automated system only to be cut off and redirected to Sharps directly who he's called for four times, goes through their automated system and then it cuts off with no help.

I tried to contact them via social media and they said they don't keep any parts and it's up to us to deal with the manufacturer over the broken dishwasher that they have given us and keep directing us back to the phone number for Sharps which doesn't connect.

This is STILL unresolved, bearing in mind both Myself and my partner work full time and the dishwasher was ordered in time for it to arrive before he had an operation that puts him in a wheelchair for 4 months and now we still don't have a working dishwasher.

Absolutely disgusted by their customer service and the treatment when this is a brand new dishwasher and they are just brushing us off. We sent a formal email complaint to the email address listed and it bounced. I mean that says it all. I had to then go back to theirt social media team and get another email address to send the compplaint to.

I will be going to the Ombudsman.

In regards to the response below I already emailed that address 24 hours ago and have had no response.