IAN

Sent in a load of books. Most. Near perfect condition. (Some never read). Payment was no where near what I was told. App gives you no explanation. Contact customer service and they give me a long list of my books saying water damage or mold. So either they are throwing the books in a bucket of water when they get them, or the whole thing is a scam. Those books had no water damage or mold when I sent them. They had just sat on my bookcase. AVOID!

Claim next day delivery - so far I've had no order status update and not received my items. If I knew I wasn't getting the delivery when advertised I would of ordered elsewhere. Project stuck not moving now! :-(

I've used back market in the past and it was good. But recently tried buying a tablet and the item I received had the Android set-up locked to middle east countries. Sent the item back, got another one from a different seller. Same issue. Just feel I'm wasting a lot of time because back market aren't providing sellers the ability (or demanding they do) the proper specifications/limitations for the models being listed.

How can you charge a booking fee, and then charge extra for delivery when it is an e ticket!!! Who knew it cost £1.25 to send an email!!
Then an order processing fee on top of that? What's the book fee for if that isn't to process the order?
What about some clear pricing and not such extortionate fees.

Impossible for anyone to leave me a voice message, it just gives them zero seconds to leave a message. Try to contact customer services, just gets disconnected.

UPDATE - so someone got in touch and said they would sort the issue. A day later I got a text saying it was fixed. BUT IT ISN'T. No one replies to the customer service emails. The helpline is just automated messages and you can't speak to anyone - so if your problem isn't one of those listed you are stuffed!

Downgraded the star rating from 2 stars to 1 star. This company is a joke. Zero customer service!!

All good, as expected from DPD.

Bought a £20 SIM of Amazon (sold by Smarty). Then found out I had to activate it to use it. The problem is the activation page on the Smarty website doesn't work. Hours talking to support - no progress. Shocking level of service when you expect to be able to plug in a prepaid SIM and it just work. See someone else had similar issues a few days ago - so this is not a one off.

Update to your response:
"You have the option to activate our sims either through our app or website." - tried both and two different computers on different networks, none worked. Fix your website!
"Alternatively, our customer support team can assist with the activation if you provide them with the ICCID number" - did that, and they said I had to wait a day while it was escalated. No response.

All good, as expected

BBC stopped broadcasting - system only 3 years old and now no longer fit for purpose. When contacting support they told me it would all be fine and they use the latest stuff, only to find out that isn't true and BBC no longer works. And they "apologise on behalf of BBC" - can't even accept ownership of the misinformation and poorly designed systems.

Still waiting for them to sort out an issue with my hot water not heating up at the correct point. I've had an engineer visit, recommend replacing controller board. Wait for spare parts. Another subcontractor engineer turns up to the job, finds out he has to replace the controller board and says he hasn't got time and leaves (he has no idea what the job he is coming to involves!). Another engineer then comes, does the job - claims everything is fixed and leaves. I then realise he has reset all the system (he claimed he did not need to back up the settings as they were stored) - so my two zone system is now reset as a single zone with completely the wrong settings. No way of contacting him. Daikin can't help on the phone. Have to phone my original installer to put the correct settings back in.
Anyway, the new board made no difference - same problem.
Phone up to get engineer, wait weeks (no email confirmation or any acknowledgement). No response. Phone again - told they have escalated my issue. Still waiting. So this is now 2 months since that phone call and about 5 months since the original problem was reported to them. Hopeless! Not sure why I am paying for a non-existent extended warranty with them.
If I knew had bad this companies service department was, I would never have had one of their units.

Still hopeless - rebranding hasn't helped. Parcel weeks late. Endless messages about when it would be delivered and always didn't.

Awful customer service. Trying to get a smart meter commissioned for 9 months now. Customer service gives different excuses each time why it isn't working or can't get through to correct department. No one ever calls back or tries to sort it.

20/10/2022
I've had to update this from a 2 star to 1 star. Reported multiple times on the app the problem, and am now 10 months on and still no one gives me an update. You really have the worst customer service department in the world.

Disappointed as 24% of the tiles all had chips in exactly the same place (looks like a pallet strap had damaged them or something). Because we hadn't checked every single tile within 48 hours of delivery they are refusing to do do anything about it. Who is really going to open up every box and check every tile if they aren't about to be fitted, then repack them - it is just going to risk further damage. Such poor customer service, I would avoid them in future.

Not sent my order yet. No updates or information when they will. Customer service hopeless.

1 week in, order not dispatched. They can't tell me when it will be. Awful buying experience. No messages on their website about delays. Don't buy anything and expect it to turn up . Customer service awful.

End up overpaying VAT. So B2B transactions on Amazon in Italy that Amazon has charged no VAT for, SimplyVAT tell me some of the customer VAT IDs are invalid and I must pay VAT. On further investigation, I find out SimplyVAT only checks valid VAT IDs against VIES - so if the Italian business has never registered in VIES and it is a domestic B2B sale in Italy then SimpyVAT is incorrectly flagging up invalid VAT IDs. On reporting this to them, they confirm that is the case - but if I want them to check the valid VAT IDs against the Italian domestic database then I will have to pay extra, or I can just carry on paying VAT on transactions the customer hasn't been charged VAT (and therefore sell at a lose).
So SimplyVAT have 1. Poor systems that can't correctly calculate the VAT. 2. Poor customer service after reporting the issue, that they want to charge you more, rather than fixing their systems.
So maybe their T&Cs should say we will do our best to roughly calculate your VAT, but you may actually be overpaying! I hate to think how much extra the Italian government has got from SimplyVAT customers who do not realise they are paying too much.
Considering the premium prices you pay for this service, it was disappointing.

Having used Opodo a lot in the past without issue, my last flight booking turned into a nightmare....
All booked, a few months later I get an email to say there is a major schedule change and please phone them on the number below (first failure, the email had no number in, no number found on their website - eventually googled it).
Long story and 6 calls later(and them not returning calls when promised) I'm told the airline has reschduled the flight (not cancelled it) and because I'm not willing to travel 3 days either side of my date I'm not allowed a full refund. So the airline gave me back only part of the cost, and Opodo charged me £25 per person to cancel the flight! So from a £600 flight I'm nearly £200 out of pocket because the airline can go change the flight to up to +/-3 days from the original booking date. So angry, and Opodo don't have to charge that £25 per person cancellation fee - but they decide to. Awful customer service and don't believe in trying to keep the customer happy. Making money out of the customer when the airline has messed up.
STAY AWAY!

An update...so having posted this message Opodo did refund the per person cancellation fee. So that is the good news. However, even now, months after the flight was "rescheduled", if I go into my account it still shows my original booking as "confirmed" with the original flight times (even though I have cancelled it and the flight isn't going on that day/time). So if I had never seen there email about the reschedule I would happily be assuming the flight was still running (probably right up until the moment I try to check in). So this gives me no faith in any information their website is reporting about any booked flights.