Disappointed as 24% of the tiles all had chips in exactly the same place (looks like a pallet strap had damaged them or something). Because we hadn't checked every single tile within 48 hours of delivery they are refusing to do do anything about it. Who is really going to open up every box and check every tile if they aren't about to be fitted, then repack them - it is just going to risk further damage. Such poor customer service, I would avoid them in future.