DK

Hello Fei,

We're sorry to hear about your experience. We'd like to investigate your concern so we could address it.

Please provide your details and send it to mary@mytimerewards.co.uk. We look forward to your email.

Update: Thank you for sharing details for us to identify your membership. Unfortunately, we were unable to locate a membership using the email address provided. Please send an email to mary@mytimerewards.co.uk with your details so we could assist you further.

Thank you for taking the time to leave a review, although we are sorry to hear about your recent experience. Whilst we are responsible for the marketing and are the broker for the Ocean Credit Card, unfortunately, we do not deal with the management of customer accounts or handle any queries once you receive your card.

The Ocean Credit Card is powered by Capital One, who acts as the lender and is responsible for the processing of applications and the ongoing management of customer accounts.

Once again, we are sorry to hear about your recent experience, and hope you receive the expected high standard of service in any future interactions.

The Ocean Customer Contact Team

Thanks for reaching out, and I’m sorry for any confusion caused.

To clarify, a WinBack purchase enters you into the next Win It Back show, giving you a chance to win your money back. Each show has 10 rounds, and in every round, 11 users are randomly selected from all the eligible purchases made for that specific show.

If you're not picked in round 1, you're still in the draw for the remaining rounds of that same show — but only for that show, not future ones. Please note that while every purchase gives you a chance to win, there’s no guarantee of being selected.

You can find a full breakdown of how Win It Back works in the article below:

https://intercom-help.eu/jamdoughnut/en/articles/183192-jamdoughnut-win-it-back

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Hello Fei,

We understand your frustration and apologize for the inconvenience you experienced. It's disheartening to hear about the challenges you faced and the lack of progress you encountered despite multiple calls. We value your time and effort, and we strive to provide a seamless experience for all our members.

We appreciate you bringing this to our attention and will investigate the matter further to ensure such issues are addressed promptly and effectively. We are committed to improving our processes and communication to prevent similar situations in the future.

We kindly ask you to provide your details and send it to mary@mytimerewards.co.uk. Once we receive your details, we'll be able to investigate your concern

UPDATE: Thank you for providing details, unfortunately, we're unable to identify a membership with the information you provided. Please send an email to mary@mytimerewards.co.uk. Once we receive your details, we'll be able to investigate your concern

Hello, we're sorry to hear about your experience. This is certainly not the way we would like our members to be treated. We will look into your case and ensure you are met with a prompt response without any further delay. Should you need to add anything to the case, please feel free to reach out to mary@completesavings.co.uk and we will escalate this as soon as possible. Thank you.

Hi there,

Thank you for leaving us a review and for bringing this matter to our attention.

We wholeheartedly apologize for any inconvenience you’ve experienced with your outgoing transfer.

The delay in processing your outgoing transfer is due to the standard review practice. This is not unique to our service but is part of a common practice across the industry to comply with Anti-Money Laundering regulations. By complying with these regulations, we're ensuring that we're doing everything possible to protect your interests and maintain a secure environment for financial transactions.

While most outgoing bank transfers are processed almost immediately, in certain situations the review process can take a bit longer, from a few minutes to several hours.

Please be assured that our team is working diligently to complete the review process for your transfer as swiftly as possible without compromising our commitment to essential security protocols.

We understand how important it is for transactions to be processed promptly, and we truly appreciate your understanding of the necessary measures we take.

Our agent will additionally contact you in ticket #6097425.

Best regards,
Your Wirex Team

Hi there,

Thank you for taking the time to leave a review and I’m truly sorry to hear about your recent experience.

If you still have concerns about your dispute claim, you can find information about how to raise a complaint at: www.capitalone.co.uk/support/making-your-complaint. Alternatively, you can raise a complaint over the phone by calling us on 03444 812 812 (Monday to Friday 7am - 9pm, Saturday & Sunday 8am - 5pm).

Kind regards,

Sam

UPDATED 19/02/25:

I am sorry, in no way our support team will say words like what you have written in your update.

I have also checked and I see we detected violations of our Terms of Service, which you agreed to upon registration. This serious breach has led to your account being blocked.

We apologize for any inconvenience, but this decision is final and will not be reversed.

We hope you have a pleasant day despite this.

Sincerely,
Crimson
_________________
Hi fei,

We understand how frustrating this situation must be, and we appreciate you sharing your experience. Freecash’s Daily Streak system is designed to reward users for consistent engagement, and we strive to ensure all earnings are tracked accurately. If there was a technical issue affecting your streak, we sincerely apologize for the inconvenience.

While our support team confirmed that you met the daily thresholds and issued compensation for the missing rewards, streak restoration is unfortunately not possible once interrupted, as the system is automated and cannot be manually adjusted. We acknowledge this may not be the resolution you were hoping for, but we assure you that our team followed the guidelines of the streak program.

Regarding your missing offer payments, we’d like to investigate further. If you haven’t already, please submit a ticket with all relevant details via support@freecash.com or the 24/7 support link at the bottom of Freecash.com. We work closely with offer providers, and while we don’t control the approval process, we can escalate cases when necessary.

We appreciate your feedback and understand your disappointment. Our goal is to provide a fair experience, and we encourage you to reach out so we can assist further.

Sincerely,
Crimson

Hi there,

Thank you for taking the time to leave us a review and for bringing this matter to our attention.

We apologize for the delay in answering you and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your issue in a timely manner.

We found your ticket #6097425 and one of our support agents will get back to you in the shortest possible time.

Best regards,
Your Wirex Team

Hi there - Thanks for the feedback. Sorry we have fallen short of your expectations. We appreciate your loyalty as a customer of Vanquis.
We understand your frustration and disappointment with your experience. It sounds like you've encountered significant issues with resolving a disputed transaction. We appreciate you taking the time to share your concerns and hope that by bringing this to our attention, we can learn from your experience and improve our processes.

Kind Regards
Gary - Customer Experience

Hi there - Thanks for the feedback. Sorry we have fallen short of your expectations. We appreciate your loyalty as a customer of Vanquis.
We understand your frustration and disappointment with your experience. It sounds like you've encountered significant issues with raising a dispute for a transaction. We appreciate you taking the time to share your concerns and hope that by bringing this to our attention, we can learn from your experience and improve our processes.

Kind Regards
Gary - Customer Experience

Hi there,

We are sorry about that experience.

Interest accrues daily against all completed transactions and would stop accruing once the outstanding balance is cleared in full. Any interest accrued in that period is then applied on your statement date.

To make use of the interest-free period, you would just need to make sure your statement balance is paid on or before your chosen payment date.

If you have not cleared your full statement balance on or before your chosen payment date but rather cleared it after your chosen payment date, then even if your balance is zero when your statement is generated the interest that had been accruing will be applied to it, which is why you may be seeing an interest charge.

If you have any other questions feel free to contact us at cards@zable.co.uk

The Zable Team ✨

Hi there - sorry to hear you're having issues with your account. You should have received a note from the team on the email address registered to your account. Please respond and the team will assist you.

Hello, Fei!
We regret that you have encountered this issue. We constantly try to offer the best service. According to our Terms and Conditions, we have the right to request documents at first withdrawal to verify your account, as it is a part of our withdrawal policy. Once you complete the verification process successfully you will be able to withdraw your winnings, upon failing the verification process you are not able to withdraw. We always try to process verification as fast as possible, and we do not intend to delay your withdrawal.
Kind Regards,
KingHills Team.