Previously rated them 5 star but REGRETTED
Previously rated them 5 star.. I've changed my mind after the newest update of my treatment, my whole 3-month-treatment thing should've been done before CHRISTMAS last year and I should have been wearing retainers for 5 months by now, but it's not the case, their products didnt do much to help my teeth, gaps were still there, smaller yes, but more problems appeared after the treatment, i felt like I got a new overbiting issue, upper and lower teeth were not touching in the right places, it almost felt like if someone punched my jaw my teeth would be gone, I was hoping by the end of treatment these would be gone but no I wasnt happy with the final result, as part of the procedure their dentist had a look at my teeth and said it was all completed, and they asked me if I wanted to get retainers, I said no as I wasn't satisfied, so they sent me the impression kits to help me further with new sets of Invisaligns, more nightmares started here within 4 months, their impression kits are no fun to do, take so much time and effort, the slime makes me gag so badly everytime they go in my mouth, but yet they rejected my completed impression kits twice (I did my best but the manager asked me why i wasnt successful? saying molar teeth were not printed properly for both time but turned out they wanted my WISDOM TEETH printed, so a bit inconsistence here too) and their courier Fedex lost my impressiong kit once (they had been a pain to deal with too, always showed up too early or too late or even absent), by this point I was wearing their stuff 22 hrs/ day for 6 months now and I told them I was really tired of wearing it for the most time, I started asking if we could put an end to it with a refund, then they offered me £200 to keep going, I felt like it was insulting as their services clearly failed, and I was entitled to a full refund if they really cared, but they promised it'll be good this time and I do want my teeth fixed so I accepted, they then FINALLY booked me a slot to get a 3D scan in person, this is something I asked for back in Christmas and we could've saved the wasted 4 months going back & forth with the impression kit shippings, and then after about 1 month of wating (for the production), I'm now met with another 3 MONTHS worth of Invisaligns to do, on top of the previous 8 months that I had already been wearing the uncomfortable plastics.. they advertise their service to be a 3-6 month treatment, not my case totally..
Also I wonder.. if my teeth still have so much work to do, and they saw the pictures of my teeth before approving my retainers, why'd they allow me to get retainer and sign it off as a satisfied customer?
April 20, 2023
Unprompted review